Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hones are a game-changer. With exceptional sound quality and industry-leading noise cancellation, they offer an immersive audio experience. Comfortable and long-lasting, they are perfect for music lovers and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterS, this is great! We're also glad that you love the sound, comfort, battery life, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony >>>> Bose!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for new headphones and tried the Bose QC Ultra, as my previous pair were the QC 45s. For some reason, I could not get the Bose headphones to connect to my PC for the life of me. After lots of failed troubleshooting, I ended up returning the Bose headphones and grabbed the Sony WH-1000XM5 instead. They instantly connected to my PC with no issues whatsoever. My music, videos, and games sound great, and the color and finish on is super clean. I also really like the carrying case. In short, I definitely recommend going with Sony if you want seamless connectivity across devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lexi,
It’s rewarding to hear that your transition to the WH-1000XM5 has been such a seamless and positive experience! We understand how important reliable connectivity is for your workflow and entertainment, so we are thrilled that our headphones paired instantly with your PC where others could not. It’s also great to know that you are enjoying the premium finish and the design of the carrying case, as we aim to make the entire package feel as high-end as the audio sounds.
Thank you for choosing Sony and for sharing why you made the switch to our family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Solid headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset with great sound quality and battery life. The noise cancelling works great for when I am doing focus work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blake,
We are immensely pleased to hear that your WH-1000XM5 headphones are helping you stay in the zone!
It is great to know that our Industry-Leading Noise Cancellation is providing the quiet environment you need for your focus work. We specifically engineered the Integrated Processor V1 and HD Noise Cancelling Processor QN1 to block out distractions, allowing you to fully enjoy the exceptional sound quality and reliable battery life throughout your day.
Thank you for making Sony part of your daily productivity and entertainment!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Sony delivers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC on the market, and solid on all other factors such as sound, battery life, style, and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanW, Amazing! We're thrilled to hear that you are enjoying the sound, battery life, style, and comfort. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Bass, Sound quality, Weight
Excellent!!! Amazing Sound Quality !!! Highly reco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean and crisp sound. The music feels very lively. You can hear each instrument. The bass is deep and amazing but not artificial or overpowering. I never had any previous sony headphones so i cannot compare it with the xm4 or xm3. The best part i like is that they are so light. Some people with bad reviews have mentioned bad sound quality. In my opinion, either they got a bad unit or they have an issue with their bluetooth connection which is degrading the sound quality. I would highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover, Great! We're glad that you like the sound quality of your newest noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were excellent sound quality, very light but easily dirty. Especially the case they match the color of the headphones and got dirty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SimplyZach,
Thank you for considering Sony products!
We’re glad to hear you appreciate the excellent sound quality and lightweight design of the WH-1000XM5 headphones. At the same time, we apologize for the frustration caused by how easily the headphones and matching case show dirt. Your feedback is important, and we will share it with our team to explore improvements in the design and materials for better durability and ease of cleaning.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Spectacular
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones, ANC, noise isolation, pass through mode, comfort, battery life. These headphones are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshwinG,
Thank you for choosing Sony!
It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Lightweight and a joy to listen to for hours
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being an Apple enthusiast and having their entire ecosystem of products, I have been quite happy with their in-ear headphones so I was only convinced that the Max's would be fantastic. But when I listened to them, they felt artificially boosted and somewhat tinny sounding. This is where the Sony's shined and ultimately won me over. The sound is natural, even, clean and crisp. And if you're looking for a little extra, the iOS Headphones Connect app works brilliantly for fine-tuning the sound. I listened to these headphones for 2 weeks and hardly used 40% of battery. They're lightweight, great to talk on the phone with and a joy to use. You won't regret this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ExBlueShirt, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
Solid all around the board
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife after purchasing one for myself awhile back. Previously I was using the Bose QC 35s and like these a bit better. Noise canceling is top notch, music is bassy where it needs to be and treble comes through when it does. Battery life is solid. I use mine all day for meetings and listening to spotify and I charge it once every other day or so. Out of the Bose QC line up and the Apple Airpod Pro Maxes this is my favorite, though all three are solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RobertT! That's very generous of you! Thank you for the kind words and review of your WH-1000XM5 Wireless Noise Canceling Headphones. We're so glad that your purchase went well and it matches your expectations. For sure, your wife deserves a pair of WH-1000XM5s for that! We're also delighted to hear your wife is enjoying the excellent noise cancellation and very good sound quality of these headphones. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality, Weight
Best on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, light, amazing sound quality, excelent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD!
Thanks for the excellent feedback on your WH-1000XM5 headphones!
We are really happy to hear that the comfort, lightweight design, and overall sound quality are standing out for you, and that the noise canceling is proving to be excellent.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Nice Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. Great sound, very comfortable, but stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PVishal,
We're delighted to hear that you find the WH-1000XM5 Headphones to be awesome! We appreciate you noting the great sound, comfort, and stylish design.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
just awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for work to eliminate noise. anc is really good. notice to less tech savvy people that the headphones has a default feature that it cuts off the music when someone is talking to you so you can hear them. it is a feature though i believe that it should not be on by default, i cannot penalize them for that. also i guess another downside is to turn off that feature, the app is required to be downloaded. for the pros, lighter than a bose qc35. not sure about the new ones. long battery life. comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kenny,
Thank you for the 5-star rating! We're glad you are enjoying the noise canceling features, comfortable fit, and long battery life of the WH1000XM5. We appreciate and value your opinion with regard to the Speak to chat feature. Rest assured that we will have this noted as we always aim to provide the best experience possible for our customers. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones, the best I’ve had in a while (wa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Several reasons why I like them: 1) Fantastic sound 2) Great NC 3) Comfortable 4) Long battery 5) Easy to use app with EQ features 5) Responsive and intuitive hand gestures on the right side 6) Cool features like stopping music when you speak 7) Nice quality case (albeit a bulky one) 8) Great microphone Things that could improve: 1) Can’t connect to Apple multi headphone feature, hopefully they get Apple to include them in the future 2) More compatible 360 audio; their spatial audio is limited to certain apps 3) Bulky case 4) I sometimes have issues with Windows, specifically with Teams
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanL, Great! We're glad that you are enjoying the sound, comfort, battery life, ease of using the app, noise canceling, and features of your WH1000XM5. Sony also takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great for work and home use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RPG07, thanks for the 5 stars! We feel privileged to know you're loving your new WH-1000XM5 headphones and their industry-leading noise cancellation technology, immersive sound quality experience and comfortable design. Thank you for also mentioning their long battery life! We really appreciate your choose of Sony. Sincerely, -Jenn.
- Pros mentioned:Battery life, Sound quality
Exceptional, but not quite a one stop shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All day battery, and best-in-class-noise cancellation! While these are certainly priced at a premium, the sound quality rivals headsets priced significantly more. The app helps to optimize its feature set. Though the fit and finish is quite good and lends to a comfortable, light-weight design, it doesn't look and feel as premium as a headset of this caliber should. While music sounds very good, the headset is really not suited for gaming, those looking for a one and done approach will not find it here in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nav009, Amazing! We're glad that you like the battery life, noise canceling, app, sound, and design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Incredible sound and great battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Marshall Mids and Sennheiser Momentum headphones, these Sony WH1000XM5s completely blow them out of the water. The noise cancelling is fantastic. The sound is amazing once you get the EQ dialed-in. And they're comfortable! My only minor gripes are the blue color doesn't totally match what's in the product images or packing. It's more of a navy blue than midnight blue. Also, it would be nice if these folded up smaller. Since they don't fold and I only feel safe transporting them in their carrying case, they are bulky in my bag when I'm on the go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bsewall,
That's very nice to hear! We're glad that you're enjoying the industry leading noise canceling of the Sony headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line for their price range and for most non-professional consumers/non-audiophiles. Amazing battery, sound quality, touch controls, fast charging, comfortable, good app, noise cancelling is generally very good (not as good as airpods max though). The build is very light and finish very buttery soft plastic. It can feel a bit “cheap” though. The out of the box sound profile is god awful. Who chose it i have no idea. Download the app and set up the EQ to your liking. Google good EQs if you need help, it dramatically helps sound quality. Definitely wait until there is a sale though. Not worth the full retail price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brandonlow93, We're glad that you like the battery life, sound quality, touch controls, comfort, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
The Best Are Somehow Even Better Now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit and Style - These are pretty comfortable but not as comfortable as the XM4 or the Bose QC35. For me the slight discomfort comes from the thin top head band. For me it doesn't distribute the weight of the headphones very well, so after a few hours of wearing them it can get someone uncomfortable. I think these look very nice but ore importantly the materials used feel a lot nicer than the XM4 or the new Bose 700s. Sound - They sound almost identical to the XM4. The average joe would find it hard to differentiate these from the Xm4s but it is not like the Xm4 weren't already the best sound headset. The EQ in the app is awesome you can customize the sound exactly the way you want. The Bose do not come close, The Bose 700s are very flat and the App doesn't let you change it very much. The noise cancelling on these headphones is a massive improvement over the Xm4 which were already the best Noise cancelling headphones. I noticed with these they are more consistent with the noises they block out. Battery Life - The 30 hours seems accurate and for my use case that extra 10 hours over the Bose 700s makes a huge difference for convenience of having to worry about plugging these in all the time. The Bose 700s for me didn't come close to the 20 hours battery life, it often felt more like 15 hours and I was having to plug them in every couple days. App - The Sony app stands alone when compared to all other brands. As mentioned above you can EQ the sound exactly the way you want. As well as being able to set your settings for locations, so for the Gym you can boost the Bass and for work you can turn on Speak to Hear option which turns on ambient noise when you speak. The dual bluetooth is very easy and convenient to use and switch between, I wish for one day to have simultaneous playback with both bluetooth connections. Overall - I loved my XM2 and then the XM4 were amazing but different seem like enough of an upgrade to warrant keeping the XM4 over my XM2. But the XM5 feel like an upgrade in every possible way, I get better range with and the Noise cancelling is significantly better at blocking out more noises. If you have the older Xm headphones you have to upgrade to these, they are amazing. If you were looking at the Bose 700s please do yourself a favor and avoid those, they are noticeably worse than the Sonys in every measurable way. The Bose 700s have worse battery life, worse sound, worse app, and worse noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Dhays! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the design, superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for trusting Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
They have my recommendation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise isolation / canceling is quite good. The are comfortable. I really like like the ambient mode that lets outside sound in, and how easy it is to toggle it on and off. The multi pair works pretty good for the most part. I also like that it detects when you are not wearing them and auto shuts down after a few minutes to save battery. The batter life is also really great. My only real complaint is that they show finger smudges pretty bad. But I can live with that.
I would recommend this to a friendBrand response from SonyListens
Posted .HiDrakonMorgan, Excellent choice! We're glad that you like the noise canceling function, comfort, and features. We'll take note of your feedback with regards to the finger smudges. Sony values the opinions of customers and is always striving to provide the best experience possible.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good travel headphones.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony WH-1000XM3s for a while and loved them, they were the perfect headphone for a while. The battery got messed up so I got the AirPods Max and when the XM5s came out, I figured to give them a shot. They are a good upgrade, they sound good in most to all music genres, but personally I EQ them to sound more neutral because the Sony line always have a bass-heavy sound profile. These are not as muddy and overwhelming though. The new added features are a welcome upgrade, and they are very comfortable. I’m already used to having non collapsible ear-cups, so it’s not the end of the world. They sound good, have tons of features, and have an attractive new design. They are good and a keeper for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thank you for upgrading to your new Sony WH1000XM5! We're glad you like the sound quality especially when adjusted using the EQ, comfortable fit, new design, and overall features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam