Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Amazing pair of Headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you are looking for a good pair of noise cancelling headphones, buy some a pair of Beats. If you want the best pair of noise cancelling buy Sony XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Christmas Present for Awesome Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my 18 year old grandson who was home from the University of Vermont and really needed a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lenny, Such a wonderful Christmas present! We hope your grandson is enjoying his new headphones. Thank you for choosing Sony. Erin
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im enjoying the noise canceling technology. It drowns out airplane drone beautifully. But the palm over the earcup allows me to hear others so quickly and easily
I would recommend this to a friendBrand response from SonyListens
Posted .Great! We're delighted to hear that you are enjoying the noise canceling function, Tay1204. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation and unique method for raising and lowering volume. Just touch the right headphone up to increase and down to decrease volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, That's fantastic! We are very happy to know that you love the amazing performance and improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
Amazing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works amazingly well and there is minimal lag when editing videos with sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LynnB, We're delighted to hear that you like the noise canceling function, sound, and overall quality. Thank you for choosing Sony. Erin
Favorites
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favsssss, I have the AirPods Max as well in Blue but I can’t wear those to the gym. The noise canceling on these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mekaaa15, Thanks for your feedback. We are thrilled to hear that your new Sony WH1000XM5 headphones are your favorites. Thank you for your purchase. Enjoy your music! Vincent
The newer the Better. Sony Jeadset #5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second Sony Headset, have the #4 and loved it for 4 years now. On my last trip, forgot it at home so I got the #5! Wow so many new and automatic features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Controller,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you love your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, noise cancelling is pretty good and sound great (for wireless headphones) after playing with the EQ
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDudeAbides, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Best mowing accessory ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using earmuffs and buds for years. These headphones are hands down the best for blocking noise and listening to tunes while mowing. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmark,, Great! We're glad that you are enjoying you're new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Top tier headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Apple headphones I decided to make a switch. I tried beats and they were ehh. But the Sony are definitely where it’s at
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Thank you for the 5-star rating! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Decent noise cancellation, super comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was pretty good, didnt hurt after extended period of use and was so easy to use and play with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Praneeth, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as advertised, couldn’t be Happier with this purschase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elver, we're glad you are happy with your purchase! Thanks for choosing Sony! Enjoy you new headphones! ~Earl
amazing quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best noise cancelling headphones out there. The ONE drawback... the XM4 could collapse into a smaller form factor for storage. These do not collapse the same way, but they sort of flatten... a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Thanks for sharing your thoughts on the new Sony WH1000XM5 Wireless Headphones. We're happy to hear that you are impressed with its noise cancelling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your comment regarding the design. Unlike its previous version, this model does not fold/collapse. However, we take this as a feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is amazing. I got them mainly to use when I’m flying. The south’s crystal clear and the noise canceling feature works very well. Totally worth the $$$.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethTLP, We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin
Song Mx5 headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, love the noise cancellation. purchased in store, super quick and easy very happy purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaliyahM, Thank you for the 5-star rating! Good to hear you like the overall quality and top-notch noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Best headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried so many headphones and hated over the ears ones until i used this one and fell in love u cant feel them weighting on ur gead and noise cancelling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VmDb, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Too good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. I use for 5+ hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisA,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Awesome Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Sony - WH1000XM5. The noise cancellation is tremendous so I may listen to my stuff with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pman This is great. We're very pleased to hear that you're enjoying the noise canceling function of your new headphones. Thank you for choosing Sony. Erin