Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
They’re alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not loud enough, but the features are amazing, everything is smooth i just wish they were louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ColeT, We're glad that you like the features of your headphones. For low sound level, we do have troubleshooting to help fix the problem. Please refer to the Help Guide.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com .
Thanks for choosing Sony. Erin
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a christmas present for my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimpleSimon, Amazing! We're glad that your daughter loves her Christmas present! Thank you for choosing Sony. Erin
Great headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Only thing i didnt like was the talking pause feature but i disabled it and all is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisD, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sound Quality, battery life, And ANC?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Think this is an almost perfect headphone for me because i am an aspiring editor and i need some quiet in the house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1STUNNA, We're happy to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
10/10 headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are the best things to ever happen to me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alazay, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Over the ear headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones that I ever got. Great for noise canceling, and charging is just incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarthikN, Great! We're pleased to hear that you are enjoying the noise canceling and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect for the gym
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the gym, the noise canceling really tunes out any putside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusQ, Excellent! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them . He says the noise cancelation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroD, Great! We're delighted to hear that your son loves the noise canceling function of his headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Amazing headphones!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing headphones 10/10 recommend. Would recommend to a friend/pho!
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, blxz!
That's good news! We're glad that you are satisfied with the over-all quality of our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your recommendation and for choosing Sony! - Marco
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. Had for around a year now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorC, thank you for the kind words and we’re glad you like the WH1000XM5. Thank you for choosing Sony! Regards, Erin
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Way better than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaC, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
EXCELLENT HEADPHONES
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most exciting and wonderful headphones I bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! We are truly delighted to know that you're satisfied with the exceptional performance of your WH1000XM5. Thanks for choosing Sony! - Romeo
Best NC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this for a month now and this is an upgrade from my xm4. Better noise canceling but xm4 has a better bass sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBack, Great! We're pleased to hear that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best phone I've ever purchased. Only good things on it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoF We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Bussin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about it is great other than the fact you can’t fold it, but it doesn’t bother me all that much, the only other problem I have is the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter, Thanks for sharing your experience with the new Sony XM5 Wireless Headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Craig
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son, he loves his headphones. Sound canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorraineC,
That's great! We are thrilled to hear that your son loves his new WH1000XM5 for having such an awesome noise canceling capability and great sound. He will surely enjoy this one. Thanks for choosing Sony! - Marco
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to focus and study. The noise cancellation is fantastic which helps you stay focus on your task.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elite777, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony doesn't honor the warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left side swivel joint plastic cracked after 6 months. Sony refuses to cover them under warranty because it "Doesn't cover Physical, Cosmetic, or Water Damage". Even if the physical damage is a design defect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HUCk, We are sorry to hear that the left swivel joint plastic cracked after 6 months. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
With that said, may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Just get the XM4s…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations but these were very uncomfortable due to the skinny band with limited padding. Also I have a large head and these were very loose. Returned and bought the xm4 and they are fantastic. If Sony considers the xm5 an upgrade they’re wrong. Only thing better on xm5 is the call quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jtbazz, We regret that these headphones did not meet your expectations and had to be returned. But, we are glad that you are enjoying the XM4. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin
headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my granddaughter really loves these headphones when listening to her play list
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drake, We're thrilled to hear that your granddaughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin