Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, WeightCons mentioned:Price
Good buy on sale, okay overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of noise canceling headphones. I’m suprised at how much you can still hear with them on, but they do feel a lot better than wearing AirPods. I don’t think they’re worth over $300 but if you catch a sale, they seem as good as others on the market. I liked that they were light, the Apple ones seemed so heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Forphotog, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To simply put it, the Wh-1000xm5's are truly fantastic. Prior to owning the Wh-1000xm5's, I had the Wh-1000xm4's. After having the 5's for some time, I can honestly say that Sony is still continuing to take steps in the right direction. The sound that the 5's produce is absolutely phenomenal, the bass is great, along with the overall clarity of refined sound. Besides the sound quality, I think the 5's are REALLY stylish and good looking. I enjoy the fact that Sony has did away with the folding that is seen throughout previous models. I always thought the folding mechanism on the 4's was a little bit weird, especially when trying to put them into the case. It took me some time once I got my 4's to properly put them in the case without worrying about if they were right, with the 5's that's now fixed. I absolutely enjoy the case that the 5's have, it's way bigger than the 4's case and also looks more modern in my personal opinion. Overall, I enjoy the Wh-1000xm5's a lot as you can tell and I think anyone who decides to pick up a pair for themselves will be just as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Solid all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound canceling works well, sound is best in class as would be expected from Sony. The fit is very comfy and battery life is excellent. I aiuld definTely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbender, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony XM5 Rocks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, very lightweight and comfortable, plus the amazing noise-canceling features work like a charm. My favorite part though is the touch controls. The right earpiece is an invisible touch pad. So searching around for buttons is not required like with most other headphones. Just use swipe or double tap commands to control volume, pause, skip tracks, etc. Also when you cover the right earpiece with your hand, it disables noise cancelling and lowers the volume on your content so you can easily hear plane announcements, or have a conversation with another passenger or the flight attendant, Taking off the headphones will pause your content, and it starts right back up when you put the headphones back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy,
We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, lightweight and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Pricey, but great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during a good sale. The audio and software that comes with the headset is definitely what you paid for. Has a great bass and I really appreciate option that keeps the sound less than 70 dB for your ears. Compared to the other headphones at this price range, I like the build quality and material on these, note the leather does have an oil residue from hair if wearing them for a while. Overall, you can definitely get a great pair of headphones for cheaper, (XM4s are cheaper and as good), but these do live up to its price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user787785, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
I love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have met and exceeded my expectations. They are comfortable. I wear them consistently for work. Sound quality is great and I have had no complaints about the quality of the sound from the microphone. Also, they charge SO quickly between calls, battery life is never an issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerapeutaSC, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony XM5 Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great customer service, product, and easiness to purchase. The sound quality is top tier with its comfort over the ears and head, for multiple hours of listening. Battery life and charging is also great i haven’t charge them in nearly 3 weeks and i use them in my everyday life.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Berto05! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
The best ANC headphones. Period.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound quality is great, especially for Bluetooth headphones. Yes, you can get wired fancy headphones that provide better fidelity, but this is going to be amazing for most people. Battery life, same as the last generation does about a week of light use without recharging. It's great. The noise cancelling is TOP. OF. IT'S. CLASS. you will be blown away. Airplane, travel, humm of many voices, air conditioner, running water. Whatever it is, you flip on ANC and it doesn't exist anymore. Better than Airpods Max, better than your dad's Bose. Build quality is a sturdy plastic that keeps weight down, but doesn't feel cheap at all. Swivel and tilt on the cups and memory foam pads make for great comfort for most people as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomP, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
comfortable headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. They're comfy to wear, and the sound is amazing. I can't hear any background noise when I'm listening to music, and that's awesome. The battery lasts a long time, too. Overall, I really like them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marky, Excellent! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are an excellent product, they fit comfortably, they aren’t heavy what so ever. I just love them! They sound excellent and the noise canceling is really good. I got these over the apple ones and I don’t regret my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DissectedMisfit, great! We're delighted to hear that you like the sound, noise canceling, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! So comfortable and excellent noise canceling, great connectivity and amazing battery power, i use it for lectures and walking just amazing !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAY1128, Amazing! We're glad that you're enjoying the noise canceling, comfort, connectivity, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
BEST HEADPHONES ON THE MARKET!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I had ever used. Highly recommend if you're willing the spend the money. Battery Life is insane, Noise Cancelling feature is awesome, and overall its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjayP,
Excellent choice! We're happy to hear that you found the best headphones that perfectly matches your needs and expectations. It's nice to know that you are are having a great time with the long battery life, noise cancellation, comfortable fit, and overall performance of your WH1000XM5. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excellent headphones! I bought them specifically for my 18 hour flight and let me tell you - best decision I EVER made. I went from very cheap noise-canceling headphones to these and the difference is so noticeable. These headphones make it so I forget entirely that surrounding noises are taking place. The sound of audio is crisp, clear, and the base is booming - something I really appreciate. You can tinker with audio setting in the headset app if needed. Overall this headphone is the best set I've ever had and the white color is so sleek and stylish. And battery life goes for at least 2 days for my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .H DezRae, We truly appreciate you taking the time to share this wonderful review! We're glad you like the top-notch noise canceling, crisp and clear audio, punchy bass, long battery life, sleek and stylish design, and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between the Sony and Apple headphones. I am an Apple girly through and through, but I went with Sony and haven’t regretted it at all! These headphones are great! They sound amazing and the functionality of them is so convenient. All the gestures you have to increase or decrease volume, skip or go back it’s so convenient. You can also toggle between music if you’re trying to hear someone or something. By placing your hand on your right ear music decreases for you. The battery life is unmatched and the charge time is the fastest I’ve encountered. All in all see for yourself, it’s a great buy and you get your money’s worth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GraceG, We're delighted to hear that you are enjoying the features of you new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sound good. Noise cancelling is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachE!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their lightweight design and excellent noise cancellation have enhanced your listening experience!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Noise Cancellation = SONY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Cancellation. The audio quality out of the box may not be to everyone's liking, but once you fiddle with the EQ, the sound gets much better. I have used it in public transport and the noise cancellation has no issues. The connection to two devices also makes this headphone very useful. The microphone quality is also very good. People have said I sounded more natural and clear than my Airpods pro. There are better sounding headphones, but if you prioritize noise cancellation, then go for this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaikatD,
That is fantastic, in-depth feedback! We are thrilled to hear that you are enjoying the excellent noise cancellation and find the simultaneous connection to two devices very useful. We appreciate you confirming the very good microphone quality that offers clearer and more natural sound than your previous setup, and we're glad you were able to customize the audio to your liking using the built-in EQ feature.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Sony WF 1000XM5 aka XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive always kind-of been a fan of Sony and have had there headphones and earbuds for over 30 years. These Sony XM5s are just great and aound so good. I should add that im a True wireless earbud and headphone junkie, I have around 10 pairs from Sennheiser to Sony Samsung, from higher to a few cheaper ones. The Sony XM5 are a great quality pair and i like how comfortable they are. The sound is exceptional for a wireless headphone. Im taking advantage of the LDAC streaming hi-res via Qobuz, I do have and use Spotify as well but Spotify does not have any hi-res music. There are so many options in the App to customize these to however you could possibly want them to behave and adust sound quality to your liking. My only dislikes with these is there could be a bit bigger earwell for us bigger ear people , there is however so soft memory foam in there for the ear to rest on. I have no issues wearing these for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, We appreciate you being a long time Sony fan. We're also glad that you are enjoying the sound, quality, comfort, and features. We'll take note of your feedback having a bit bigger earwell. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Premium sound and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver excellent sound quality with deep bass and clear audio. They’re comfortable enough for long listening sessions, and the noise cancellation works extremely well, especially in busy environments. They feel premium, perform reliably, and are great for both everyday use and travel. Definitely worth it if you want high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebW,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are providing you with excellent sound quality, comfort, and effective noise cancellation. It’s rewarding to know they enhance your everyday listening and travel experiences with their premium feel and reliable performance.
Best regards,
-Fred
- Pros mentioned:Comfort
Such great headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how comfortable these headphones are. The noise-canceling feature is great! I was hesitant at first because sometimes the noise-canceling feature hurts my head, but this one does not. The headphones are also really sleek and
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamT,
Thank you for the fantastic review!
It's great to hear you're enjoying the WH-1000XM5 headphones' comfort and style. Our design, with the soft-fit leather and seamless swivel, was created with your long-term listening comfort in mind. We're especially proud of the new noise-canceling technology, so it's wonderful to know it's working so well for you without any discomfort.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Weight
Light weight and great battery for noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not heavy and is one of the lighter headset i have had before and even when light it still stays on your head when using the headphones and battle is nice even using noise cancelation and i only have to charge them every two days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosmic, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin