Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only ever used cheap headphones, and I can definitely hear a difference in sound quality with these headphones. The sound is great, they're very comfortable (I wear them for 6+ hours at a time and they cause no discomfort), and the batter life is awesome. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hey MaryGoore, Thanks for commenting! You've definitely made a great choice! We are very happy to know that you're having an enjoyable listening experience with your WH-1000XM5, and that you're satisfied with its amazing sound quality, very comfortable fit design, and long-lasting battery life. Thanks for recommending our WH-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Good Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have a noise canceling option and an ambient sound option too. If you download the app, you can adjust the sound too. The only reason I took one star off is because I feel like these might break if I were to mishandle them. I try to take care of my things though so it’s not really a problem for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, user777467!
We’re thrilled you're enjoying the noise canceling and the custom sound options via our app—it really makes a difference! We appreciate your feedback on the build; while the WH-1000XM5 features a lightweight, "noiseless" design, it is engineered for durability during daily use. Since you take such good care of your gear, they should serve you well for a long time!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at noise cancelling. Great fit on top of the head. Well cushioned
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraiV,
Thank you for choosing Sony!
It's wonderful to know your WH-1000XM5 headphones are hitting all the right notes for you! We're especially glad to hear you find the noise canceling excellent and appreciate the great fit and cushioning. Comfort and quiet make for the best listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
LOVE these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these a few weeks ago and I love these, they are every light and fells comfortable for long periods of time. The ANC on these is very good as well, I wear these at university all the time and I can attest these are amazing, much better than my AirPod Pros that I used to use for studying and writing papers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elliot, You've made the right move! It is delightful to hear that you are loving your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the 900 series and this was a great purchase. These earphones are lighter and much more comfortable than my previous earphones. The sound quality has improved as well but it is hard to beat any Sony headphone when it comes to true sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlewolf,
Thank you for choosing Sony!
We're excited to hear that your upgrade to the WH-1000XM5 has been a great purchase. It’s wonderful to know they are lighter, more comfortable, and that you appreciate the improved sound quality. Thank you for recognizing the continued excellence in Sony’s audio experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
The best headphones! And I’ve tried a lot of them.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony WH-1000xm3s. I loved the sound quality and noise cancellation, but as a glasses wearer my head would start hurting if I wore them for too long. I then turned to Bose’s QuietComfort but ended up returning them immediately because the sound quality and noise cancellation just didn’t match Sonys. So I decided to try the XM5s and they are truly the best headphones I’ve had. As comfortable if not more so than the Bose headphones, but with a far superior sound quality and noise cancellation. (So if you’re on the fence between the Bose and the Sony, go with the Sony!) My only very nitpicky complaint is that the microphone only works via Bluetooth, so if you’re using these headphones wired the microphone won’t work. Although this is probably not an issue for most people. And while some people don’t like that they don’t fold up I don’t mind and think the non-folding structure probably helps them feel more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraV, We're truly happy that you love the excellent noise cancellation and incredible audio these headphones deliver. Please be advised that the microphone function of the headphones is disabled when using the supplied cable. Use the mic of your source device. These can be used with glasses. The WH-1000XM5 fits snugly around your ears. Unfortunately, they don't fold as they do in the XM4. For comfort, try adjusting the headband and the earpads properly. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he’s loving them! He says the sound quality is good and they are comfortable with glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Luna!
We’re so happy to hear that your son is loving his WH-1000XM5 headphones! It’s great to know they are providing both the high-quality sound he enjoys and the comfort he needs while wearing glasses.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality, Weight
ANC is disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I ended up buying these the day they were released. First thing I noticed was they are super light weight! Once I got them connected to my iPhone the sound is fantastic, battery life is superb too! My biggest disappointment with these cans is the ANC! I took these on a flight today from Indianapolis to Las Vegas so I was on the plane for 4 hours just to find out these lack the ANC other headphones such as the airpod pro max and the Bose 700 offer. I own the AirPods max and have used a pair of Bose 700 extensively, especially on flights so hearing how the new Sony’s performed was very disappointing. If the AirPods max block out 95% of the noise I would say the Sony’s are 70%. It’s hard to explain but if you fly a lot then expect to be disappointed. You can obviously judge for yourself but after I got back in to town I drove to Best Buy just to take them back. ANC is a huge plus for me when I buy headphones, especially for the price that Sony is charging for them I want them to perform the way I expect. Apple is still the king of ANC and it’s by a mile, once again if you don’t believe me give it a try and you’ll see for yourself. I really have no idea how the reviews on YouTube are saying they’re that much better cause they’re not. If ANC isn’t a big deal for you then the weight, battery life, soundstage and look of the headphones are definitely superb! On another note the ambient mode is better than the XM4’s and the Bose 700 but fall to the AirPods max. Also I need to add the connectivity is great for an android but it’s not going to come close to how apple connects with the air pods max. Yes there is the price difference between the two but like they said, “You get what you pay for”
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi frequentflyer247, Thank you for the feedback on your experience with your new Sony WH-1000XM5. While we're thrilled you like the fantastic sound quality, long-lasting battery life, and lightweight design of this unit, we regret to hear you feel that the effect of noise canceling is not sufficient. This is usually not the case for our industy-leading noise-canceling headphones nor the experience we want you to have.
To ensure optimal noise canceling performance on your new Sony WH-1000XM5, please follow the guidelines and troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Immerse yourself in audio bliss.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones,honestly probably the best ones ive owned so far. I got this because they were discounted and Definitely did not dissapoint. Sound quality and noise canceling are amazing on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abominablesnowman,
It is wonderful to hear that the WH-1000XM5 headphones are the best you've owned so far! We're thrilled that the sound quality and noise canceling exceeded your expectations, especially since you were able to snag them at a great value.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Volume
Good Quality but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but the volume isn't that loud as I thought, the bass isn't great either and the color is not pink as the description said is more lavander.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YharaP,
We are elated to hear that you are enjoying the overall quality of your WH-1000XM5 headphones, though we appreciate your honest feedback regarding the volume, bass, and color. While we aim for our Rose Pink to be a subtle, elegant shade, we understand that it can appear closer to a soft lavender depending on the lighting.
To get that powerful bass and volume level you’re looking for, we highly recommend downloading the Sony Sound Connect app. Within the app, you can access a fully customizable Equalizer. By adjusting the "Clear Bass" slider or selecting the "Excited" preset, you can significantly punch up the low-end frequencies and tailor the entire sound profile to your exact personal taste.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best Headphones in the Game.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple weeks of use with my S24 Ultra phone its actually pretty good. The Noise cancelling is a nice feature, though you could still slightly hear sounds when playing music when around really loud construction & commuting in train tunnels. The Bass is neat, well matched with song & not overwhelming, The headphones are very comftable to wear. I highly recommend these headphones. Im actually about to get the ear buds next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChefGee,
Thank you for taking the time to share your experience with the Sony WH-1000XM5 headphones. We're thrilled to hear that you've been enjoying the noise-canceling feature and that you've found the bass to be well-balanced and comfortable. We appreciate your feedback regarding the noise-canceling performance in challenging environments.
It's fantastic to know that you're considering our earbuds next! We’re confident that you'll enjoy them just as much.
Thank you for your support and for recommending our products!
Best regards,
Stephanie
- Pros mentioned:Battery life, Comfort, Sound quality
Sony xm5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm5 have the best sound and noise canceling that I’ve ever seen. They’re comfortable to wear and battery also last a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnbreakableR, We're thrilled to hear you're enjoying your Sony WH-1000XM5! The combination of top-tier sound quality, noise cancellation, and comfort makes them a great choice. Thanks for sharing your experience and for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connectivity
Fantastic Sounding Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and battery life are excellent, can't be beat at this price point. The only issues I have are with connectivity, sometimes the multipoint pairing has some software bug and won't play music until its disconnected from every other device. Otherwise, fantastic headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanH,
Great! We're glad that you like the sound quality and battery life of our Sony WH1000XM5. Updating the firmware/software of the headphone resolves minor issues like this one. You may check these helpful links.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Battery life, Sound quality
Great Headphones for Me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great sound quality! Aside from a slight discomfort after wearing them for hours at a time, these are great headphones. The versatility of being able to have them wired or not is exactly what I wanted from headphones. I can use them to plug into airplane monitors, my external desktop mic while gaming, and my laptop if needed. All while having the option to go wireless if needed. Coming from the Bose QC35ii, the fact that these headphones dont fold up is slightly annoying, but its not the end of the world. The gestures on the earcup work the way theyre supposed to and the passthrough is nice if you need it. Battery is hardly ever an issue. Only once has it needed to be charged at an inconvenient time (and thats bc I hadn't charged them in 3 weeks).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
A fine upgrade from the XM3s with some caveats
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM3 to the XM5. Not fond of the disconnections that tend to happen occasionally in the background, but I can tolerate it given the value of being able to stay connected to mobile and PC and swap between the two. I would only say that the mobile app can be slow to start up, and there's no alternative way to manage the connections outside this app that I know of.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drazard, Excellent upgrade! We're sorry if they tend to disconnect occasionally, please ensure the software is updated. Resetting and Initializing the headphones is also a recommendation.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Puts other headphones to shame.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Pros: - Excellent Noise Cancellation - Very Comfortable for prolonged periods of times compared to other on the ear headphones - Very Customizable EQ settings - Has a headphone Jack Cons - Not as portable as the XM4 Overall, very solid pair of premium noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Amazing quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very light and comfortable. I enjoyed using them during a car trip recently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseJ, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying their stunning sound quality, light and comfortable design. It's fantastic to know they've been an excellent companion during your trip as well. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Missing the noise cancellation slider
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a vast improvement upon the 3rd gen I had, they fit comfortably for my head, but I can see how the new less forgiving band could be less comfortable for others. Love the new touch controls and the minimalist profile altogether. Only thing I miss is the noise cancellation slider in the app. Liked being able to adjust that to a personal preference. The adaptive noise cancellation is fine though. The spatial audio and genral sound quality imporvements make it a worthy sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PepperoniThief, We're glad that you are enjoying you new headphones. We sincerely value feedback from our customers for better improvement in our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sony did a good job with these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really an audiophile, more so an audio snob. I care more about the audio quality of a game, movie, song than most other things. My previous headphones were v-moda crossfade m100s, which still work btw 10 years later. I wanted to move onto wireless headphones as the convenience is great. The active noise canceling is awesome and the sound quality of these headphones is awesome. Sony has always been a great company, imo, and they have always done one thing well with audio, and that is bass. The bass out of these headphones is well done and refined. Not over powering, nor dull. The highs and mids are just as good as the vmodas as well. Good job Sony, these are awesome headphones. Oh! The app with the equalizers and such is great, and the hand gestures and features is really cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG, awesome! We're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound qualityCons mentioned:Price
Very Comfortable, Super Good Sound Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I've been wanting a pair of these for years. They have a great battery life, block out sound really well and are great for gaming, listening to music and even making music as well. The only thing thats a bit steep is the price point, but if they're on sale def buy a pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peyton, Amazing! We're thrilled to hear that you like the battery life, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin