Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
outstanding, beautiful headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I’m no audiophile. With that said, I do like the headset. The noise canceling is excellent. The sound is nice, clean and enjoyable, as expected from Sony. I notice that sometimes, it feels warm on my ears after prolonged use (less than two hours). I do love the design. Very modern and classy. It’s light, does not make you feel threatened with headache. I did return it though. The price made me think twice. Also I don’t like that I needed to use Sony app to use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deedee, Thank you for your honest review. While we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM5, we are sorry to hear that it had to be returned. The Sony Headphones Connect app is not a requirement to use the headphones, if you change the settings of the headphones using the app, it will keep the settings even without the use of the app unless the headphones are initialized back to default settings. We hope that you consider Sony again in your future purchases. Regards, Carl
- Pros mentioned:Sound quality, Weight
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality best, this item not heavy and very useful I’m definitely recommending
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ATLAS,
It’s rewarding to hear that the WH-1000XM5 is providing such a high-quality audio experience and that you are finding the lightweight design so useful! We worked hard to ensure these headphones deliver world-class sound without compromising on comfort, so it is great to know they have earned your recommendation.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, very comfortable to wear and the sound quality is amazing. The charge last so long too. These are the best on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deja,
Perfect! We're thrilled that you like the comfort, sound quality, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Sony WH1000XV5 Review - Black
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for a long hual flight or any other "active" activity requiring headphones. Very comfortable, with excellent sound. Very light. Easy to pair. Only reason I didn't give 5 stars is the black color has major fingerprint issues. Feels like the OLD Apple notebooks or the IBM Thinkpads from wayback. Should have bought silver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HansH, Thank you so much for your honest review. We are glad to hear that you are enjoying your WH1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can decide whether to buy between this version and the previous version for a little more money, in my personal opinion you should buy these XM5 headphones because the sound quality of the voices is cleaner and although the bass is more balanced, the previous version is stronger, the noise cancellation could be the best but I'm not sure if you like to listen to music for long periods of time, although these are a little heavy, they didn't bother me at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoH, Thank you for your thoughtful review of the WH-1000XM5 headphones! We're glad you're enjoying the sound quality and noise cancellation. Your insights on the cleaner voices and balanced bass compared to the WH-1000XM4 are appreciated. It's great to hear they're still comfortable despite the slight weight increase. Your feedback is invaluable and will help others in their purchasing decisions. Enjoy your music and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and good noise cancellation. Easy to use with plenty of room for large ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kirk!
We’re thrilled to hear you’re enjoying the world-class noise cancellation of your WH-1000XM5. It’s also great to know the design provides a comfortable fit for your ears—we aim for premium comfort during those long listening sessions!
Enjoy the music and thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Portability
Not worth $400 plus tax
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase. So I was tempted to run out and buy the XM5s after viewing all the positive reviews about them on Youtube. I opened the box, removed the case and pulled out the headphones. Here are my pros and cons after using them for a few hours. Pros: 1. Seamless design - less gaps between the earcups, pads and hinges than the XM4s 2. No creaking- Because they don't fold, there's no creaking of the armbands like with the XM4s. 3. Multipoint connection- can connect to 2 devices simultaneously 4. Larger earcups- a little wider and deeper than the earcups on the XM4s 5. Sound quality is more clear, less muffled than the prior XM series. Phone call quality is much better. Cons: 1. ANC is worse than the XM4s. You cannot change the level. Its only on or off. 2. Lacks the 40mm drivers necessary for stronger output like higher volume and bass. 3. Lacks NFC so you can't tap your phone to the earcup to turn it on and off. Came handy if your other hand was busy. 4. Cannot use high quality LDAC bluetooth codec on Android devices unless you download max high quality music from Spotify, Apple, Tidal and others which eats up huge storage space. Also, cannot use LDAC if multipoint is turned on. The Sony Music app will warn you of this. 5. No aptx codec limits the quality and range of music to download. Aptx was and is the standard for bluetooth music streaming/downloads. 6. Cannot fold. Takes up more storage space and makes them less compact to carry. For this price, I'll stick with the other XM-series from Sony. Even if these drop below $300 one day, I think I'll still pass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
Thank you for your review.
While we are thrilled that you are satisfied with the stylish & quality design, multipoint connection function, and exceptional phone call & sound quality (compared to the previous models) of our WH-1000XM5, we are really sorry if the noise canceling feature, volume & bass sound, LDAC feature on Android devices and when using the multipoint connection function, supported audio format, price, and build of these headphones didn't live up to your expectations. We are also sorry if these headphones don't have an NFC function.
For the noise canceling feature, the following article may help improve this function:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
And for the loudness and bass sound, these headphones feature an equalizer (with the use of the Sony Headphones Connect app) that you can customize to your preferred sound levels to suit your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
In case you need may more information or technical assistance with our product in the future, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Finally Great Noise Cancellation on Airplanes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a very loud and long flight from Texas to Florida woth two misbehaved loud kids in front of me, a screaming crying baby in front and behind me, and my Apple AirPod pro 2’s not doing a great job of cancelling out the noise, I looked into what options there were. These headphones are SOLID. I was on a flight after that experience to Hawaii over the summer and there were plenty of kids on that flight. I forgot kids were around me while watching in flight entertainment and listening to movies. I really love that you can pause the ANC by placing your palm on the right ear cup so you can listen to what’s going on around you or the flight attendant announcements. They were very comfortable on 6 hours of continuous use. One comment is during take off, the loud engines seem to confuse the ANC, but then once you take off ground, it regularizes itself and is good from there on out. They’re pretty pricey, but they’re so worth it. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chigaimaging,
Awesome! We're glad to hear that you found the best noise canceling headphones that perfectly suits your needs and expectations. The WH1000XM5 is definitely one of the best travel headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
A travel must-have.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I travel for work sooooo much. I used to travel with my airpod pro's, but they would die so quickly. These literally last forever, they are super comfortable, and they block out a ton of sound. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanisD,
Awesome! We're glad to hear that you love your new Sony headphones. We appreciate the positive feedback regarding the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality, Weight
So much better than the xm4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones charge much faster, they sound better, and are lighter than their predecessor. I remember when these first came out and most reviewers were dinging them for not being collapsible. Which always struck me as odd because: why not just wear earbuds if you're concerned about space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumption, incredible! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones on the mid-high end!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery is amazing, looks amazing, light and comfy, I like the touch button on the right side. TURN OFF SPEAK TO CHAT (swipe forward on the right cup twice and the place two finger down for a sec or two and it will tell you it's off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, Amazing! We're delighted to hear that you like the sound, battery life, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my grandson for his birthday. He loves everything about them. From how they fit to the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladydi,
Thanks for leaving such a kind review about the WH-1000XM5!
It brings us great joy to hear that your grandson is loving his new birthday gift. It’s wonderful that both the fit and the sound quality are a hit with him.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones — light, comfortable, great sound! Never leave home without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingLawyer, We are so happy to hear that you've found the Sony - WH1000XM5 to be a great choice for you. As you noted they produce an Astonishing sound quality, and their ultra soft earcups are designed for long term use. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Noise cancelling is amazing but design has flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones kind of… typically I was wearing air pod pros daily until their latest update where the noise cancellation was emphasizing the wrong sounds cause my overstimulation to get worse. I wear headphones to reduce the sound around me or help me focus on familiar things. I decided to switch to Sony over ear because they had great reviews for noise cancelling and phone calls. Both these features are great and I love that you can personal the sound (ie I can’t handle bass or lower tones and I can customize to balance those). The meh: the fit is weird sometimes it feels like it is squishing my head but when I love they fall off. Very annoying for being active or doing things like cleaning. Connectivity is hit and miss and needs improvement. They connect ok to my phone but if I want to use them I have to have the app in order to get them to connect to another device and when you get a call or alarm it does not play through the head phones just stops the sound. This is very frustrating then when you finally find your phone and click answer you have to go in and change the settings to connect to headset for a call. While I like them because they do help when I need noise canceling i do find them buggy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, We're glad that you like the noise canceling function. We'll also take note of your feedback with regards to the fit and connectivity. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. Please launch Headphones Connect app to check and verify the software.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect headphones! Lightweight and the sound is so good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamila,
We’re so glad to hear that you're loving your WH-1000XM5 headphones! It’s great to know that the lightweight design and sound quality are perfect for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Quality So Good It’ll Make You Cry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from the Beats Studio Series to these, and I don’t regret it. The battery life on these is easily better, the sound quality and noise cancelling on these headphones are so good, you can hear each individual instrument in your music. These shine in comparison to many other headphone brands, and for good reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello bananaFish7,
Thank you for choosing Sony!
We're ecstatic to learn that the WH1000XM5 headphones have impressed you with their outstanding battery life, detailed sound quality, and powerful noise cancelling. Thank you for sharing how they stand out compared to other brands—it’s wonderful to hear they’re enhancing your listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Enhanced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely feels more comfortable than WH-1000XM4, although it can no longer be folded when stored. The noise cancelling is also more superior than the previous one. I had a super noisy neighbor (super annoying) that plays heavy beats overnight and this headphone certainly helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineTai, Thank you for the great review! We're glad you like the comfortable fit, industry-leading noise cancellation, and cool new features of your Sony WH1000XM5. Although it cannot be folded like the XM4s, you can still carry your headphones effortlessly in the soft matching case. Take them out and collapse the case for easy storage in a bag.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Portability
pretty amazing headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.litetwlly the best headphones ever!! the noise cancelling is amazing and they BARELY leak sound, only if you’re playing really loud music at high volume. i would recommend to anybody. i think the only cons are that they were sort of loose on my head since my head is small and that they are not foldable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jayisawesome,
That's awesome to hear! We're so happy you're loving your WH-1000XM5 headphones and their noise-canceling. We appreciate your feedback regarding the fit and foldability – it helps us improve. Enjoy your music! Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Bose replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift and they really them. I tried them in store…liked the comfort, lightweight, one piece, transparent feature without taking off earcup, nice sound. Cons, price, thought Bose had the crisper sound but the overall comfort won me over to give Sony a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candy, We're glad that they like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin