Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
My son loves them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There my sons and he loves them. Je waers them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoderickA,
Thank you for choosing Sony!
We couldn't be happier to hear that your son loves the WH-1000XM5 and wears them all the time. Knowing that our product has become a part of his daily life truly means a lot to us. We appreciate you sharing this wonderful feedback and hope the headphones continue to bring him great enjoyment.
Best regards,
-Fred
- Pros mentioned:Sound quality
Vast sound quality improvement over the XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not expect any major changes besides the aesthetics but the sound quality on these is so much more dynamic and sharp than it is on the XM4s. The noise cancelling in a way is improved but it sounds like it is always adapting to background noise and your head movements which may bother someone using this to nap with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monty,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. The Adaptive Sound Control function can be turned off by using the Sony Headphones Connect app. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00229328
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM5.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Sonym5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling ever. You hear nothing around you and using them to talk on the phone is great . Light weight and looks nice and very very comfortable but noone told you this before even on youtube. They are not loud at all . I need twice the sound they have to keep them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyearbudsm4, While we're glad that you like the noise canceling function, we regret that the sound quality did not meet your expectations. Allow us to help you and turn your experience around.
For low sound level, please try the following steps below:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset. In that case, turn up the volume of both the headset and the connected device.
Ref:https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, great sound but the design isn't the most comfortable especially for active people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, Thank you for the fantastic 5-star rating! We're thrilled to hear that you love your new headphones. We appreciate your feedback about the design. To ensure a secure fit, we suggest adjusting the headband slider according to your preference. Enjoy your listening experience! -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, the noise cancellation is second to none and it allows you to feel like you are transported to another world. The headphones were sunk in water by accident and still got no damage, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Eri
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first when I bought these headphones but wow do they sound amazing. The noise cancellation could be a tad bit better but it does the job by dialing the airplane noise way down. Would most defiantly recommend these to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP, Thanks for sharing your awesome experience. We are glad that you like your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, I mainly wear them when I’m at school, loving from class to class and sitting down to work on some homework or reading. The ANC helps me to focus even when not listening to music. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THEGUY, Thank you for taking the time to write such a wonderful review of your experience with our newest Industry Leading Noise Canceling Headphones, WH-1000XM5. We're glad you're enjoying all the improvements we made on these in-ear headphones, especially the exceptional noise canceling feature and sound quality that caters your lifestyle. It sounds like we hit the mark with the XM5s. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my this product, especially when you workout and you don’t listen to the noise around you, you can focus on what are you doing. Also the quality of the earbuds are great. Best purchase I have done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OswaldoJ,
We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Gotta love them
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Made the switch a few years ago and love the Sony headphones. While they’re not collapsible like the previous model, they still don't take much space and are also very convenient for travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon, Amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with this purchase. The item arrived on time, well-packaged, and exactly as described. The quality is excellent—it feels durable and works just as expected. It definitely met (or exceeded) my expectations. I would absolutely buy this again or recommend it to others!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. MariaF,
Thanks for the review and the 5-stars rating! We're so happy to hear that you're really happy with your purchase! Knowing that the quality is excellent, it feels durable, and works just as expected, truly makes our day. We strive to create products that meet and exceed expectations, and your feedback confirms we're on the right track.
Thanks for choosing Sony, have a fantastic day!
DiegoV
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son, he loves them and is pretty much constantly using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DawayneM,
We are elated to hear that your son is enjoying his new WH-1000XM5 headphones so much! It is wonderful to know that they have become a constant companion in his daily life. Whether he is using them for focused study sessions, commuting, or simply enjoying his favorite playlists, we designed these to be comfortable enough for all-day wear while providing an unmatched audio experience.
The ultra-lightweight design and soft-fit leather make that constant use possible by reducing ear pressure, ensuring he stays comfortable no matter how long his listening sessions last.
Thank you for choosing Sony to provide the perfect gift for your son.
Best regards,
Dominick
GREAT HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Sound and quick connect to iPhone & iPad Have enjoyed tremendously!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adesso,
We’re so glad you’re loving the fantastic sound and seamless connectivity of your Sony WH-1000XM5 headphones! Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these headphones! The noise cancelling is phenomenal and quality of sound is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferH, Thank you so much for sharing your experience. We're glad to learn that you and your son love your new Sony WH-1000XM5/B and its phenomenal noise-canceling capabilities and awesome sound. Thank you for choosing Sony, and enjoy! -Maria
- Pros mentioned:Sound quality
A complete winner!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More refined than my older version (M3). Good improvement in the way to handle the ambiance isolation and the total silence mode, it is very intutive and I noticed less isolation in the older version I feel disconnected from the sorroundings.Like always unparalleled sound quality. Good quality calls !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bdmore Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model before these and I loved them and when I heard they released a new version I was excited. Long story short the build quality isn't as good but the sound and noise cancelation is beter than ever. Overall I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, We're glad that you like the sound and noise cancelation. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound incredible, I use these at the gym all the time, I charge them every few weeks because the battery life is super good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubert,
Amazing! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
No title!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were birthday gifts! I got a excellent reply about these gift! Thanks!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IwanaG,
We are really happy to hear that your birthday gift was received with such enthusiasm! There is nothing quite like the gift of incredible music and silence, and we are thrilled that the WH-1000XM5 helped make that special occasion even more memorable. It’s a pleasure to know that our headphones played a part in delivering that "excellent" reaction you were hoping for.
Thank you for making Sony a special part of your birthday celebrations and for trusting us with your gifting needs.
Regards,
Dominick
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of Beats Studio 3 break at the hinge along with the ear cup shedding like a husky. Decided on these after a lot of research. I absolutely love the sound and feel of these. The quality is top notch. You won’t be disappointed if you decide on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony rules!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the pleasure of using these headphones on a trip to Hawaii. The plane ride was long, but the Sony headphones made it an extremely pleasurable trip. The noise canceling is amazing, along with full range, sound, and deep bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berber, We're pleased to hear that you have a wonderful plane ride. We are also happy to hear that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin