Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister loves the sound quality and the noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lazerwolf, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Better than the AirPods Max
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out for right now. Better than AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonK, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my partner this past summer. She loves them and always appreciates how good they work. Might get me some before the sale ends!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dudeman, We're so delighted to hear that you partner is enjoying the excellent noise cancellation and sound quality of these headphones. You deserve a pair of XM5s for that. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Quality is amazing and you won’t regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality , perfect for gym , fly or ignore people lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karim, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones and they sound great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAfromPA1234, Awesome! We're glad that you re enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of complicated to figure out the settings but really nice quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lily,
Thank you for the review! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. We recommend visiting our Sony support website where you can find the help guide of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound quality, garbage product - run away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase the Sony wh-1000xm5 headphones due to its extremely high ratings and rave reviews from tech websites. I paid $450 for them, and 14 months later, the hinge broke, and they are now useless. Evidently, this is - and has been - a major manufacturing defect on not just these but the previous model. They are comfortable, sound quality is excellent, but I am positively livid due to having been totally ripped off, and will never again purchase a Sony product. This is inexcusable. (BTW, it's virtually impossible to repair the hinge - I tried three times, three different ways, to no avail).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CMBeck, We sincerely apologize for the inconvenience you've experienced with the hinge breaking after just 14 months of use. This is definitely not the quality or durability we aim to deliver to our customers. Please allow us to help you and investigate this issue further. We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Weight
Aesthetically pleasing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light but not sweat resistant aesthetically pleasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdelaJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Pricey But Very Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. They are a little pricey but not as high as the Apple product I was considering.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevieG, We're pleased thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
mid sound quality good in everything else
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good app + noise cancellation but lacking in sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, JimmyD.
We are pleased to hear that you are finding value in the WH-1000XM5 headphones' excellent Noise Cancellation and the functionality of the associated app. We put a lot of focus on creating a world-class listening environment, so it is great to know those features are working well for you.
We are sorry, however, to hear that the sound quality is not completely meeting your expectations. We're committed to providing a premium audio experience, and we would like to ensure you are getting the best performance possible.
Have you tried using the Equalizer feature within the Sony Headphones Connect app? Adjusting the EQ settings can often significantly tailor the sound profile to your specific preferences, offering clearer highs, deeper bass, or a more balanced mix.
We value this feedback and hope a small adjustment helps you unlock the full audio potential of your WH-1000XM5 headphones.
Thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best noise canceling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love!! Wanted these for the plane to block all the noise (especially, the engine noise) and WOW! Beyond what I expected. I was actually able to hear my music
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Steph! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
best out there
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great!!!!!!!!!!!!!!!!!!!! better to many brands,like beats by dre,etc... sound is great,noise cancelling ufffffff out of this world,battery life is like if they had some kind of solar charged battery cause they last forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseT, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its comfortable headset and can be used at gym. I liked it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mohanprabu, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Cant complain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good, turns off after a little while if you are wearing a knitted hat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexG, Great! We're glad that you like the sound quality. We'll also take note of your feedback when using these with knitted hat. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
SONY HEADSET
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing, our first one fell in a bucket of mop water and stopped working, we were devastated and bought annother pair just because we loved them so much! Definitely recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adkins85, Fantastic! We're extremely pleased to hear about your satisfaction with the amazing performance of these headphones. Thank you so much for the love and for recommending our WH-1000XM5! - Romeo
- Pros mentioned:Sound quality
Sit down Bose. Sony is King of sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb noise cancelling and features. Puts out excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyBoi, Amazing! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Recommended!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5/5 my gf loved it, would recommend for graduation gift 4.5/5 i took 0.5 off since it was a bit pricey for a student to buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JaeLee,
Thanks for the review! We are truly heartened to hear that you have gifted the WH1000XM5 to someone so close to you! With their sleek and modern design, amazing sound quality and Noise Cancelling feature we are completely sure she will only get to love the headphones even more as the time goes by. You really nailed it with the gift, JaeLee!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected!! Crisp sound, excellent noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranP, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. Very comfortable and noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmp53, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl