Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
All throughout amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m someone who has gone through many headphones in my lifetime, and these are beyond the best I’ve had. They fit on your ears comfortably, they don’t hurt even if you have them on for a long time, etc etc. The noise-cancelling feature is a godsend, but don’t use them when it’s windy or when you have your windows down when riding in the car, because they can impact your hearing and make it feel like a suction cup. I’ve had to have people shouting my name just for me to hear them, or where they tap me to get my attention. It also feels nice just to have on, even when you’re not wearing music. I’ve worn them to many places the entire time I’ve had these headphones and it works wonders. I also find it nice that there’s an option between having background noise on, or none. Sometimes I just enjoy having music on in the background in my head while talking to people, like your own little radio. The battery life is very bearable, amazing even. They last for 3 days with time between taking them off, and they warn you very gently once the battery gets low enough; I’ve had problems where some headphones tell me very aggressively and I’d rather just have the earbuds off. They are very light, sleek, and go amazing with every outfit. They keep your ears warm when it’s cold out, too. Sometimes you can’t tell you even have them on. The only issue I’ve had with the design was that I’m not aware of my surroundings much, so I bump into things on the side such as getting into the car or closing my front door. They haven’t scratched at all though, even with how much I’ve accidentally banged them against something. So yes, the Sony XM5’s are very very much worth it. The price may stray people from getting them, but these will last you through thick and thin. I’d say just get these rather than get any other headphones, because I’m sure the price itself adds up to the price of all the headphones I’ve purchased throughout the years. They have many settings, and the touch controls are lovely to use and so easy to figure out. You will never have to pull out your phone again just to connect to these headphones, turn up/down, skip songs. These are some of the finest, and if you don’t like some of the settings automatically set on the headphones, you can always change it in the app. I recommend these for headphone users 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJA1ejo, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Poor Construction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my set in july 2024. I am very careful with my audio gear. After 8 months, the right piece broke off. A little gorilla glue and it was reattached. 2 weeks later, the left unit broke off. Sony wont fix it and the Allstate extended warranty is impossible to communicate with. So, do I spend another $400 to replace them? Would you?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bones327,
Thank you for reaching out to us regarding your experience with the WH-1000XM5 headphones. We understand how frustrating it can be to face issues with a premium product, especially when it comes to extended warranty services.
For repairs, we recommend contacting Microland if you are in Canada. If you are located in the US, including Puerto Rico, Alaska, and Hawaii, you may reach out to Encompass for assistance.
We hope this information helps you make an informed decision. If you have any further questions or require additional assistance, please don't hesitate to get in touch. Thank you for choosing Sony, and we sincerely apologize for the inconvenience you've experienced.
Best,
Gus
- Cons mentioned:Price
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Bit pricy for what it is. Will recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
We appreciate the recommendation and we're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Love these noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing headphone very good at noise cancellation! The sound quality is good plus it has great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaC, Awesome! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
GOOD HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO I've never really owned an ANC headphones (I've tried them). These headphones are great. My head gets a little hot sometimes but it isn't to the point where I want to take my headphones off. It does suck that it isn't as integrated as APMs, APPs, and APs but the ability to tweak the EQ is what convinced me to purchase. Also mic quality is quite nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAKO, thank you for choosing and purchasing our product. We're glad you enjoying our newest industry-leading headphones. We're sorry to hear that you have issues with the comfort and other integrated tools.
Please follow this link when wearing the headset for comfort:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
Please make sure to take advantage with the Headphone Connect app as you can configure many settings to use the headset to the fullest. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html?search=equalizer
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Sony xm05
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! I use them at the gym and at cafes for noise cancellation, but also have the option to press one of the buttons to listen to sounds around me in case of an emergency.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Helen,
It's lovely to hear your positive feedback! Glad to know you are enjoying the amazing Noise canceling function and Ambient sound mode of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had XM4’s before and dropped them and they broke, so I finally upgraded to the XM5’s and I love them and the noise canceling system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntineaJ, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Good product
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I think these headphones are very worth it for people who are seeking good noise canceling headphones. Great for excercising, phone calls, and homework!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chnsn,
Great! We're thrilled that the noise canceling function of the headphones is perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice sound quality, I loved the feeling of wearing them but they looked a little huge (?) on me like they looked like oversized earmuffs on my small head but other then that they were good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello riri,
Great! It's nice to know that you are pleased with the sound quality of your WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design.Enjoy and thank you for choosing Sony! - Marco
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but they're worth every penny. I was never an over the ear headphone guy before, but I simply love these as a head set for taking calls at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Awesome! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with Sony ! Amazing product 10/10!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive review, Christian! We're thrilled to hear that you are enjoying the Sony WH-1000XM5 headphones and appreciate the perfect 10/10 rating. It's great to know that you find the product amazing and that we could meet your expectations. If you have any more feedback or need assistance, feel free to reach out. Thanks for choosing Sony!
Best regards,
Gus
- Pros mentioned:Sound quality, Weight
Fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are super lightweight and sound incredible. The app is also very handy with the ability to access the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dolo, Great! We're happy to hear that you like the sound quality and lightweight design. Also the ability to access EQ using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
10/10 tho
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the black model, this color gets dirty very easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FernandoTr,
Thank you for your feedback! We apologize for any inconvenience this may have caused and appreciate your concerns regarding the silver color option. We currently offer the WH-1000XM5 in black, which may better suit your preferences. If the black model isn't available at Best Buy, we recommend visiting our official Sony website. You'll find a range of color options there, allowing you to select the perfect fit for your needs.
Explore your choices here: https://electronics.sony.com/audio/headphones/headband/p/wh1000xm5-b
Best regards,
-Fred
- Cons mentioned:Price
Son loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then my last pair I owned Little too pricey
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
??
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm trying to do some research to see if these new Sony headphones I just purchased would be able to connect to some type of DAC or amplifier for my cell phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jred1970, Thanks for the interesting question. If you use the analog connection from your phone to the headphones, you are using the DAC from the phone. If you connect the headphone dac/amp to your playback device, you should be able to enjoy your external DAC and then send that analog signal into the WH-1000XM5s via wired connection.
Hope this helps.
Erin
not bad. really good anc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4/5 stars. good headphones for anc. 4 stars because of sound quality.. it sounds muffled or like ur under water.. u can tweak it with the eq and the app with eq actually makes the headphones better. for $400 tho, its beat in anc but sound quality is alright
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
Thank you for the review! We're glad to hear that you like the noise canceling of the headphones. Sound quality will depend in the source that you're playing. Your input is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Just buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid choice for over ear Bluetooth headphones. If/when they make a XM6, I would be surprised if they were much better than these. I would assume they would just make them more foldable and that’s probably the only change people want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanB, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So pink and so cute the carrying case is perfect to protect your device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaalexisM, we're glad you like our product. Thanks for choosing Sony. ~Earl
Disappointed after some time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 9 months now and I’m not crazy about it anymore. The automatic noise cancellation is bugging me and the side buttons for touch controls are too sensitive. Neither of these features can be turned off. Wish I would have bought the AirPods Max instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBgamer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Please ensure to use the Headphones Connect app to adjust the noise canceling function and Ambient Sound Mode (ambient sound control).
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com
Thanks for choosing Sony. Erin
So Far, So Good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used my Sony-WH-1000XM5 Wireless Noise Canceling Over-the-ear Headphones -Silver yet, so I gave it an average score. I will give another review after, I've used it a bit longer.
I would recommend this to a friend