Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to replace the x3s that i had that i loved .. and these are ok. It doesn't seem like the battery life last 30 hrs. I feel like the battery drains faster even when i used the nose canceling than compared to other models.. for the price i probably would not but again, because i don't think they are really all that. . I would get the either the 770 model or even the new 710 and of course x4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Victoriabp, We're sorry to hear if you feel like the battery doesn't last long. If you set the following functions, the available operating time of the battery becomes short.
DSEE Extreme
Speak-to-Chat
Equalizer
Function to launch the voice assistant by your voice
Sound quality mode during Bluetooth playback: Priority on sound quality
Service Link
Noise canceling function
Ambient Sound Mode
If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html?search=battery%20life
Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Best headphones you can buy, better multi device u
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones you can buy, better multi device use than Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yogi, That's awesome! We're thrilled to hear that you feel the WH-1000XM5 is the best headphones you've ever purchased. Good to know you're enjoying the amazing features, especially when the multipoint, excellent noise canceling and overall sound quality of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony! -Jess
Decent ANC and Audio; Terrible Headband
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't really call the ANC nor the sound quality to be a significant improvement over that of the XM4. It can be quite weak in terms of bass which can be EQ'd. My chief complaint with this headphone is its terrible headband. It applies a constant weight on top of my head that inevitably causes a headache a mere hour into a simple listening session or outdoor walk. The XM4's headband was just fine yet it has been altered into this mess.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC,
We're sorry for your experience with the headphones. The headband of the headphones are fully adjsutable. Adjust the slider to a length where the headband touches the top of your head. You may also adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! Even better than the mx4 i highly recommended these! Great for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatsystem,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony!
-Ralph
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones are fantastic. Thanks the help. ???
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LonnieP, Amazing! We're thrilled to hear that you are satisfied with your purchase. Thank you for the perfect star rating and for choosing Sony. Erin
Dynamic sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did a good job on this one. It is worth the money for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment ever!!! Quick shipping great packing !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG, we're glad you love our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Better noise canceling than WH1000XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good! Even better than the WH1000XM4 in noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jerrythemighty, We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity
Overpriced | Terrible Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst headphones I have own. Sony managed to create the worst possible headphones on the market. They constantly drop in the middle of meetings and calls. The most recent issue is not charging correctly. Yesterday, I was not able to charge them all day. I would recommend getting something different. Because these headphones are not worth the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Liberato, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. We'd love to troubleshoot the issues and make this a better experience for you. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the headphones.
For reference, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534546.html
For the charging issue, please follow the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534504.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was adequate, but when mowing lawn it did not perform as well as my last Sony wireless headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkW,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience you may have encountered with the noise-canceling feature on the WH-1000XM5 while mowing your lawn. While our advanced noise-canceling technology, featured in top Sony headphones, excels at reducing steady, low-frequency noises—such as those from buses, trains, or air conditioning—it may not perform as effectively against higher-frequency, non-steady sounds like lawnmowers, leaf blowers, and other power tools. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them! Get them you won’t regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JocelynB, Excellent! We're thrilled to hear that you're loving these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work flawlessly, what else can i say, work above and beyond what expected!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dranizle, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sounds good but headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good but with glasses I get a headache with NC mode on
I would recommend this to a friend Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever and the noise cancellation is like no other great product highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pokemonminitins, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice head set w/ very good noise cancellation. Great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nien, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works well. It performs as expected and very durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YungweiT, Fantastic! Good to know you like the durability and overall performance of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphone with awesome features and easy to handle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ujjwal, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
N/A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for long periods of time on my ears problems when walking and running it makes my ears sweat alot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LawrenceN,
Thank you for telling us about your experience with your WH-1000XM5. We appreciate your feedback regarding the breathability of the unit. Because the headphones achieve a tightly-sealed over the ears, this may tend to restrict airflow, trap heat, and cause the ears to get hot and sweaty, especially when worn during the warmer days of the year. Unfortunately, the headphones are not waterproof. Please be careful when using the unit in the rain or snow, in humid locations or when using the unit while you are sweaty. If sweat or condensation accumulates on the WH-1000XM5 sensor, this may not work flawlessly. At that point, it's good to air out and clean your headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your feedback! -Jess
- Cons mentioned:Connectivity, Price
Buy the xm3s or 4s instead. Not worth a dime.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the xm4s with a less comfortable design and carrying case, with a $50 price hike. Save some money and get the better, last gen version. Mine can't even connect to anything properly. It's hard nothing but trouble with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
We're sorry to hear about your issue with the WH-1000XM5 Wireless Noise Canceling Headphones. We apologize for the inconvenience. In this case, please check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534694.html
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable w/Stellar Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 is a fantastic over the ear music experience. The packaging is a little bulky, but once you get inside you realize they made the box to overprotect the contents. The carry case is just the right size to protect, but not take up a ton of space. The headphones come with usb-c power connectors (thank you!), a 3.5mm audio cable, and a tiny packet of gov't docs and an offer for a trial of a 360 app. Side note: That 360 audio is pretty amazing, but I don't want to be forced to pay for yet another audio streaming service. So no thanks. Let's just integrate this functionality into services that people actually use. (YouTube Music, Spotify, iTunes) The headphones are nice and light, very comfortable to wear for a long period of time. They lack a lot of oversized plastic that tends to make other headphones heavier. The padding is just right to maintain comfort but not be too hot to wear. The ear cups fit really well, and adjusting the size is really quite easy compared to some other headphones I've used before. They claim they will operate for 30 hours on a charge. I've been using them for 3 hours and sitting at 94% left. Considering that level of charge capacity, they don't feel at all heavy from bulky batteries. They're using some really good quality batteries in these cans. The app is crazy how many features are packed into it. It's a technophiles dream as there are all sorts of geeky features like taking pictures of your ears for adjustments. Or recognizing when you're walking vs sitting or driving and adjusting the sound based on situations. I've been playing with all the features in the app, and to be honest I feel like I've barely scratched the surface of what it can do. But to be real....you're probably not going to use most of that stuff. But it's there if you feel the need. The audio quality is really good, if not great! I feel like the highs and mids are pretty close to perfect. The lows....mmmmm....they're close but not perfect yet. It's really strange, and I think it has to do a lot with the source. For instance, listening to Red Hot Chili Peppers: sound great! Listening to Slightly Stoopid: sounds muddy Listening to Dre: sounds good, but you can hear just that bit of cloudy lows in between the beats. Compared to any other set of headphones though...They're really fantastic for a wireless pair of headphones. I feel the need to wire them direct to a CD player just to see what they really can do compared to this wireless compressed audio. Side note: I might be tempted to start using these on my gaming PC. The sounds is great and the noise-canceling would be sweet. The noise-canceling: Well that's just fantastic! I've got an older pair of Bose Quiet Comforts that I used on airplanes, and the noise-canceling on these just slays those. When you put these cans on the basic insulation of the cups is enough to really dampen everything as if you stepped into a sound room. But then you turn them on and everything goes perfectly dead silent. Nice job Sony! Not sure what else to say. They sound great, they feel comfortable, and they silence the noise. I would totally recommend these to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrizzlyD, Good to hear that you are enjoying your new headphones. We're also pleased to hear that you love the features, comfort, audio quality, usage of the Headphones Connect App, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin