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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6378 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 6,377 reviews
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and clean bass sound. Very comfortable to wear. The spacial recognition features really come in handy. Battery life is incredily long!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Portability

    Rated 4 out of 5 stars

    Clean design, great sound quality, ANC, fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t in the market for new headphones, but after 3.5 years, my V-Moda Crossfade 2’s stopped producing sound in the left ear. I used it for gaming, work, music, movies, and at the gym. I used a V-Moda BoomPro mic with it as well for work and gaming. To replace it, I was looking for: -Closed-Back, Over-Ear headphones -3.5mm Jack to be able to use the BoomPro mic -Comfort and design -Sound quality -Durability would be a plus -ANC would be a plus I started my search by comparing the Bose QC45 and the Sony WH-1000XM4. I went to Best Buy to try them on and rest both pairs. The Bose QC45 has a 2.5mm jack, so I would’ve needed a 3.5mm to 2.5mm adapter to use the BoomPro mic. I liked the XM4 design, but read online that others didn’t like the touch controls and would disable it. I wasn’t sold on either. Luckily, the XM5’s were released a few days ago, so I checked reviews and YouTube videos and was sold. I picked these up on 5/25/2022 and am glad I bought these headphones. In comparison to the V-Moda’s I replaced, they are: + More comfortable (Less pressure on head/ears) + Wireless: Better overall sound quality for music, podcasts, movies, and gaming + Wired: The BoomPro mic I use for work and PC/PS5 gaming works well with the XM5’s. No adapters needed. + Sound Quality. They sounded great out of the box, but I changed my EQ settings in the Headphones app to Excited and they sound even better for what I listen to and use it for. + ANC (The Crossfade 2 Wireless didn’t have this feature). I feel like I’ve been missing out this whole time and with the V-Mira’s, I had to increase the volume to drown out noise + No exposed wires (V-Moda’s are. I think this is what eventually caused the left wire to get loose, causing the left ear to not produce sound anymore) — Durability. The XM5’s feel more fragile. I’m hoping I never drop these on accident. The V-Moda’s are sturdier. I’ve dropped those several times throughout the time I owned them on hardwood flooring and concrete — Not foldable. I can deal with it, but this could be a dealbreaker for others — Materials (Specifically the leather padding). They look cheap and look shriveled up after some use. I feel that over time, these are going to crack. I hope I don’t have to deal with it, but I hope they’re replaceable. — No IP rating. I didn’t read too much into it, but the manual shows images to avoid wearing the headphones in the rain and if you’re sweating. If you’re getting these to use for the gym or running, get something else. Overall, I’m satisfied with the XM5’s. I hope I can get more years of use compared to the V-Moda’s to justify the cost of these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AL41562, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM5. This unit is not waterproof. As you have finished using the headset, put it in the supplied carrying case. The carrying case is bigger than the previous model. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Product - Highly Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, and good sound quality. Good clarity in the bass and clean tones overall. Noise canceling works well. Really enjoy the touch pad for controlling music etc. Two buttons makes it easy to use but still have lots of control over what I want. The app is great, I usually dislike these things however it's easy to use and super customizable but not too much. Great bang for your buck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cooper,

      Thank you for choosing Sony!

      It’s rewarding to hear that you appreciate the WH-1000XM5 headphones for their comfort and excellent sound quality, including clear bass and clean tones. We're glad the noise-canceling feature and touchpad controls enhance your experience, and that the two-button design provides both ease of use and control. It’s also great to know that the app is user-friendly and customizable without being overwhelming. Thank you for sharing your detailed feedback and recognizing the value these headphones offer.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Comfort City

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love designs that look sleek and minimal like the Microsoft ones so it was a no brainer when the best anc headphones was redesigned in a similar manner. Sound quality is superb, clean and punchy bass, best for any type of listening. ANC is second to none, cant't wait to try it on a plane trip coming up. Comfort is the best. The earcups cushion are crazy nice and they don't clamp too hard or cause pain even after prolonged listening. The white one feels Abit light but in a very good way. It's almost like soft cardboard, with its own unique elegance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nolan, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are glad that you love their designs and like almost everything about the unit. These headphones have battery that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). They support multipoint connection allows you to quickly switch between devices. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM5s are probably the best over the ear Bluetooth headphones you can get. While the audio quality is not quite as good as audiophile wired headphones, it is better than lots of similar competitors. You can tell the bass is slightly boosted, good clean mids and highs, overall the sound is excellent for what it is. Good battery life, it will easily last a whole day. The noise-canceling is amazing on these, a must have for any air travel. I have had these for six months so far, and they have held up well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kur0!
      We are thrilled to hear your positive feedback about the WH-1000XM5 headphones! It's wonderful to know that you appreciate their audio quality and performance.
      With features like impressive noise-canceling technology and enhanced bass, these headphones truly deliver an exceptional listening experience. Plus, with a battery life that can last a whole day, they are perfect for any travel enthusiast.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard a lot about this headphones being the better than the competition and even being best for some categories. So after many reviews and youtube videos I was convinced to buy it, and believe me they werent wrong. These are one of the best noice cancelling headphones I have used, the noice canceliing, the sound quality, the customization, all the features, they are so much better than most of the headphones. My friends tried them and they liked it so much that all of them bought these headphones. Truly one of the best headphones. Talking about the battery life they last me around 2 days or 1 full day on continuous use with noise cancellation on full to 75% volume. They are also super comfy if you put them on correctly and adjust the band correctly. I use them for 7-8 hours minimum and they are still comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevP, Amazing! We're thrilled that you love the noise canceling, sound quality, and customization options of your WH-1000XM5. It's great to hear that your friends were impressed too! We appreciate your feedback and are glad the headphones have met your expectations. Enjoy your listening experience! Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    Best in the segment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for the commuter/traveler. Noise canceling and audio quality is decent. Battery lasts forever and supports fast charging. Not the best is you have a DAC and are into lossless audio but it works. They are very comfortable and even though they don’t fold like older models, and the case is bulky, in my opinion they are a great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarM, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best ANC headphones on the market. The sound is great and the Noice Canceling is even better. The app interface is simple and easy to customize the way you want your headphones to sound and operate. I really like the speak-to-chat feature, whenever I need to talk to someone I just talk and the transparency mode turns on and quiets my music so it plays softly in the background. The only downside with it is if I’m humming a song that feature will turn off, however you can permanently turn this feature off in the app if you so choose. The heaphones are comfortable and I find it takes a very long session for my ears to get too hot. But even still the headphones are so comfortable I rarely have fatigue when wearing them. The thing most people don’t bring up is that it has a nice carrying case, the Airpods Max, which this product gets compred to, has almost no carrying case, and I appreciate these headphones having one. The Price tag is a lot, I will admit, when I first bought these headphones my bank account took a hit, that’s for sure. But now after using them for about 3 months, it’s safe to say this was 100% worth the purchase. If you’re unsure about buying these because of the price, wait for there to be a sale, there usually discounted fairly often. This is a must buy if you’re in the market for a new pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HaydenOlson, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Samsung headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great sounds, its comfortable, and the sound suppression is amazing, but its not water proof and the material isnt good for when you sweat even a little it gets temporary stains by the grease from youre hands after sweating but its pretty easy to clean, the battery life is amazing ive been using them for a week straight and its only at 80% from full charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, Thank you for the positive review! We're glad you like great sound, comfortable fit, excellent noise cancellation, and amazing battery life of your Sony WH1000XM5. We value your input about the waterproof capability and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Noise-canceling Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my daughter after my son got a pair. He had his for a year and spoke very highly of their quality, so I ordered a pair for her. Both kids love the headphones. I want a pair for myself now because they felt very comfortable on my ears, and the noise-cancelling feature is a must nowadays — especially if you want to block out the noise around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the awesome review, Leeka!

      That’s so cool to hear the headphones are a hit with both of your kids! It’s a huge compliment when one pair leads to another for the whole family. We definitely agree on the noise-canceling—everyone needs a little peace and quiet these days. Hopefully, you get your own pair soon!

      Thanks for choosing Sony,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones I have ever owned!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sony WH-1000XM5 during the Best Buy Black Friday sale, and they have been a game-changer! The noise cancellation is incredible, completely shutting out background noise whether I’m working, traveling, or just relaxing. The sound quality is rich and immersive, with deep bass and crystal clear details. They are also super comfortable, lightweight and perfect for long listening sessions. Plus, the battery life is amazing, lasting over 30 hours on a single charge. Best Buy’s in-store experience was great, and I am so glad I picked these up. If you are thinking about getting them, just do it—you won’t regret it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NavneetR,

      Thank you for your amazing review! We're thrilled to hear that your Sony WH-1000XM5 headphones have been a game-changer for you. It’s great to know you’re loving the incredible noise cancellation, rich sound quality, and long-lasting comfort. Plus, that 30-hour battery life really makes a difference! We appreciate your recommendation and hope you continue to enjoy every listening moment.

      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Sony XM5 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally, I had the XM2s forever then I passed them on to my son just so I could purchase the XM5s. A major upgrade! These headphones are super comfortable and fit over my big head with no issues. Secondly, the sound quality is incredible along with the Ambient mode. The acrylonitrile butadiene styrene (ABS) feels super high-end and provides a unique feel to the headphones even though it's made from recycled plastic. Microphones are great for calls while noise cancellation blocks out background noise well. Although they don't fold like previous iterations, they're lighter than previous versions. I picked them up around Christmas while they were on sale and they're a must-have!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IntheCity727, Thank you so much for sharing your experience. It’s awesome to hear how much you’re enjoying the Sony XM5 headphones. We’re glad the comfort, sound quality, and high-end feel have made such an impression—along with features like Ambient mode and excellent noise cancellation. The lighter design sounds like a win too, even without the folding feature. Enjoy your new go-to headphones, and thanks again for choosing Sony! -Maria Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great Headphones for price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I love the sound quality & how comfortable they are to wear (even when I have my glasses on!) The app is very cool to use and allows you to customize your listening experience which is super helpful. The battery is incredible. I only have to charge it for a little while and The only reason it’s 4 stars rather than 5 is because the volume doesn’t get as loud as I would like it to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessieK,

      Thank you for the review! We're glad to hear that you like the sound quality, comfortable design, and battery of the headphones. The sound quality will depend in the source, battery and environment that you're playing. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130

      Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable wear excellent battery life amazing noise, cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alejandro,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM5 headphones provide you with comfortable wear and excellent battery life. It's wonderful to know that the noise cancellation is making a positive difference in your listening experience. Your feedback highlights the dedication we put into combining comfort and advanced technology to enhance your everyday use.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    THE BEST NOISE CANCELLATION HEADPHONES

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Sony WH-1000XM5 and honestly, I’m so glad I did. The sound is super clean and detailed, way better than what I had before, and the noise canceling is on another level. It blocks out everything, even when I’m on a plane or in a loud room. They’re also way lighter and more comfortable for long use, and the call quality is super clear now. I love how they connect to two devices at once, and the battery lasts forever. Overall, they just feel smoother, smarter, and totally worth the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Honest Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of Bose for many years and that goes for their noise reduction headphones as well. That is, I have been a fan up until now. After hearing the WH1000XM5's that has all changed. The sound quality and noise reduction of these headphones in a word "outstanding". The sound is smooth and clear with crisp highs, balanced mids and very solid bass response. You really have to hear them to believe them. The noise reduction is also the best I have ever experienced. The App is also very helpful when it comes to activating all the features these headphones provide. Another very important feature is they are light weight and comfort. I can wear them for hours without any discomfort. Check them out. A very solid product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trainbuff, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Sony XM5 headphones. They are a complete game changer for me, especially when I go on walks or work out. The noise cancellation makes it feel like I’m in a whole new world, completely immersed in my music. Comfort, sound quality, and battery life are all incredible. Not only does it sound good but it looks good with any outfit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cbvntra,

      We're elated to hear that your Sony headphones have become such a game changer for you, especially during walks and workouts. Thank you so much for your fantastic 5-star rating! The WH-1000XM5's outstanding noise cancellation and superb comfort truly help immerse you in your music, while its stylish design fits seamlessly with any outfit.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Super comfortable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is incredible, sound is incredible and super lightweight so they stay comfortable for a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CollinK,

      Thank you for choosing Sony!

      We're beyond pleased to hear you're loving your WH-1000XM5s! It's fantastic that you're finding the battery incredible, the sound incredible, and that they're super lightweight, keeping them comfortable for a long time. We trust that you will enjoy your new headphones for many years to come!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up exchanging my Apple AirPod Max's for these and man was it worth it. There is no denying that Apple headphones are built impeccably, however after two days of wear I just couldn't get over how heavy they were. I was getting a headache after like an hour of wearing them. I had previously done extensive research on both sets of headphones but ultimately chose Apple for the name and design but for the price point, I just couldn't get over how uncomfortable I found them to be. Once I exchanged them for the Sony XM5s, it was like night and day. I can wear these for hours on end they are so comfortable. I noticed no difference in sound, or noise cancellation in comparison to Apples. The only real difference I noticed was that Apple's transparency mode is def a little stronger, but that was not super important to me. Sure the Sony-XM5s are not built quite as sturdy as Apples, but they are so much more comfortable for long wear, way more customizable in my opinion, and cheaper! The battery life also lasts much longer than Apples. Truly worth the investment in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI NickB, We appreciate your detailed feedback. We're also glad that you are enjoying your WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound quality and super comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sony WH-1000XM5 as a gift because I already have a pair and really love them. The sound quality is excellent, and they are very comfortable to wear. I can use mine for an entire work shift without any problems. They feel premium, sound great, and make a really nice gift. I definitely recommend them if you want high-quality headphones that are comfortable for long hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LauraM,

      It brings us great joy to hear that you love your WH-1000XM5 headphones so much that you decided to share the experience with someone else! We are glad that the excellent sound quality and premium comfort allow you to power through an entire work shift with ease. Knowing that our headphones have earned such a high recommendation from a long-term user is the greatest compliment we can receive.

      Thank you for trusting Sony to provide the perfect gift and for being such a loyal member of the Sony family!

      Regards,
      Dominick Sony_US