Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
I would buy them again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have these and prefer them to my wife's Bose. Both are excellent but I prefer the way these fold up into a thinner case. They are easier to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulS, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! The noise cancellation feature is spot on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pencil, Awesome! We're glad that you like the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great …………………..,,,,,,,,,,,,,,,,,,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sounds, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most incredibly awesome noise canceling headphones at the suggestion of the very knowledgeable staff!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmbearcub, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best Ones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy them for my Son, He is so happy with them, love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User335283, thank you so much for the 5-star review! We're honored to hear that your son is loving his new Sony - WH1000XM5 headphones. With their industry-leading noise cancellation, rich and balanced sound, and ultra-comfortable design, they're perfect for diving into music, studying, or just relaxing in peace. It means a lot to us that you chose Sony for such a special gift, thank you for sharing this great moment with us! Best regards, -Dominick
Not as good as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay. I expected more. For one they were uncomfortable compared to the xm3. The sound was slightly better but seemed like some songs sounded really good while others sounded terrible. I never notice that on the xm3. I couldn't wear them more than an hour without taking them off. Maybe it would have adjusted over time but not in two weeks. The bass seemed great on some songs but non existent on others. I suspect the range isn't as good as previous models even though it's cleaner it's just strange and makes for an inconsistent listening experience. Something else I noticed was way more detail but almost to much where I never heard it before in a song and it was distracting and didn't add to the music. An example is some songs have like what sounds like you are listening on vinyl. Some songs are made that way but it's over emphasized and stands out. Hard to explain but it's distracting and unpleasant to me. The mic for calls is noticably better but the lack of comfort and the inconsistent sound quality I gave them to my wife to use and took my xm3s back and will look for something else down the road. Disappointed in Sony for these. They used to only release the best but feel these are rushed or something and was a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi briand, Thank you for taking the time to review the WH-1000XM5 headphones. We're sorry that you're having issue with the WH-1000XM5 headphones. We apologize for the inconvenience. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. The specially designed 30-mm (precision-engineered) driver unit with light and rigid dome using carbon fibre composite material improves high-frequency sensitivity for more natural sound quality. From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple-microphone noise cancelling keep out more high- and mid-frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimized based on your wearing conditions and environment. For more details, please check this model at our support website (http://www.sony.com/esupport) for product specifications and features.
Thank you for sharing your review. Jay
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice noise canceling and sound quality, good case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Great! We're glad that you are enjoying the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, better than than the previous gen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King, Awesome! We're happy to hear that you are loving your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Do not purchase. These are not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These broke while on my head. The part that connects the band to the earpiece is so flimsy it just snapped while I was taking it off. Sony has a one year warranty but was unwilling to help and bestbuy didn't want to help either. Huge waste of money these are not built to last I haven't even had them for a year. I still have the box to prove it(see photos) awful product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaN, thank you for sharing your experience! We're genuinely sorry to hear about the issue you've had with your Sony - WH1000XM5. We understand how frustrating this can be, especially after noting that this happened while you were simply taking them off. This is certainly not the experience we want for our customer. We'd like to evaluate your case closely, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony!
Regards,
Dominick
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one, must buy now Need to get one more soon!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, AjeshM! We're thrilled to hear that you're enjoying your headphones and considering getting another one soon. Your enthusiasm truly means a lot to us, and it's great to know the product is meeting your expectations. If you have any questions or want tips to get the most out of your headphones, feel free to reach out—happy listening!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice and works great! Sound quality is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miggy We're happy to hear that you like the sound quality and the headphones work well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good ANC, Terrible Build Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC on these are honestly some of the best I've ever used. However, the sound quality is a bit lower than I expected. The build quality of these are also absolutely horrendous as they have broken from just sitting on a shelf of an extended period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliC, thanks a lot for sharing your feedback with us. We're glad to hear you’re enjoying the noise cancelling on the WH‑1000XM5s, but we're really sorry to hear the sound and build did not fulfill your expectations. The headphones definitely shouldn’t be breaking like that, so we recommend reaching out to our service center, Encompass, for a low-cost repair: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
For the sound, you might also want to try adjusting some of the EQ settings in the Sony | Sound Connect app, it can make a big difference depending on what you’re listening to.
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Awesome Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light, awesome sound and call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, We're happy to hear that you like the comfort, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Drown out the sound bask in the music/media
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this is epic..once you turn the volume up you can barely if at all hear anything going on around you unless you are in a drastically loud environment but even then it is very muffled
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriggaT, Awesome! We're happy to hear that you are enjoying the sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from the Bose. Love them !!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SERGIO, Amazing! We're happy to hear that you are loving your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very very good. I had the M4 for a while and got water into them so they stopped working. Then I got the Beats Studio 3 I must tell you, those are nothing compared to the Sonys. The noise cancellation feature should be the best in the market in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ejay, Great! We're glad that you like the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. I got it as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AstoriaNY,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying your WH1000XM5 headphones, especially as a gift! With industry-leading Active Noise Cancelling technology, these headphones are designed to provide you with an unparalleled listening experience. We’re confident that you’ll appreciate their effectiveness. Thank you for sharing your feedback—enjoy your new headphones!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best noise canceling headphone for flight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected from Sony! The best noise canceling ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Temu, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5 is THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far for this series of headphones. Amazing noise canceling as always and call quality is better by far from the XM4s. Unfortunately they did away with the voice prompts, instead opting for a series of different tones that I really don’t like. It isn’t enough for them to lose a star but it is annoying nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bwherman,
Fabulous! We are so happy that you are satisfied with the amazing noise canceling feature, crystal-clear call quality, and superb performance of our new WH-1000XM5. We are sorry if you are having an issue with the voice guidance. You can actually turn on/off this feature using the “Sony | Headphones Connect” app. For more details, please refer to the “Sony | Headphones Connect” app help guide:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html?search=voice%20guidance
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Headphone from Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Sounds Great and Noise canceling is Insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mojochukwu, Fantastic! We're glad you love the great sound quality and excellent noise canceling feature of your Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam