Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Solid pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with the overall quality of the product, though I wish there was more ease to connecting to multiple devices. This is a consistent issue across different products/brands, even high-quality ones such as this, and I was hoping given the price point it would be a seamless process but unfortunately it's not. Regardless, I'm happy with the level of comfort, the noise cancellation, and especially the battery life. If money wasn't an option, I'd consider investing more in an even higher-quality brand that's more compatible with my Apple devices; but with this being over $150 more affordable than AirPods Max, I would still recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tanner, Awesome! We're glad that you like the ease of pairing and features of your headphones.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones I've ever owned.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went with the blue and do not regret it for a second. Great color! Even the case is made of high quality material, lightweight and durable. Very comfortable to wear for extended periods (use them for work 6-9h a day). ANC is the best out there in this price range. Audio quality is great with a bit of eq customization. Battery life is as amazing, even with ANC. I've had Bose, previous versions of the XMs, Sennheiser, and Audio Technica. Overall these are the best headphones I've ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielC, You've made a great choice! We're glad you appreciate the high quality material, lightweight and durable design, comfortable fit, exceptional noise cancellation, great sound quality, long battery life, and overall performance of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these as a gift and was told they sound great and are super comfortable. the noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JasonB!
We’re thrilled to hear that your gift was a hit! It’s wonderful to know the WH-1000XM5 is delivering the comfort and top-tier noise cancellation we’re known for.
Thank you for choosing Sony for your gift-giving!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
A dream to some, a nightmare to others!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from the WH1000XM3's so this will mostly be a comparison to those. The ANC is top notch, better than the 3's which I was already impressed with. Ability to connect to two devices is awesome! Yes they redesigned the headset so it doesn't fold up nearly as compact as the 3's, but I don't travel much and these seem a bit sturdier. The fit is better also, but again, I have no problems with the 3's in that regard. The sound is not as bassey as the 3's but they are much more clear with a wider stage. The battery life is... decent. Are they worth 400 eye-blistering dollars? Yes if you want the latest tech and no if you have higher financial priorities. They are, after all, only plastic headphones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarkingMad,
We're glad to hear you like the noise canceling features, Multipoint connection, and comfortable fit with your new WH1000XM5. However, we are sorry we were not able meet your full expectations with regard the bass sound and battery life of the unit. If you haven't yet, please try to follow the troubleshooting steps below. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
With battery life, usage hours may be different depending on the settings and conditions of use. You may find these links helpful about available operating time of the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Comfortable, great sound superior noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
It is wonderful to hear that you are enjoying the superior noise cancellation and sound quality of your WH-1000XM5 headphones! We take great pride in making them comfortable for long listening sessions, so we're glad they are a perfect fit for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
My favorite headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones for the past 2.5 years heavily, in the gym, at work on the go, in the office, studying, relaxing at home, and long commutes. The battery is still kicking butt, and the noise canceling/ambient feature is great for my everyday needs. It’s comfortable over the ear, I can wear it for long periods of time with my glasses on. I bought it on sale during black Friday, but I honestly would buy these again in a heartbeat if mine kick the bucket down the road, it’s definitely worth it for my everyday needs. I recently bought myself a different set of headphones for the gym to be rougher on, (the Sony definitely held up in the gym but I just want to stretch the life longer) I noticed the quality compared to the Sony and the sony feels right with the features you get and worth what youre paying for. My all time favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Portability
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling and very confortable to wear for long periods long battery life , but just wish the pads would swivel and that they’d fold up .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioM, Fantastic! We're thrilled you like the great noise cancellation, comfortable fit, long battery life, and excellent sound quality of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of swivel and fold up option and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Weight
Worth the Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love wearing these whenever I get the chance. Go too travel headphones for roadtrips and working out. Great battery life, light weight, and always feel secure on my head. If worried about sweating with these just grab soft silicone ear covers on amazon and it’s like they’re not even on there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brook, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Comfortable. You won’t go wrong buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cerli,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of the WH1000XM5 headphones. Your confidence in recommending them means a great deal to us, and we hope they continue to bring you excellent audio experiences for a long time.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Great but not a fan of matte finish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound overall is great and customizable with the app, its also an added bonus to create a different listening experience to your choice. The matte finish is a little annoying- not sweat friendly and a little hard to clean up with wipes. Another thing I think that theyre the perfect weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunrae, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input on the matte finish and for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Got exactly what i was hoping for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 2 months now, and i thoroughly enjoy using them. Theyre lightweight, have exceptional noise cancelation, and outstanding even sound from bottom to top range. Nothing overpowering, just great even sound. My daughter got a pair of the apple airpod max, and while theyre extremely close, i definitely prefer these due to the fact that theyre more comfortable for an extended period of listening. And the battery life is unbelievable - lasts for days. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benamat, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional comfort, excellent noise cancellation, and sound quality of your headphones. It's good to know you appreciate the long-lasting battery life and lightweight design of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Bass, Battery life, Comfort
Totally Pleased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity is excellent. Bass is not distorted even with high pounding rap nor with smooth lounging jazz. Comfortable to wear all day. Battery last seemingly forever. Flawlessly work with my all devices switching from phone to tablet to TV to desktop computer. Excellent at keeping my ears warm on cold winter days in Michigan. I have own many from B&W, Apple, Sennheiser, B&O and I have to say I am perfectly content with my Sony WH-1000XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VienquangP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an amateur audiophile but i do lean more bass heavy and these scratch both the detail and bass. I had the XM4 for a brief moment. These feel much lighter. Some may even say they feel cheap but they manage to still feel premium to me. But because they are so light, they almost feel fragile. The noise cancellation is great, best in the industry. I do miss the variable noise canceling of the XM4 instead of just on or off on the XM5. Very comfortable for me. Very light on the head and room for my ears. When reading reviews, remember sound is subjective as well is fit and finish. Try them for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayxbby, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best purchase I have ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very lightweight, comfortable to wear for hours. Noise cancelling is exceptional and music quality too. I use it to study a lot and it has never failed me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, that's fantastic to hear! We're absolutely thrilled that your Sony WH-1000XM5 headphones are proving to be such an excellent product for you. We specifically designed them to be very lightweight and comfortable for hours of wear, so it's wonderful to know they're meeting that need, especially during your study sessions. We're also incredibly pleased that you find both the noise canceling and music quality exceptional. It sounds like they're truly helping you focus and enjoy your audio! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM5 Wireless Noise-Canceling Are excellent. The sound is amazing. I’ve had them for ver a year without any problems. This is actually my second pair. The Sony WH1000XM4 headphones being my first ones (I gave to my sister and she loves them too). The Blue is Fabulous. They are light and comfortable I often forget I have them on. The App for the Sony Headphones is great to use with both models. It’s an all around cool experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle!
It is truly wonderful to know about your experience with your WH-1000XM5 headphones! We're particularly grateful for your loyalty, not just with your second pair but for passing the great experience on to your sister with the XM4s.
It’s fantastic that you’re enjoying the amazing sound and find the Blue color fabulous. We specifically designed the XM5s to be light and comfortable so you can wear them for hours, so hearing that you often forget you have them on is perfect.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
My 2nd pair of XM5S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, amazing noise cancelling. Feels great on the head, nice and comfortable. Strongly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leib,
It brings us great satisfaction to hear that you are finding the WH-1000XM5 to be such a comfortable fit for your daily listening. We are delighted that the combination of our leading noise canceling technology and amazing audio quality earned your strong recommendation.
Thank you for being such a valued member of the Sony family!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony - WH- 1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of over the hear headphones. They are lightweight and the noise cancelation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryF,
We are happy to hear that you're enjoying your WH-1000XM5 headphones! It’s great to know that the lightweight design and noise cancellation are providing a high-quality listening experience for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality, Weight
Excellent Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L:ightweight, but feels secure on your head. Bass is nice and tight. Excellent noise cancellation. Audio reviews have rated these as one of the best. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrbeemer, Great! We're glad that you like the lightweight design aand noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
My favorite headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Love the noise cancel.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great, sound quality better then expected and extremely comftable to wear for along time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, KARLN!
We are so pleased to hear how much you are enjoying the WH-1000XM5 headphones. It's incredibly rewarding to know that the sound quality exceeded your expectations, and that you find them comfortable for long listening sessions. We designed them to be a great companion for extended use, so your feedback is very much appreciated.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team