Customer Ratings & Reviews

This headphones are incredible. Comfortable for long wear and has the best sound quality in any headphones I’ve ever owned. I use these headphones for everything like gaming, working out, music, etc.

There is a huge upgrade in comfort, sound, and noise cancellation. With a sleek design, exceptional audio quality, and industry-leading noise-canceling, they provide an immersive listening experience. Long battery life, quick charging, and seamless connectivity make them perfect for both travel and everyday use. Highly recommended!

The lightest and best sounding headphone on the market. The battery life lasts me a week or two of full use before I have to charge them. The quick charge is very clutch when in a pinch. They feel and look great too. I use them for gaming and work calls. Voice is clear and others can hear me very well. Highly recommend!

These sound so awesome !!! Exactly how I wanted them to sound like. Perfect for my taste. The sales person was great as well. Thank you Best Buy. You guys are Legit and I will make sure to tell my friends and family about my experience. Keep rocking it Best Buy !!!!!

I enjoyed my headphones while on the 15+ hour flight from FL to Bangkok. They are not heavy and the noise cancellation worked perfectly.

I’ve only had these for 3 weeks but so far I love them! I’m able to wear them for an extended period of time without much discomfort on my head. My only issue is sometimes they will lose connection for no reason and I have to reconnect on my iPhone which can be annoying.

Sound quality is perfect. Easy Bluetooth connection. Switches between apps and phone automatically. The noise cancellation works very well. They are light and easy to wear all day without ear pain as long as you follow the fit directions included. The case is nice for storing. They charge quickly (about 45 minutes from low charge to fully charged) and battery life is great. I can use them for 3, 8-hour days without charging.

I live these headphones. They’re work so well and are very light weight. They sound super good and rarely do they hurt my ears after long periods of use

Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.

Very light! I wish they were a little heavier just so that they felt more premium. I don’t really like the connectivity of it but they provide great sound!

Best purchase I have ever made! The quality is like nothing i’ve experienced before. I use these daily and have zero issues with comfort. The charge lasts a good amount of time as well.

The headphones were a great buy. They are very comfortable and have great sound.

Super comfortable, great bass and nice customization through the smart phone app. I do not get much ear fatigue when wearing them for a while and I have a slightly larger than average head. The noise canceling is not mind blowing but is great in comparison to the rest of the higher end over ear headphones. I bought them on the holiday sales, which made it a great value.

These are my first pair of over the ear headphones in a while and that’s because I’m the past I didn’t find them to be comfortable over a long period of time. These however are very comfortable and light! The battery life is excellent and the sound quality is excellent as well. I have other Sony headphones, so having the app for all of them is extremely convenient

Battery lasts for very long periods of time. Bought them 2 weeks ago, came with 54% battery out of the box and been using them every other day for 2 hours flights. Have not recharged them yet. Sound quality is really good. Better than apple, and slightly better than bose. They are equalized with higher bass, but can be fixed with the heaphones app.

First and foremost, I have a passion on collecting headphones from all spectrums. In the realm of bluetooth ANC headphones ive owned the 1000 XM2 / Bose NC 700/ Sennheiser Momentum 3/ Bower & Wilkins PX/ PX7’s /Apple Airpods Max & Master & Dynamic MH65. Each brand has its pros and cons and design uniqueness. In retrospect, i love headphones and respect each companies vision for their products. In regards to the the XM5, in short these are a GREAT addition to the 1000 lineup! Remember, these are wireless consumer grade headphones. So wireless codec even though its LDAC supportive will never get even close to a wired headphone with a DAC connected to it. Bluetooth as it stands cant even compare to a CD Quality grade sound which is 16 bit 44.1 kHz. So take that info for what its worth. Proper Hi Res support is attainable via wired designated (Sennheiser HD 650/ Focal Clear/ HiFiMan) and a DAC/AmP with a proper source like Tidal/ Qobuz & Apple Music loseless. As a general consumer product its perfect. Its drivers though smaller is much more refined from the XM’s the EQ option is perfect. The noise cancelling is stronger than the XM4’s. The major upgrade are the voice mics their much clearer and crisper for yhe receiver. The design to me feels more premium from the XM4, just unfortunate that it doesnt fold. Now in terms of value, thw price is just right. Comparedto the Apple Airpods Max thats a toigh choice. If youre in the apple ecosystem definitely get the Max over the XM5 but overall i would choose the XM5 due to the app and weight of the headphones.

The headphones work spectacular I’ve had them for multiple months and I’ve never had an issue. The headphones play audio perfectly and when I use them I can’t hear anything else. The headphones quality are really good and they are really comfortable. I wear them almost everyday and I’ve never had any problems with charging them. The headphones are perfect and I’ve never had any problem with them.

The noice cancellation is out of this world. Very worth the money and I would recommend to everyone. Fit very well in the ears. Only “complaint” is in the gym when you get sweaty they slip a little bit that’s with every over ear headphone. I’ve had them over a month and haven’t had to charge them, they basically last forever. These are VERY great.

I’ve been using the WH-1000XM5 for about a month now, and honestly, they’ve exceeded my expectations in almost every way. Sound Quality The audio is phenomenal—deep bass, crisp highs, and a balanced midrange. Whether I’m listening to podcasts, classical music, or EDM, everything sounds rich and immersive. The LDAC support really makes a difference when streaming high-res audio. Noise Cancellation Sony wasn’t kidding when they said “industry-leading.” I use these on my commute and in coffee shops, and they block out everything from chatter to traffic noise. The adaptive noise canceling is smart enough to adjust based on where I am, which is super convenient. Calls & Connectivity Call quality is crystal clear. I’ve taken Zoom meetings and phone calls with these, and people say I sound better than when I use my phone directly. Multipoint Bluetooth is a lifesaver—I switch between my laptop and phone without any hiccups. Comfort & Design They’re lightweight and feel luxurious. The ear cups are soft and don’t cause fatigue even after hours of wear. I do wish they folded like the XM4s, but the flat-fold design

These have got to be top tier, it’s comfortable, battery amazing, audio customizable just overall better in my opinion than the airpods max