Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
One of the best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought theses a few weeks ago and just love them. They cost a pretty penny but well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pumba, We're thrilled to hear that you are enjoying you headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I use them for weightlifting, and they are probably the best headphones for noise-canceling I have ever worn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nonierose12, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, zones out all noise to focus ona task
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaD,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Needtotalpackage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones awesome experience. Unfortunately not so much for carrying case. Zipper failure with in a week of owning them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James,
Thank you for the review and we're glad to hear that you like your new Sony headphones. Your feedback regarding the case is greatly appreciated. Thank you for choosing Sony!
-David
Great sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i have ever used. The audio canceling is phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosL, Amazing! We're thrilled to hear that you like the audio quality and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i own great sounds and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ryukev717, Amazing! We're glad that you like the sound quality and comfort of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Convenient Audiophile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through several headphones, sundara, hd650, iems, this just worked quickly with my computer and tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
Heard phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this headphones for my same son i have 2 boys each one 2 thinks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello America, Thanks for the 5-star review. You chose the best headphones for your boys. Thank you for trusting Sony! Vincent
I CAN VACUUM AND LISTEN TO MUSIC
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew these headphones was the BEST when I could vacuum/use the vent hood and still hear my music clearly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayasaikishanC, You've made an amazing choice! We're very happy to hear you were able to vacuum and still hear your music clearly. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones great noise cancelling feature Con: slightly a little to big... Other than that really great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi P812, We're thrilled to hear that you are enjoying the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Best headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones hands down. NC is the best on these, worth it at a lower price than originally
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grump, Excellent! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
CUSTOMER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT BEEN GETTING PRODUCTS FROM YOU FOR AGES GOOD STORE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gadget, We are happy that you like your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincen
Good headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone ! I like so much! Very good performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayjay, Awesome! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Lovely headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice headphones, the only problem is that there is no app to manage it on a mac computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ddmx21, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Cheaply Made and Broke Fast - Do not Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones broke in less than 4 months. Randomly broke on this super cheap and thin plastic piece that connects one ear to the band when I was laying down, didn't even drop them or anything. Do not recommend to purchase unless you buy the warranty. For such expensive headphones you'd think the hinges would be made of metal. I would not recommend to buy them when they're so expensive. Best buy could not do anything to help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DannyD,
Thank you for reaching out to us with your concern. We're sorry to hear that you have an issue with the headband hinge of your WH-1000XM5. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good, noise cancelling drifts in and out which is a supposed feature but it actually ruins the experience. Overall though I love these cans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi koaabs, Thank you so much for choosing Sony! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, I mainly bought them for travel . They work great on a plane . Cancels most of the outside noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveE,
Thank you for the purchase! We're glad to hear that you're enjoying the headphones for your travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Best noise cancelation ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ANC headphones iv ever used. The are great for blocking out all noises at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thehat, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Poor documentation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well-made and works well does not come with any support documentation other than online.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThorB Amazing! We're delighted to hear that the headphones work well and well made. We'll take note of your feedback regarding the documentation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
They’re alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not loud enough, but the features are amazing, everything is smooth i just wish they were louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColeT, We're glad that you like the features of your headphones. For low sound level, we do have troubleshooting to help fix the problem. Please refer to the Help Guide.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com .
Thanks for choosing Sony. Erin