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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6311 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 6,311 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    These headphones preform well and sound great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones preform well and sound great. I find the headband orientation to the speakers a little awkward on the head when the speakers are ideally situated on the ears. Not a big deal, but I do notice every time I wear them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonF,

      We are delighted to hear that the Sony WH-1000XM5 headphones perform well and offer exceptional audio reproduction!

      We appreciate your specific feedback regarding the fit and the interaction between the headband and the earcup placement. Our goal with the WH-1000XM5 design was to achieve a lightweight, comfortable, and seamless feel for long listening sessions, and we take all observations on comfort and fit seriously.

      Thank you for choosing Sony for your premium listening experience.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for flights

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great battery life. The noise cancelling capabilities are great and the gestures to temporarily halt noise cancelling are very useful when you want to hear things around you. Great for flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulH Awesome! We're glad that you like the sound, battery life, noise canceling function, and features. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Set of Headphones (Lightweight)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony M5 headphones are a fantastic choice for anyone looking for a high-quality listening experience. One of the standout features of these headphones is the adaptive noise canceling technology, which is truly amazing. With this technology, the headphones are able to analyze the sounds around you and adjust the level of noise canceling accordingly, ensuring that you always get the best sound quality possible. Another feature that really impressed me with the Sony M5 headphones is the Bluetooth connectivity. The blue connection is consistent and does not intermit, which is essential for an uninterrupted listening experience. Whether you're listening to music, watching a movie, or taking a call, you can trust that the connection will stay strong and reliable. Overall, I highly recommend the Sony M5 headphones for anyone who wants a top-of-the-line listening experience. The adaptive noise canceling technology is truly impressive, and the consistent Bluetooth connectivity ensures that you can enjoy your music or other media without any interruptions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RJMC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s comfortable, good noise cancel sounds good overall just a good headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshuaD,

      It's truly wonderful to know you're enjoying the WH-1000XM5 headphones. Their comfort, effective noise cancellation, and overall sound quality are key features we strive to perfect. It's most rewarding to hear they're enhancing your listening experience. Thank you for choosing Sony! We hope you continue to enjoy your headphones for a long time.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my headphones. I used them when I was a dog bather to drown out the dryers and enjoy my music while I worked. They always did an excellent job. I never had any issue with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobynP,


      That is such a unique and great use case! We are delighted to hear that you absolutely love your WH-1000XM5 headphones and that they did an excellent job helping you drown out the noise of the dryers while you worked as a dog bather!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about them, good sound quality, fits well in the ears, good connection with my cell phone, I really like everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AvelinoC,
      We’re so glad you’re loving the WH1000XM5 headphones! Great sound, a comfy fit, and an easy phone connection make them a fantastic choice. Thank you for trusting Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound , awesome noise cancellation!! Great battery last long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tito,

      Thank you for choosing Sony!

      We’re delighted to hear that you are enjoying the exceptional sound quality, industry-leading noise cancellation, and impressive battery life of the WH-1000XM5. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great ANC and sound, yet expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: great ANC and excellent sound Cons: expensive and no IP rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TyQN, Amazing! We're glad that you like the noise canceling function and sound quality. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid headphones with great audio and decent sound cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, John!

      We’re thrilled to hear you’re enjoying the great audio quality and noise canceling on your WH-1000XM5 headphones. It’s awesome to know they’re delivering the premium sound experience we strive for.

      Enjoy the music and thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Mic and Noice cancellation for Zoom meetinga

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried WmX4 and Airpods Max pro before. Both were causing robotic sound while speaking in zoom meetings specially if I use bluetooth mouse and keyboard. WMX5 fixed that problem for me.Sonny’s noice cancellation works better than max, max was more comfortable than wmx4 but wmx5 is the best even after long hours usage. the only concern is that is not waterproof but let’s see.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RFengineer, Great! We're glad that you like the noise canceling function, call and sound quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear noise, nice base, and good quality. Tge price is kind a high but overall i like it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertD, thank you for the five-star rating! We're glad to hear you're enjoying the WH1000XM5 headphones and it's industry-leading noise cancellation feature. Thank you for choosing Sony! Best regards, -Jenn Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Supreme sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best sounding headphones and very lightweight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Naga,

      Thank you for choosing Sony!

      We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought these for me for Mother’s Day. My daughter and husband already owned a pair. I had beat solos but they would hurt my ears after being on for a little bit. This do not hurt they are very soft. I travel a lot and they work perfect on the plane with the noice cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelonTulip,

      That's awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the comfortable design and noise canceling of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve ever owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is on another level. I’m in a park, watching the leaves on the trees rustling in the wind… but i hear only the audio coming from my headphones. There is no need for very high audio volume, when you have the top of the line noise cancelling headphones. I use them everyday. Battery charges so fast and lasts all day and even the next.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephan, we're glad you are enjoying the noise canceling feature and the battery of our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, bass and noise cancelling. Would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tinacat,

      Thank you for choosing Sony!

      We’re delighted to learn that you’re enjoying the exceptional sound quality, robust bass, and top-tier noise cancellation of the WH-1000XM5. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation. Thank you!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch and easy to use. They are also comfortable. I guess the only knock I would have on these is that if you sweat a lot it can get nasty because the cushion is cloth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RandyW!

      We are absolutely thrilled to hear that your WH-1000XM5 headphones are top-notch, easy to use, and comfortable! It is awesome to know that you are enjoying the overall experience.

      We truly appreciate your feedback regarding the cushion material when sweating, and we will definitely pass that along to our design team.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones. Love the noise cancellation feature as well as when I’m listening to music the bass is just what I was looking for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsamm, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Tier Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Expensive, but very comfortable and well-made. This type of electronic equipment shouldn't need very many updates which is one of Sony's weaknesses. From my own experience, Sony tends to sell you great (expensive) products but instead of trying to keep them current with updates, they want to sell you a new version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Survey1, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones - Sound & Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using these for almost a month and so far they are GREAT. Noise cancelling is excellent! Very good sound quality with ipad Apple TV and Apple music on iPhone 15. Special Apple music spatial audio excellent separation. Sale price is extra bonus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EAN43, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy and great sound quality. I wish they could be adjusted to be a bit smaller but that’s just a preference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello mork, Fantastic! We're truly delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your WH-1000XM5 headphones! Your feedback regarding their design is greatly appreciated. Thank you for choosing Sony! - Romeo Sony_US