Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Hit This One Out of the Ballpark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is exceptional and reveals many details. The comfort is exceptional where you can wear it for several hours on end. I took a 16 hour international flight and a 4 hour connecting flight and had no problem keeping these on nearly the entire time. The light weight makes you want to keep these on your head listening to music. The battery life is also exceptional that I still used them for a 1-2 hours for several days after my trip without recharging. The case is compact enough to fit in my bag that has about 3 inches width. If you're an audiophile, there is a 3.5mm headphone jack and cable provided so you can listen to high resolution music without compromise. The only negative is that Sony didn't include a USB-C power adapter to charge these headphones. Newer GaN ones can deliver sufficient current for charging and they're very small.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSG1,
Thank you for sharing your great experience with us! We're glad to hear your new WH1000XM5 headphones suits your needs and expectations. Nice to know you've enjoyed the amazing sound quality, comfortable fit and long battery life of this headphones during your flight. We are sorry but USB AC adaptor is not supplied accessory of the headphones. You may use a commercially available USB AC adaptor. For more information about system requirements for battery charge using USB, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534502.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Recommend to everyone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! The sound quality is really nice and they never hurt my head even after hours of wear. The battery life is also wonderful and the app is great. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simone,
Thank you for your amazing review! We are so glad to hear that you love the sound quality, comfort, and battery life of your WH1000XM5 headphones.
The newly developed Soft Fit Leather is what makes them so comfortable for long wear. This material, combined with a lighter design and seamless swivel, fits snugly without putting pressure on your head, so you can enjoy hours of listening without any discomfort.
Thanks for choosing Sony, and have a beautiful day!
DiegoV
- Pros mentioned:Comfort
Best headphones for this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great noise cancelling. Great for flights, buses, and train rides. Absolutely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User607534,
Thank you for choosing Sony!
It brings us great joy to hear that the WH1000XM5 headphones have been so comfortable and effective for your travels. Your recommendation means a lot, and we hope they continue to provide you with peace and clarity no matter where your journeys take you.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
I recommend Sony - WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy staff were professional and kind. The headphones are comfortable to wear. I wear them for long periods of time without any discomfort. The rubber cushions feel great over my head. Build quality tells me that the headphones will last. Sound quality is superb. The Touch and voice control options made it very convenient because they give me a lot more control. Long life battery and fast charging. Thanks to everyone who contributed in making such a great end product an actual reality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Excellent service! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. He loves them because they are very comfortable and noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PapaGtheRT! We’re so happy to hear that your son is loving his gift. It’s wonderful to know that the WH-1000XM5 headphones are providing the amazing noise cancellation and comfort he needs. Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
Amazing Sound Quality but Not Super Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these a couple of months ago and I overall really like them! They have exccelent noise cancelling and great connectivity. The music and shows I listen to are always really clear. Battery life is also excellent. *** However, the band can get pretty uncomfortable after using for a couple hours, and I don’t love that they can’t fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Evan,
Thanks for the review, we appreciate the comments! It brings us great joy to hear how much you are enjoying your Sony Headphones! Their amazing Noise cancelling is outstanding alongside the sound quality! We can take feedback on the design for future reference, so thank you for the recommendation!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Great ANC, very comfortable, and good sound qualit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great active noise canceling because of all the mics that they have. Also very comfortable, I do not usually like/use headphones because they give me headaches, but I have worn these a few hours without issue. The sound quality it also very good, not tiney or washed out at all, also not too bass heavy. If I had to say one negative it would be that they are a little bulky to travel with because they do not fold up. However, they plus side to that is that they feel more durable. Overall, as reflected in the 5 stars, definitely a worth it purschase if you like to listen tk music while working in public and do not want to hear all the noise or if you are traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EC19, We're glad that you are enjoying the sound, noise cancellation of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Sony WH1000X5 Wireless Headphones are good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones mainly for travel and sometimes music at home. I debated between the Bose and Sony. Ultimately bought the Sony. Pros: Excellent sound quality for movies and music, comfortable ear pods. Easy to use touch and button features and app to fine tune sound. Love that I can plug in for hardwire connection; and I have used that capability a few times. Battery life is very good and it connects to Bluetooth easily. Cons: If you have a smaller head, you may not be able to adjust the fit small enough. The pressure then sits on the top of your head and that can be uncomfortable after a couple of hours. Bose was the same as far as fit. Also, noise cancelling is good but not exceptional. They don't fold up for smaller carry size. Would have been nice, but not a must. Does make them a little clunky to carry around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SusieG,
That's great! Thank you for the wonderful review and for sharing your experience with our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. We're happy that you like the audio quality, noise canceling feature and battery life of the headphone. Nice to hear that you were able to take advantage of the Sony Headphones Connect app to fine tune your headphone to your preferred settings. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Weight
Great upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these up on sale to replace my old xm3s, I like these so much better. On/off detection is my favorite feature upgrade going from the 3s to the 5s, definitely saves on battery life for my forgetful self. They are also much lighter and more comfortable when wearing for long periods. I gave them a nice 12 hour trial run right after getting them and was plesently surprised how little ear fatigue I had. After wearing the xm3s that long I'd start twitching above the ear, nothing like that with the 5s. They're really good at switching between devices. I switch between my phone (android), iPad, and laptop (windows) quite a bit and haven't had to manually toggle the connection at all so far. I wish it was a little more visually clear which side is left vs right. They are labeled, but it's kinda hard to see in low light and I can never remember which side the power button goes on and always seem to miss it when I'm feeling for it to put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bradley,
Thank you for choosing Sony!
We're thrilled you love the upgrades from the WH-1000XM3, especially the on/off detection feature that helps conserve battery life. We're also glad to hear that you find the WH-1000XM5 lighter and more comfortable for long durations. Comfort is crucial, especially for extended use like your impressive 12-hour trial run. It's fantastic that multipoint connection works seamlessly for you. We appreciate your feedback on the left/right labeling and power button placement for better usability in low light.
Thanks again for your review, and enjoy your listening experience with the WH-1000XM5!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Portability
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality no complaints love the look of them Only thing is they don’t fold
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ErickN!
We are absolutely thrilled to hear that you love the look of your WH-1000XM5 headphones and that you have no complaints about the amazing sound quality! Delivering a high-fidelity listening experience is what we strive for.
We do appreciate your feedback regarding the non-folding design. The new sleek, fixed headband design was chosen for enhanced comfort and acoustic performance, but we understand that the inability to fold them compactly is a trade-off for users who prioritize portability. Your input on this design choice is valuable for our future product considerations.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Tea
- Pros mentioned:Battery life, Sound quality, Weight
Incredible sound, comfort, and noise cancellation!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 headphones are outstanding! Unmatched sound quality, deep bass, and crystal-clear audio. The noise cancellation is phenomenal, perfect for travel or focus. They’re lightweight, comfortable for hours, and the battery life is impressive. The sleek design adds style to functionality. Worth every penny for audiophiles and casual listeners alike!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylover, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great, sound quality is amazing and all the features are great, i just m9ved from the airpods max and this in my opinion is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaC,
We are excited to hear that you’ve made the switch to the WH-1000XM5 and are finding the experience to be a step up! It is fantastic to know that the sound quality and feature set are standing out to you, especially when compared to other premium options on the market.
We strive to lead the way in noise canceling and audio fidelity, so knowing these headphones are your new favorite is a huge win for us.
Thank you for trusting Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Another great Sony product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas. He was very impressed with the noise cancellation and swipe touch features on the unit themselves. They look really sharp (along with the case). I personally have had a set of this same product but about 6 years older. They are holding up very well and big fan of this product line from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JCB3!
It’s great to hear that your son is enjoying the WH-1000XM5! We’re glad he’s impressed with the industry-leading noise cancellation and the intuitive touch controls—being able to skip tracks or adjust volume with a simple swipe on the earcup really makes for a seamless experience.
It’s also incredible to know that your own pair is still going strong after six years! That speaks volumes about the durability we strive for in our products.
Thank you for being such a long-time fan and for choosing Sony for your family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Look no further. These are the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. My husband travels a lot and these are his favorite for airplanes. The noise cancelling is amazing, sound is awesome, Bluetooth connectivity is slick and no issue. Comfortable for the long haul. I’ve bought them as gifts for 3 people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathrynF!
Thank you for your feedback on the Sony WH-1000XM5 headphones! We are thrilled to hear that your husband finds them ideal for travel, especially during flights.
The XM5 headphones are designed to enhance your travel experience with their advanced features. They offer industry leading noise cancellation, effectively reducing ambient sounds like airplane noise, allowing for an immersive listening experience.
Thank you for putting your trust in Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones! Sound quality is excellent especially for someone who listens to heavier music. Also very comfortable compared to other headphones I’ve tried. Highly recommend for casual use or heavy listening!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonF!
It is truly wonderful to know that the WH-1000XM5 is hitting the mark for your heavier music and providing the comfort you need for long listening sessions!
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about them is great. ANC, sound quality, fit and battery life. Even after a year after I purchased them I'm still glad i decided to buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro145, Amazing! We're glad that you like the noise canceling, sound, fit, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just about perfect. Bluetooth connects effectively, sound is great. They are lightweight and don’t apply too much pressure. I wear them 9 hours a day for work usually on meetings or listening to streaming audio. I do not wear them out to use with my phone. Phone calls with them are perfect. The charge lasts about two days with my usage. If it helps, I also wear external hearing aids, and these headphones fully cover my ears and the aids. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyN,
That's great! We're glad to hear that you like the sound quality, battery performance, and lightweight design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Phenomenal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal!! Wow! Feels like a stereo system, download the app if you purchase this. Its a quick download, fine tune the sound then never touch the app again. I bring these to the gym I jog with these, jump road I punch punching bags. If theres an upgraded version of this headphone set i am going to purchase. Sony does everything so much better than Samsung and apple. My 1 complaint is I sing, or yell with these on at the gym so the headohones auto pause to listen to my surrounding. I'm sure I can tweak the app to get rid of that but the voice commands work extremely well its easy to talk to others too. I do blast my music but i make sure i don't risk hearing damage. If you blast headphones, no longer than 15 minute's for your ears, if you listen at a balanced level then you'll go for hours. Do not let moistures or sweat/ rain touch these headphones theyre Exspensive and Great quality. Better gym headphone are bone conduction headphones that wrap around your neck a little
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnM,
We are honored to hear such high praise for the WH-1000XM5 and to know that the sound quality feels like a full stereo system for your workouts! Regarding your experience at the gym, you'll be happy to know that you can indeed disable the feature that pauses your music when you sing or speak. Simply open the Sony | Sound Connect app and toggle off the "Speak-to-Chat" setting; this will allow you to sing or yell to your heart's content without any interruptions to your audio. We love your dedication to both your fitness and your hearing health!
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Price
Best ANC at a premium
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slim and good sounding headphones. A little expensive compared to other options but overall, if you want the BEST wireless ANC headphones, these are it for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
A great set of cans!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of my AirPods constantly in my ears so I wanted to grab a new set of cans for majority of my home office work. Mainly to drown out the sounds of my home and people cutting grass and such while working. These are a great set of cans, as they should be for their price. They aren’t as nicely built as the Bose, but they are fairly light with no fatigue. While I like larger ear cups, they can be a bit distracting at times as I have a small head. The sound quality sounds a bit flat, but if you play with the EQ in the app, they come to life. I still think the x4 earbuds are tremendously better in SQ, but these fit a diff role and seem to be better for calls to me atleast. The battery life is TREMENDOUS to say the least!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PMPerformance, we're glad you are enjoying our newest industry-leading noise canceling headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! ~Earl