Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You don't just hear music with these babies, but you experience it in a whole new way. I threw them on, sat back, closed my eyes, listened to songs that I've heard hundreds of times, and noticed things in each one that I've never heard before! I even find myself listening to music that I would have never listened to before, just because it all should so amazing in these things. I've had decent pairs in the past, but it's mind-blowing how big of a difference a quality set of headphones makes. Then, I booted up my PC, and was able to hear both it and my phone at the same time. Let me tell you, games on these sound almost too good. A character talk behind me, and I almost turned around in real life thinking they were there. And the noise cancelling... My wife, daughter, and son we're all screaming at me, and I didn't hear them at all! Thank you Best Buy and Sony for saving my sanity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, amazing noise cancellation, and you're having an enjoyable listening and gaming experience with your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! And shipping was fast and convenient. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YobiH,
Thank you for choosing Sony!
We’re elated to hear that you’re enjoying the amazing sound quality of the WH-1000XM5 headphones and that the shipping experience was fast and convenient. Your recommendation means a lot to us, and we’re glad to have contributed to your positive experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Perfect birthday gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my fiancée and she loves them! Super comfy and most importantly blocks background noise very well. Headphone controls are a bonus, double tap and she can hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TasG, this is great to hear! We're glad that you fiancée loves her new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Super light
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super light weight, have good accurate sound and the noise cancellation is superior! I absolutely love these. All the crying babies on the airplane are no match for these :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demonite1, Thank you for this fantastic review of your WH-1000XM5. We're glad you love the exceptional comfort, amazing sound quality, and top-notch noise cancellation of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d say these sony headphones are the best noise canceling headphones out there. The sound and quality are great and the battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon Great! We're delighted to hear that you're enjoying the sound, battery life, and noise cancelation. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The besr headphone I ever used for the budget. Good sound quality and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoshanA, Awesome! We're thrilled to hear that you find your WH-1000XM5 to be the best headphones you've ever used within your budget. It's great to know that you appreciate the excellent sound quality and long battery life. Your feedback is invaluable to us, and we're glad that our product meets your expectations. Enjoy your listening experience, and thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
XM5
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Some of the best headphones in terms of quality I have ever had. Switching from AirPod pros to these (sick of in ear headphones) and they have blown them out the water by a mile. Go buy these immediately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeF, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Skip Sony - go for Bose
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase each time I hop on a Teams call. They were originally purchased to replace my older Bose headphones, which has a weak battery. But all I hear is the noise around me, and it won't sit well on my head. I had high expectations for the Sonys, but the noise cancellation feature is far from spectacular - especially at this price point. It's also a pain to connect with Bluetooth and takes more time to charge. Back to the Bose. I've learned my lesson. Never again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tigershep,
We sincerely apologize that the WH-1000XM5 headphones have not met your expectations, particularly regarding their fit and performance during Teams calls. The issue of hearing excessive noise during calls is common when conferencing apps force the headphones into a lower-quality Bluetooth mode (HFP); we recommend manually checking your PC's sound settings to ensure the "Headset (WH-1000XM5 Hands-Free)" profile is selected before joining a call. Regarding the fit, ensure you gently adjust the headband sliders so the earcups achieve a complete seal around your ears, as this is crucial for optimal noise cancellation performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great Headphones for Those Who Want to Escape
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Very comfortable to wear. Blocks out so much sound. Sound quality is amazing and I could listen for hours. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JessicaW,
Thank you for your purchase and it's nice to hear that you are satisfied with your purchase. You can now listen to your favorite music for long hours, thanks to the comfortable design, amazing sound quality, superb noise canceling capability and long battery hours of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever owned. Great sound quality and comes with an actual case for everything. Battery life is 30 hours which is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevonM, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know you are enjoying the top-notch sound quality, amazing battery life, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Review of Sony Noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a trip to Europe. They cut the engine noise on the 12 hour flights by about 80 percent. For an extra $100 I'm sure the next step up would cut more. But these are fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanC!
We are immensely pleased to hear your experience with the WH-1000XM5 headphones on your long flights.
Their noise cancelling is designed to reduce loud sounds like engine noise so you can travel in peace and listen comfortably to music, movies or podcasts.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great job Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Great headphones, great sound stage, background noise just melts away. Headband can get slightly uncomfortable over long periods of time. Battery life keeps me going through the work week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, We're glad that you like the sound quality, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
You need these
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two out your old lady's complaining with these noise blocking headphones , amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
Thanks for sharing your feedback with us! It brings us great joy to hear that your new WH-1000XM5 are making such a difference at home. We’re glad we could help bring a little peace and quiet to your space while providing the high quality sound you were looking for!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that cancel noise really well. Perfect for sleeping because of their light weight. Sad when I use the headphones the headstrap doesn't go any tighter or shorter as I have a skinny shaped head and am 6ft tall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoryH, Thank you for the positive review! We're glad you're enjoying the excellent noise cancellation and lightweight design of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We value your input about the lack of further adjustments on the headband and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Lifetime Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for three years, had to replace them but I replaced them for the same ones for a reason
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CHRISTOPHERU,
Thank you for your incredible loyalty! We are absolutely thrilled to hear that after three years, you chose the exact same model to replace your headphones, there is no higher compliment for us than that.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones, but takes a while to learn all the features entirely. I don't like how to melody is separated from the base on each ear cusp. The ear cusps can get very hot and a little itchy if wearing for 4 hours or more. Battery life is great Fantastic bluetooth and noise cancelation though. The look of these headphones are very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaP, Thank you for the 4-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Really good sound but flimsy and expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of reviews suggesting these headphones are lacking in durability. I agree with this. I had to get a replacement in the 1st year because one of the speakers were damaged. I had exclusively used the headphones at my office job without ever dropping them or transporting them. The replacement pair I got with the warranty about a month ago are still working normally. When they work, they sound great, though I do find the construction rather flimsy for the price point. I also own Bose QC45 and I find them to be much sturdier with similar sound quality. I will say the noise cancelling on the Sony headphones is significantly better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekE, We're glad that you like the audio quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones for everyday use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with a nice app for easy control. The noise canceling is one of the best noise canceling out there! And comfortable Headphones with clarity in sound and that cover and listen feature is bomb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GandhiV, great! We're glad you like the noise canceling feature, comfort and sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far THE best headphones ive owned. Great sound, both ambience and noise cancelling ans the NC effect is spot on. Super confortable to use during my workouts. They dont slide and the collr is beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anarellano, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin