Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality after some adjustments in the application. I use it mostly for watching movies on a Sony TV. My only complaint is that Dolby Atmos is not supported.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belougaman, Fantastic! We're very happy to hear you appreciate the excellent sound quality and EQ adjustment options of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Best Set Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these for the noise cancelling and quality alone. But i never knew how comfortable a pair of headphones could be. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcmr, Great! We're delighted to hear that you like the noise canceling and quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great investment in comfort and safety
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around happy with these headphones. I often work driving loud trucks and heavy equipment. While I need to hear alarms, horns or changes in the sound of the machinery the dull roar can become incredibly exhausting. However with these headphones I can adjust how much of the ambient noise I hear so I do not interfere with the safe operation of said equipment. I am also very pleased with the call quality and I am told that I sound much clearer when on the headphones whether or not I'm operating equipment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quentin,
We appreciate the 5-star rating and we're glad you like the comfort, call quality and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Awesome headsets
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Close to Perfection! Great sounding industry leading ANC headphones with crisp microphone quality while taking calls!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abhishek, We are glad that you like the mic quality and the noise canceling feature of your new Sony WH1000XM5 wireless headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
The best !❤️
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds very good. I loved it. I also loved the color because it is black but matte.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnicetoA, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound Quality great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to connect, the color is accurate to the picture, and good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Claudia, Great! We're happy to hear that you like the ease of connection and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone. Blows any other pair I've had out of the water
I would recommend this to a friendBrand response from SonyListens
Posted .HI MattW,
That's fantastic to hear! We are delighted that the WH-1000XM5 headphones have exceeded your expectations and are blowing the competition out of the water for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent sound, really cool features that give you an experience. Noise control is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandriaK, That's great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Very high quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still learning it, but it is amazing quality with the latest technology. I love it. The only thing is at this high price point, you can't get them sweaty. That is the only thing I dislike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solji, We're glad that you are enjoying your new headphones. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation compared to the xm5 was significantly better and I do enjoy the settings on their app better than the xm5. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allie, Awesome! We're glad that you are enjoying the ease of using the touch controls, sound quality, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far. Can't compare to any others. No need too these are all you need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Noise cancelling works great and sounds amazing! Really happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomasM, This is great! We're happy to hear that you are enjoying the sound and noise canceling function. Thank you for choosing Sony. Erin
Get them
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best headphones you can get, has a lot of quality of life features with the exception of muting yourself directly from the headset, but it is easily ignored considering hiw great it is in every other regard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, FernandoTr,
Thanks for the great review and the 5 stars rating! We are glad to hear that you are enjoying your Sony Headphones! We definitely take feedback in consideration, as every comment matter to us for further development, so thanks for the review. This model comes with an ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.
Thanks for choosing Sony, have a great day!
-DiegoV
Great Headphones, Okay App & A Little Frustration
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is okay and the headphones are nice, not perfect but they are nice. The app can be a lot to deal with and apart from just pressing buttons and getting a feel of it, it is not really intuitive. That being said there are some very kool features with it. As for the headphones, I wish there was more than 3 levels of noise cancellation and I wish the cancellation was on a higher level. Comparing them to the Bose, I'd say the headphones themselves work well and there are more options with the app but the noise cancelation is not as good. These are still great headphones with many features and are worth the price but I would have been happier if they costed around $325 vs $400. There are also paid app features that I have not used yet and that is frustrating because of the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dbestskills, we're glad that you like the headphones and use of apps. We're sorry if the app isn't intuitive. But we hope that you'll give it more time to familiarize and get used to using he Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
May we also contact you with regards to the features you haven't used yet? Please email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Pricey investment with a short lifespan!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of use here we are, broken headphones! These are primarily used by a hearing-impaired adult for TV viewing, and initially, they changed the way TV was enjoyed by him. He could hear the program with having to blast his wife with the sound bar volume. These headphone have superb sound quality. The operation might be easy for a younger person but is a little difficult for the older generation (small buttons and having to use an app). However, they seemed like the perfect solution. Until now! These headphones spend their time resting on a table next to the user's chair when not in use. Despite such gentle handling, a significant flaw emerged: the headphones broke at the hinge. This appears to be a widespread issue, as my online research revealed. I'll admit, I haven't reached out to Sony yet, but reading other users post, suggest that seeking a replacement may prove fruitless. Considering the price tag of these headphones, encountering such a fundamental flaw is deeply disappointing. With that said, while the Sony WH-100xm5 headphones offer exceptional performance, their fragility casts a shadow over their overall value proposition. Should you choose to invest in them, be prepared for potential durability issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pokes1972, we are sorry to hear that the headphones broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Good quality, overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, good noise cancellation, good sound, nothing exceptional I don’t notice any sound quality difference compared to my AKG earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josebeltran, We're happy to hear you're enjoying the noise canceling function, sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good feel and sound but sometimes can cause headaches.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanishkaK, it's great to hear that you appreciate the feel and sound quality. However, I'm sorry to hear that they sometimes cause headaches. Please make sure that the headphones are not too tight. Sometimes, adjusting the headband or the position of the ear cups can make a significant difference. If you are using the headphones for extended periods, try taking short breaks to give your ears and head some rest.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11/10 would recommend. These are the best headphones I’ve ever owned. The packaging is SLEEK. Super easy to charge. And SO comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The BEST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I really recommend purchasing the Sony m5 headphones from Best Buy they are literally the BEST
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NajdA, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. The noise canceling is really great. Easy to stop music just with a tap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockwall30, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin