Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were exactly what i was looking for the quality is perfect and the sound blocker works so well i am definitely going to get another pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IselaV, Awesome! Glad to hear your purchase went well and these headphones suits your needs and expectations. It's wonderful to know that you are enjoying the super sound quality and excellent noise cancellation of your WH-1000XM5. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Have a great day! -Jess
- Pros mentioned:Sound quality
jesus christ these are lusious headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i like just about everything about these headphones. my life has changed for the better since i purchased these. make sure you utilize the eq settings for these things; itll make your listening experiences so much better and enjoyable !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dannyt, Great! We're glad that you are enjoying the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected. Bought another for my wife. Like you're in your own world. Music as it should be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Review Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Comfortable. I dont know what else to day.
I would recommend this to a friend - Pros mentioned:Sound quality
XM5 is THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far for this series of headphones. Amazing noise canceling as always and call quality is better by far from the XM4s. Unfortunately they did away with the voice prompts, instead opting for a series of different tones that I really don’t like. It isn’t enough for them to lose a star but it is annoying nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bwherman,
Fabulous! We are so happy that you are satisfied with the amazing noise canceling feature, crystal-clear call quality, and superb performance of our new WH-1000XM5. We are sorry if you are having an issue with the voice guidance. You can actually turn on/off this feature using the “Sony | Headphones Connect” app. For more details, please refer to the “Sony | Headphones Connect” app help guide:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html?search=voice%20guidance
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Loud co workerz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesssssss finally found a decent pair of earphones I was trying to find out if my sony wh xb900n was under warranty it wasn't but then try these on in the store the price was a bit but much but it was worth I work in a kitchen and it can be alot loud when i put these on i love not hearing my talkative co workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmwess, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't decide if I like these, and considering their cost, I guess that means they weren't worth it (to me). The audio is OK and the nose cancelling is good, except the software that gets installed with them on my phone causes the nose cancelling to turn on and off seemingly randomly. It's distracting and runs the audio quality and experience. If I don't move my head, they sound great. After wearing them for about 20 minutes they start to hurt my ears... not great. They come with a nice case, thats cool. The ear cuffs are touch control sensitive which sounds like a cool feature, but adjusting their position on your head will cause your audio playback to do weird things... not cool. Meh
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RevelBerry, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. You can find this link helpful in Auto NC Optimizer:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html?search=noise%20canceling
When wearing the headset, we recommended checking this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Present for my son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is musician and also college students. After sample many headphones he chose this Sony headphones. He told me this headphone have better sound and noice cancellation also easy to use controls. He happy with his present because it was his choice and I was happy because I get great gift for my son
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zyb89, Awesome gift! The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you so much for choosing Sony! -Carl
Best carrying case in the game
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this better than the Airpods Max. Not as seamless as apples headphones for the apple ecosystem, But fit and comfortability wise I would definitely choose this over the other. ANC feature is nice and carrying case is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi olaniso, We're delighted to hear that you like the fit, comfortability, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Noise cancelling and can’t hear from far away!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melody,
We are delighted to hear you're impressed with our WH-1000XM5 headphones! It's fantastic to know that the noise-cancelling is providing you with such an immersive listening experience, truly allowing you to focus on your audio without distractions.
Our headphones feature cutting-edge noise cancellation technology and deliver exceptional sound clarity, ensuring an immersive audio experience whether you're at home or on the go.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Best headphones
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Greatest pair of headphones i have ever used hands down! Great noise cancelation and sound quality. And the app is very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeyB, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I only ever spent under $30 for headphones before so these were a total upgrade and well worth the price. I use these when i’m in the backseat of the car with my family and it cancels out all the noise and radio their playing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi goldfishzoo, Awesome! We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, good quality perfec, I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello China,
Thank you for choosing Sony!
It's truly wonderful to know you're loving your WH-1000XM5 headphones and find them to be an excellent, high-quality product. Your experience motivates us to continue delivering high-quality products. Keep enjoying them!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had for a while, I gave a pair to my niece and bought a new pair just because they are so great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GianL, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Just wish they came with a case like the older headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xxxx,
We are glad to hear you're enjoying your WH-1000XM5 headphones! Please note that a redesigned, collapsible carrying case should be included in the box. If it was missing, please contact us at: https://www.sony.com/electronics/support
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Very slay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually like really good. I feel like im walking down a mf runway whoth these btches on, and the sound wuakity is amazing, but tbh anythings amazing to me and my Dollar Tree lifestyle
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ILoveMenHahaFunnyName,
Thank you for sharing your feedback with us and we are delighted to hear your satisfaction on our Sony XM5 headphone. It's nice to know that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The Best Headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this headphone for 7 months and let me tell you they are worth it! The price and quality is excellent. Noise cancellation and sound is immaculate. 100% would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyM, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass
Gym head phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and they have worked great and have good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EliJ,
Thanks for the great review and the 5 stars rating! We are glad that the Headphones adapted so well to your needs and are what you were looking for! With an Ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb product and amazing battery life. In order to truly enjoy this product, purchase a plan with tidel and see how good these headphones can get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaranR, Thank you for the great review! We're thrilled to hear you're enjoying your new Sony WH1000XM5 and its amazing battery life. The WH-1000XM5 headphones are known for their excellent noise-canceling capabilities and high-quality audio performance, which can enhance the listening experience with any high-fidelity music source, including Tidal. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
XM5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great everything. Love the sound cancellation and interface controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonH! Thank you so much for your five-star rating! We're thrilled to hear that you're enjoying the WH1000XM5. It's fantastic to know that its industry-leading noise cancellation technology and user-friendly interface are enhancing your experience. Thank you for choosing Sony! Best regards, -Jenn.