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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6316 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 6,316 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good I love it the sound is very good and if your a person that loves bass in songs you can adjust it with the app with many different presets

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosefinaC, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly Recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. Highly recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KasmeraD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound incredible, recommended, I loved the color and they are very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great quality Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones!!! The noise canceling on these is awesome and they also look very aesthetic. I can go weeks without having to recharge these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaS, Awesome! We're thrilled to hear that you are enjoying the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Incredible headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for the gym and traveling most comfy head phones ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamK,

      We are thrilled to hear that your WH-1000XM5 headphones are providing the comfort you need for both the gym and your travels! It’s great to know they are serving you well in such a variety of environments.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bomb headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maya,

      You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MX5 great for work, school, not the gym

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such amazing headphones and I’m writing this review after a year with them and they’re still good. Great sound and I love the noise cancellation feature. However, I don’t recommend these if you’re running because they do tilt depending on your posture and personal speed as you jog/run but overall great to listen to music sitting down, studying, or just to play Roblox with but I don’t use the mic feature as I have my own mic but I use them to hear the in-game sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pearl, We're thrilled to hear that you are enjoying the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony is the GOAT

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these , great noise cancelling, insane battery life. And love the software that you can download on your phone for hearing protection etc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tpatt, We are glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for my daughter thay has down syndrome and don't like load noises. Sound very clear and loud

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this incredibly review, FernandoP!

      We are so pleased to hear that the WH-1000XM5 headphones are providing such a positive and meaningful benefit for your daughter. It is truly rewarding to know that our industry-leading noise-canceling technology is helping to create a quieter, more comfortable world for her by mitigating the loud noises she finds challenging.

      Thank you for choosing Sony to be a part of her daily life.

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones. No noisecgets throughbthese things.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCfromtheLBC!
      Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Good options if you lookind for everyday headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift for my nephew. I like the quality of the materials, it is proof of damage if you bend it. Nice sound. Far better than Sony - WH1000XM4. The weight is very light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmytro, Excellent! We're also glad that you like the quality of this headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Sony XM4s, Boses, etc. Bose has released a competive model. It costs $100 more and have been able to compare in store it depends on concern with sound or noice cancellation. Best buy had this model and sell for $299 and even looked for a price without me asking. The manager, Keith, is really a super person. He told mechechas been at Best Buy for 17 years. I haveckbown him for 12 years, since day I moved back to Gainesville Store. I check online, but purchased most of items at this store I was cocerned with both. My opinion this model is better than the new Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great buy, DarrelS! We're pleased to hear that you are satisfied with your purchase. We also appreciate you taking the time sharing us your wonderful shopping experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfort, connect to multiple devices, and great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good, you don't hear noise around you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HerbertV,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM5 headphones effectively block out surrounding noise, allowing you to enjoy your audio in peace. It’s rewarding to know our technology is making a positive difference in your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise cancelling headphones review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I made, it really cancel all the outside noise , and is so comfortable that I can sleep with them on .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, MatiasC! Thanks for purchasing our WH-1000XM5 and we are happy that you are satisfied with your purchase and performance of these headphones. Glad to know you appreciate the excellent noise cancellation and exceptional comfort these headphones deliver. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Bluetooth headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Best sound quality on the market for Bluetooth headphones!! Highly recommend also out of the box never charged it and it’s lasted 10 hours!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbae, Awesome! We're thrilled to hear that you like the audio quality. We appreciate your recommendation and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones for my daughter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice color and it has a good sound quality, excellent price and quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AdelaR,

      Thank you for choosing Sony!

      We’re elated to hear that you appreciate both the color and sound quality of the WH1000XM5 headphones. It’s wonderful to know that the combination of design and performance resonates with you, especially alongside the value they offer. Your feedback encourages us to keep delivering products that blend style and excellence seamlessly.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Drummers get the XM4, audiophiles get the XM5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a drummer I've owned the XM3, XM4 and just bought the XM5. I had great hopes for these headphones but sadly they will be going back. While no noise cancelling headphones are perfect for drumming, the XM4s do an amazing job attenuating the overall level without introducing unwanted artifacts. The XM4s were only slightly better than the XM3s for drumming. So drummers will be really happy with either the 3 or 4. Unfortunately, the XM5 does not reduce the overall level as much and it introduces an annoying sibilance when playing the hi hats. I was hoping this was just a software issue but it's probably because of the extra mics, so I will keep my XM4 for another year. As for everyone else, these headphones sound amazing for listening to music! If you are are on the fence about buying expensive noise canceling headphones, you will not be disappointed! They represent an marked improvement in sound clarity over the previous models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Byto, Great! Thank you for sharing your feedback on the Sony WH-1000XM5. We're glad you like the amazing sound quality and industry-leading noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones great sounds you will even get robbed and wont hear it coming thays how good they are

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielF,

      You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best over the ear noise cancellation for air trave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more comfortable than my WH-XM1003. I have used these on several flights and they greatly reduce the notice from the plane and the sound is excellent. I don't find that the new non-foldable headphones are issues when packing in my carry on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Freeka, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US