Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Awesome purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im more of an ear bud kinda guy but these are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xAndronicus, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty darn decent pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible range and immersive sound, but battery life is worse than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, We're happy to hear that you like the sound quality of your headphones. We'd also like to know more details about the battery life, please email us at socialsupport@am.sony.com.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product worked out perfectly, highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlanD,
Thank you for choosing Sony!
We're so happy to hear that your WH-1000XM5 headphones delivered a perfect experience. We strive to deliver quality and comfort with our products, so knowing they've exceeded your expectations means a lot to us, and we truly value your recommendation.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love it!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music quality & durability! Compatible with all my devices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShelbyU, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Don't buy Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5's were my second pair of noise cancelling sony's. I previously had the xm4's and let me tell you. They break very easily my xm4's lasted less than two years and it has been less than a year since I bought the xm5's from best buy and they too are broken. I call sony support because it should still be covered under warranty, but "physical damage" is not covered and it will cost over $100 to fix. I bought these for $350 a little over 8 months ago!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DANIELB,
We are genuinely sorry to hear about your experience with both your previous XM4s and your current WH-1000XM5 headphones. We understand how frustrating it is to deal with damage on a premium product you've owned for only eight months.
However, our limited manufacturer's warranty strictly covers factory and component defects, which means any form of physical damage is explicitly excluded from coverage.
Please be assured that your feedback regarding product durability is very valuable to us and has been shared directly with our product engineering teams.
If you change your mind and decide to proceed with a repair, our authorized service provider, Encompass, offers a dedicated repair service for the WH-1000XM5 model. You can reach them directly at:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Thank you for considering Sony!
Regards,
Dominick
Loud co workerz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesssssss finally found a decent pair of earphones I was trying to find out if my sony wh xb900n was under warranty it wasn't but then try these on in the store the price was a bit but much but it was worth I work in a kitchen and it can be alot loud when i put these on i love not hearing my talkative co workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmwess, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good i would totally recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung,
Thank you for the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Sony did it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I had read the reviews of all the best noise cancellation headphones and kept coming back to this product. Good choice and i would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdebunmiG, You've made an excellent choice! We're pleased to hear you like the exceptional noise cancellation of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam
Buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning I loved these headphones! Then the headband pulled away and they are useless! Look at others reviews and you will see the same issue! I even purchased a warranty, which they of course said didn’t cover this issue! They are very expensive, and now I can’t afford to replace them! I called support and sent all my info and they rejected my warranty. Buyer beware!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaB,
We're sorry to hear about your experience. We understand that your XM5s are having issues with the headband. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support.
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market right now. Sound quality is really good and the ANC is perfect. Used this on a few flights and it did it’s job very well. Battery life is very good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kulafu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noice canceling improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an upgrade. Noise canceling has improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. Have had no issues. Work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberD, thanks so much for the fantastic 5-star review! We're immensely pleased to hear that you're enjoying the extraordinary sound quality and industry-leading noise cancelling technology of the Sony - WH1000XM5. We really appreciate your support and thank you for choosing Sony. Enjoy the music! Regards, -Dominick
Quick purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought head phones for my grandson for birthday. Sales person told us just go to cashier, tell what we want and they will get for us. Everything went very quickly. We were in and out and didn’t even get a hamburger, lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SueM, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product no regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot beat Sony. Bought first time, fell in love.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ModyK, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Especially for the gym, I used covers to protect from the sweat getting in! I would recommend this and very good noise canceling!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mich, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Jj
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good since these are my first headphones ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonjon, Amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5 ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Works perfectly just as it should. Best value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MAppiahDanquah, thanks for the 5 stars! We feel privileged to know the WH1000XM5 are the top-tier quality you expected. We really appreciate that you've taken the time to share your fantastic experience. Thank you for choosing Sony! Sincerely, -Jenn.
Buy xm4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had big expectations for this, but just after half an hour it start making top of my head uncomfortable, switching between devices needs extra steps, not like on wf 1000 xm4, you just press connect and the headphone disconnects from current device and connect to next device seamlessly. Headband should be wider, sound quality have no improvement over previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElectronicsFan, We appreciate you sharing your experience using the XM5 and overall thought of the product. We're sorry to hear that it's making your head uncomfortable and the sound quality did not meet your expectations.
For comfortable listening experience, you can adjust the headband slider to get the best fit. You can also fine-tune your music by adjusting the EQ settings through the headphones connect app. We also have some recommendation to suit your listening preferences: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We value your feedback as it helps us improve our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
A
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Only issue is they tend to make you a bit hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DougT,
Thank you for choosing Sony!
We are thrilled to hear that you are enjoying the outstanding sound quality of the WH1000XM5 headphones. We value your feedback on comfort and the warmth during use. Our team is dedicated to improving your experience, and we will pass your comments to the Sony team. Additionally, we invite you to reach out to our support team should you require any assistance.
For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Pretty Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty great but not amazing would recommend trying to get on a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for choosing Sony. While we are glad to hear that you are happy with your purchase, we are sorry to hear that it did not exceed your expectations when it comes to the sound quality. For this, you can use the Sony Headphones Connect app to adjust the sound setting of the headphones to your preferred setting for a better listening experience. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl