Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Noise Canceling Heaven!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever used. I've had them for almost a year now and they're still holding up better than ever. These headphones are user friendly, super comfortable and worth every penny. The sound quality is beyond incredible and the noise cancellation as well as the transparency mode are both amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndiJo Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort with long battery life. Excellent noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Amazing! We're thrilled to hear that you like the sound, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Solid buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid headphones that are lightweight. Bass can be a bit distorted at the highest volume
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your honest feedback, Fnr32!
We’re glad to hear you’re enjoying the lightweight design and solid build of the WH-1000XM5. Since these are tuned for high-fidelity clarity, pushing the volume to the max can sometimes tax the drivers. To help with that distortion, you might try using the Manual EQ settings in the Sony | Headphones Connect app to slightly lower the lower-frequency sliders when listening at peak volumes.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
great investment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these - such a guy buy for the last model - excellent sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralphdallas,
We are delighted to hear that you are loving your new headphones and finding them to be such a fantastic upgrade over the previous generation. It is wonderful that the audio performance is standing out to you, especially since we’ve engineered these with eight microphones and two processors to deliver our most advanced noise cancellation and clearest sound quality yet.
Thank you for your continued support and for making Sony your choice for premium audio!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
XM5 vs MAX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really debating between getting the XM5 and the AirPod maxes. My wife currently has the Max and it is a good headphones but I can definitely say without a doubt the XM5 are the better option sound quality wise noise, cancellation, wise and overall lightness, it won’t bother you for extensive sessions on your head like the AirPod max will
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cody23, This is great! We're glad that you like the sound, noise cancelation, and light-weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
- Pros mentioned:Sound quality
Love These Headphones But Quirks Prevent 5/5 Stars
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, they do exactly what I wanted; block out ~90% of the noise around me with a single button. I wear these primarily while I'm at work, which is a large warehouse with lots and lots of noise, and these have no problem blocking it all out. This is where some of the quirks begin however. The first quirk is the microphones in the earcups; they are very sensitive to loud, high-pitched sound, like a piece of tape being ripped from its roll for example. These high-pitch sounds have a tendency to cut through the noise-cancelling and cause some sound tearing in the headphones when that happens. Unfortunately, I often use tape at work, so every time I do, I have to rotate my head away from the tape as I'm pulling it to prevent hearing a loud sound tear while my headphones are on. I'm sure that this is just a quirk and not something that most people will experience, but it's worth pointing out. The other major quirk I have experienced is the material the ear cups are made from. It's a kind of rubbery-leather material that, quite frankly, I don't like. I find that even light physical activity causes the area around the ears to moisten up and run hot when I'm wearing these because of that material. A kind of cloth material would have been a better choice in my opinion, but I'm sure Sony had a reason to chose what they did use. Additionally, because this material has no grip to it, I find that my glasses routinely slide down my face because the headset press-fits to your head, which causes the glasses to be pushed forward because there's nothing for them to grab onto and stay in place. Again, likely something that most people will not experience, but it definitely is something to know about. Overall however, these are the best headphones I have ever owned, and I have owned many over the years. If you're on the fence about buying them, just do it. Worst comes to worst, you return them, but I bet you won't!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Thank you for the feedback on your experience with your new WH-1000XM5. While we're glad you like the excellent noise cancellation feature, we regret to hear about the high-pitch noise issue and the earcup materials of these headset.
To isolate the issue, make sure that the firmware is up to date and please perform a factory reset.
Factory reset steps for WH1000XM5:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Incredible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones? No. Heaven? Yes. Really, these things are magnificent. Connecting them were effortless. Sound quality is impeccable, I really enjoy the touch setting on the headphones to turn the volume up/down, skip, outside noise. I really enjoy these headphones. They are easy to clean. Above everything, they have an extremely great battery life and charge time. I would but over and over and over again. If you're on the fence, these are the ones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbigail, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Connections to multiple devices comes up short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and sound quality is great. The convenience of auto play / pause when taking headphones off and on is a positive. Connecting to multiple devices is confusing, I have it connected to my Fold 5, ipad, and computer. Switching between devices can freeze the app. Need to turn the headphones off and on manually to get them to reconnect. Bose can connect to multiple devices at the same time much easier. I was hoping that the positives of the Bose and these Sony's would be combined in these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEGS, thanks for sharing your experience with us. We're glad that you like the sound quality, comfort, and features. We're sorry if connecting to multiple devices is confusing. We recommend checking the Help Guide for more details on how to use Multipoint. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved it. The sound quality, noise cancellation and comfortability are mind blowing. I also have Sennheiser Momentum 4 and Bose Quite Comfort Ultra. among them I prefer the Sony one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soumik, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Great for working from home.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these and they are exceptional. I work from home and use them for MS Teams calls and the microphone array cannot be beat. I come through clear. Music is incredible with a typical bass forward response of most popular consumer models. However, this also helps with calls as voices are warm and not tinny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi digitalnofx, Thank you for purchasing your 2nd pair! We're glad you're enjoying the mic clarity and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid pair of headphones IF they are on sale.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, the sound quality is excellent and the noise canceling is astounding. Those are things that the reviews of these headphones do get pretty right in my opinion. The sound needs a bit of balancing before they are perfect but it's pretty good out of the box. The travel case is super nice and the software side, so far, has not had any issues. I will say the full $400 is a tad much but if you can get it for $300 or lower, especially now that the XM6's are out, I would say these are a good buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. CodyW,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort, Sound quality, Weight
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
Best Noise Canceling Headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these headphones for about 1.5 years now, bought it back in Nov 2024. They still work great to this day. It travels with me all the time and sometimes I'm not listening to anything I just wear it to cancel the noise out if I'm trying to sleep or rest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackyP,
It is rewarding to hear that your WH-1000XM5 headphones are still working great after a year and a half of constant travel! We designed them to be a durable, reliable companion for life on the go, and we love knowing that the industry-leading noise canceling gives you a peaceful, quiet escape to rest and recharge wherever you are.
Thank you for making Sony a part of your daily journeys and for sharing your wonderful experience!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
**********************BUY IT**********************
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound quality, lightweight and dead silent. I was doing dishes and running the vacuum cleaner at the same time and the M5 blocked all the noise. I use these headphones while I am working or meditating. Peace and perfection are the only two words I can use to describe this product. My M4 lasted 4 years before the plastic broke. Over time my M4's developed small stress fractures that eventually gave away. I was naturally upset at first, but it allowed me to purchase and experience the new M5's. A blessing in disguise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Budakai,
Thank you for that wondeful feedback. We're glad to hear you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really good and have some good features as well. I see why people rave about them so much. Battery life lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kiki,
Thank you for choosing Sony!
We're immensely pleased to hear you're loving the sound quality and features of your WH-1000XM5 headphones, especially that impressive long battery life! It's rewarding to know our product has contributed to your enjoyment. Keep enjoying your amazing sound!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
First Expensive Headphones I've Purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent more than like $100 on headphones before because I was scared it was either a waste of money or I just didn't have the money for good headphones at the time. I took a chance with ghese and i love yhem! Sound is amazing, the noise cancelation is top notch, and the comfort is unparalleled (I actually have earn these for like 12 hours straight no issue). I highly recommend these a month into owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YNGMIKEYJ,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Great headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light weight, easy to travel with and packable when in its case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ToniF!
Thank you for reaching out and sharing your thoughts on the WH-1000XM5 headphones.
We are immensely pleased to hear that you find them so comfortable, lightweight and perfect for travel with the included case!
We appreciate your decision to go with Sony!
Best regards,
Estefany