Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
air max killers
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Truly incredible headphones love the noise cancelling, compared to the xm4 this is more of a speaker approach as the inwards fold outwards I personally like that more and it feels lighter around the head probably to compete even more against the air maxes this is a dream headset however still awaiting to get gps service on this in case i lose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.
You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Comfort, Sound quality
Always great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! My son loves this. Foam is very soft, sony’s sound is always great. Double tap functions so you can hear who you talking to or around you. Sometimes Its not always what is in and buy that name,… but you just have to trust the best brands ever existed since day 1. And sony is always been on top of the bestest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pakaks,, Amazing! We're glad that your son loves his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Pretty nice while they last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So these are ok. While they last. Bass is alright but if you like heavy bass look elsewhere. Noise canceling is nice. Comfortable. BUT. I’ve owned these about 17 months now. With about 30 days total use. And they just snapped on me mid flight. Wonderful. From other reviews I’ve seen. This seems like a common issue. I won’t be using Sony again for headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LewisR,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM5 Noise Canceling headphones comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Comfort, Sound quality
5/5 best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class for comfort, sound, design and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RolC, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent sound quality, design, and top-notch noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Worth it...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this price you'd expect to get a certain level of sound quality and these Sony's deliver. Battery life comfort user friendly in every aspect. Best of all is the sound. The detail is incredible no booming bass or mind numbing highs. Crisp detailed sound best describes these things. Give them a listen you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckB, we're glad you are enjoying our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Satisfied customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, great bass. The mids are very crisp. Definitely the best headphones I have owned. I also have a pair of the Bose 700's and these are much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW,
We are thrilled to hear that the WH-1000XM5 has earned the title of the best headphones you have ever owned!
It is wonderful that you are enjoying the specific nuances of the sound signature, from the deep, impactful bass to the crisp clarity of the mids. Our engineers put extensive work into the Integrated Processor V1 and the specially designed 30mm driver unit to ensure every layer of your music is rendered with precision. Hearing that they stand out as a preferred choice for you, even when compared to other premium models on the market, is a testament to the industry-leading noise cancellation and audio fidelity we strive to achieve.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Superior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the very best headphones on the market today!!! Would use 24/7 if I could!! Superior noise cancellation and sound quality!! Battery life is beyond any competitor!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DansMom, we're happy to know that you like the sound quality, noise canceling feature and battery of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Great for Travel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They feel fragile, but do sound great. For long flights, the lightness of these headphones is great. While not as impressive as Sony's flagship earbuds, these headphones are still a good product. Highly recommend for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaydenM,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my son for Christmas. The headphones work great and he said the noise canceling is awesome! The zipper on the case broke right away…it’s almost as if the zipper was put on the inside. Hoping to reach out and get a new case for them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user923539!
We’re so glad to hear your son is enjoying the awesome noise canceling and performance of his WH-1000XM5 headphones! However, we are very sorry to hear about the issue with the carrying case zipper. That certainly isn't the experience we want for you or your son, especially with a new Christmas gift.
We would love to help get this resolved. Please reach out to our support team at socialsupport@am.sony.com with your contact information so we can assist you with this problem.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Great headphones! Solid noise cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I’ve had them for a few years. Crying children on planes melt away and allow me to chill with my tunes. The sound quality is great and the battery goes forever. Software links easily to iPhones and you can connect to Bluetooth on airplanes too or use the cord that comes with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DPSCAT, Amazing! We're truly delighted to hear that we've matched your expectations with your Sony WH-1000XM5 Headphones. Your satisfaction with the incredible audio, excellent noise cancellation, and great battery life of your headphones are greatly appreciated. We hope you continue to enjoy the Sony WH-1000XM5 Headphones. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ever! Sound quality is out of this world. I have had many other brands of over the ear headphones and these are by far my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ParkerT!
We are absolutely thrilled to hear that the WH-1000XM5 headphones are your favorite by far! It is wonderful to know that the sound quality is out of this world for you, especially coming from someone who has experienced many other brands. We take great pride in our industry-leading noise canceling and audio engineering, so hearing that they’ve earned a top spot in your collection truly makes our day.
Thank you for choosing Sony and welcome to the family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Worth the leap of faith
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life
Overall Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no issues so far. Great battery life. App is super accessible and easy to use and install. Having a control center is awesome for adjusting volume and switching songs. The color is gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TripleD,
It is truly wonderful to know you are enjoying your Sony WH-1000XM5 headphones and have had no issues! We are delighted that you find the battery life excellent, the app accessible, and the on-headphone controls so convenient for managing your music.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Sony Xm5 Reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of overeat headphones exceeded expectations. The battery life is fantastic, which also has fast charging speeds. The sound cancellation has taken a major jump from the previous generation. The headphones also come with the option to download an app which takes the enjoyment of the headphones to another level. Overall, worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanR, we're glad you are enjoying your new headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Clarity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a nice pair of over the ear headphones when these caught my eye. I think apart from the sound quality, the design is a nice form and not too bulky. As soon as I put them on the first time, the first thing was the bass response. Overall sound is tight, punchy and articulate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eybosspls, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy your music! Vincent
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and ANC. Fits comfortably. Bluetooth range is very far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise cancelling, light-weight, comfortable and plush pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
There really good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, the price is a bit hard to get behind but they are the best pair of headphones that I have wver owned. Great noise cancelation, the ambient noise is wonderful and they feel amazing to wear for long periods due to the vegan leather. I would highly recvomwnd execpt for thr fact that they have oittle to no sweat/water resistance so do be careful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerpySlurpy602,
Thank you for the 5-star rating and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Not sure it's worth the upgrade, but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of the Sony WH-1000 headphones. I bought the XM4 and really like them, so took the plunge for the upgrade. I'm not sure I see a big difference in the new one, but it still sounds great. Maybe a little lighter than the XM4. If you like top-notch headphones, these will definitelu fit the bill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grabes,
Thank you for the purchase and 5-star rating! The main features of the WH1000XM5 are
Industry-leading noise canceling, crystal clear hands-free calling; up to 30 Hours of playback with ANC on; Ultra-comfortable, Lightweight design with soft fit leather; multipoint Connection, redesigned collapsible case. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David