Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Superbe Sound, Cheap Build
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony will always do well by me with sound quality, but I loved the previous gen's build quality and foldability. Hopefully the next headphone is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good the phone I recommend this of course is very
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelineM, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
cool not life changing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] sounds good, not as well as you’d expect for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alan,
Thanks for sharing your review and experience with the WH1000XM5. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Sound quality may vary depending on the source content. You have the option to adjust the equalizer function of the Sony app to fine-tune the sound quality depending on your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
-Ralph
Amazing quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying these headphones have really helped with reading books and blocking out the world, truly luxury from this model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curly, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great for calls, very comfortable and long battery. Probably the best in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike Great! We're pleased to hear that you are enjoying the battery life, comfort, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Simply awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love the intuitive user interface and controls on the headset. Sony has put a lot of thought into the design and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnishS, Great! We're glad that your investment is worth it. It's wonderful to know you love the effortless operation and super-comfortable lightweight design of these headphones. Intelligent and intuitive, the WH-1000XM5 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Our smart features make it easier than ever to access and enjoy your entertainment throughout the day. For example, you can play music and control the volume without opening your phone by simply pressing a button on your headphones. It also detects when you speak and can temporarily stop the music. Operating these headphones is effortless and they will fit seamlessly into your life. Thank you for choosing Sony! -Jess
Decent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good and all especially with the case but do turn off automatically sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerfriend90,
That's great! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
So glad we bought them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our son loves them. Uses them every day & in lots of places. He says they always work everywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLBPAB,
That's great! We're glad to hear that your son loves the headphones. Thank you for choosing Sony!
-David
Great purchase!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Great product that will last years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonatanS, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Fantastic Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Mx2 to these and they sound even better and are light and comfortable. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever purchased, leaps and bounds above any on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BrayanC We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Great for flights!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I've owned so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLDR, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
Music master
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son never keep it away from him, he loves it more than anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnniG, We're happy to hear that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Best headphones out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headphones and the 1st day I had them the right ear bud was bad but after replacing them with no hassle the next pair worked amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeH, That's great news! We're glad that the replacement headphones are working great. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I put them on when I clean the house and with the noise cancellation feature I feel like i’m in my own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antony, Great! We're glad that you are enjoying the noise canceling function of your headphones. Thank you for choosing Sony. Erin
The best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, and the service when I went to pick it up was amazing they are so kind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesB, Great! We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
Best Purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve used. Noise cancellation is so good I don’t use it that often in public because I genuinely can’t hear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kennedy, thank you for sharing your feedback. We're pleased to hear that you like the noise canceling function. Thank you for choosing Sony. Erin
- Cons mentioned:Portability
Great headphones, but a downgrade, not an upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but I think they’re a downgrade from the XM4s. The noise cancelling was significantly worse than the last generation, and it no longer folds compact.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reece, We regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around. If the effect of noise canceling is not sufficient, please try the follwoign steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We also recommend ensuring the software is updated. If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
Should you need further assistance, plese email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
One of the best things i have ever purchased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is super amazing and excellent. The software is also very easy to use and the features include in this device is really useful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello zyln,
That's great news! We're truly delighted that you are enjoying the amazing noise canceling feature as well as the application and other features of your new Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco
Best sound peroid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been the top dog when it comes to over-ear headphone these past few years and this is no exception. Cant go wrong!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerD, Amazing! We're thrilled to hear that you like the sound quality of your headphones. Thank you for choosing Sony. Erin