Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Pricey but worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and they aren’t too big and heavy. Sound quality is better than expected. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredB, Awesome! We're glad that you are enjoying the audio quality and noise canceling of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Top of the line comfort and design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, charges fairly fast, and it weighs just enough to have a premium feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rizvi14, Fantastic! We're glad you like the comfortable fit, quick charging, lightweight design, and premium quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Quite a gem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5: Excellent noise cancellation, superb sound quality, and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, Great! We're glad that your investment is worth it and you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great all around. Better options for bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Certain sounds can slip through if they’re high pitched enough but I don’t believe that’s the fault of the headphones. Lacking in bass which I’ve heard the xm4 is better for but every other sound is amazing. App is very easy to use and equalizer helps fine tune for personal sound preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user790432, Awesome! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these, sound quality is excellent, no noticeable delay when watching YouTube, Netflix, and Hulu. TV shows like Breaking Bad feel way more immersive. ANC is acceptable, only complaint with it is that I wish it would do a better job cancelling out higher pitched noises. Overall, these headphones are great and I have had no problems with them so far. 9/10- one point taken off for ANC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENNNNNNNN, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort, Sound quality
Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line in comfortable noise-cancelling headphones. 3D sound is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RYAN, Thank you for giving the WH1000XM5 a perfect rating! We're so pleased to hear you like the comfortable fit, 360 reality audio, and top of the line noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound! If you enjoy instrumental music this is the best! Very light weight as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SmNihal, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you're having an enjoyable listening experience with these headphones. Good to know you like the excellent audio and lightweight design that are also noteworthy.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Just get em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You want some honesty. Im at a beach right now. Just had one of the best freestyles in a while. This is such an immersive experience. You connect so much better with music . I feel like these are a tool for me to sharpen my skills and also have a deeper appreciation of music. Should have gotten these sooner. They are well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user275660, Thanks for sharing your experience. We are glad that you are having a great time using your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, the battery life it unmatched. They block out background voices while on a call. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaD,
Thanks for this fantastic review!
We're thrilled to hear you highly recommend the WH-1000XM4 headphones. It's great to know you're experiencing the unmatched battery life and that they effectively block out background voices while on a call. We really appreciate that you've taken the time to share such a positive feedback and strong recommendation!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Excellent sound amazing weight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Not what yoU would get with wired headphones at the same price level but for Bluetooth headphones they are excellent. I did compare them against apple max and overall preference the sound of Sony, plus Sony you can customize easily (at least on mobile’s devices). There are a number of minuses all linked to software implementation : if you connect to 2 devices simultaneously you significantly cut the range of the connection and that silly speak-to-chat feature keeps enabling itself no matter how many times you turn it off. Apple max definitely switches from device to device much easier at least in apple ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexF, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Amazingly comfortable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and amazing ANC. Can't recommend these enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulS, Awesome! We're happy to hear that you like that these are comfortable and noise canceling works well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headband too hard again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones. They sound AMAZING and feel really nice and light. The reason i returned them is because of the headband. Its too hard and gives me a headache after only 30 minutes. I do not know why they don't add softer padding on top like they did on the XM2 and XM3 anymore. If the headband doesn't bother you, I can recommend these on sale or refurbished and save the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chaseyoboy, while we're glad that you like the sound quality, we regret to hear that the headphones had to be returned. There are some reasons why your ears may hurt when putting on or wearing headphones. For more details, please check here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
We hope that you'll consider the XM5 again in your future purchase.
Regards,
Erin
- Pros mentioned:Battery life, Sound quality
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, battery life, and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user363735, Awesome! We're glad that you like the sound quality, battery life, and connectivity. Thanks for your feedback and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Very comfy headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable wearing it. Light, very nice noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user610353, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Sound Quality! Comfortable fit as well. 5/5 Stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user444769, Thank you for your 5-star rating! We're delighted to hear that you like the sound quality and comfortable fit. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound on it is perfect, they are comfortable, easy to put away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user481993,
Awesome! We're truly delighted to hear that you are pleased with the sound quality and comfortability of your new Sony WH1000XM5 Headphone. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony did it again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is pretty good, I rock these at the gym all the time plus they don’t hurt my ears after long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .HiHoward, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted these headphones for Christmas. My fiancee loves them. The sound quality is great, even when listening to lower quality audio. Super easy to use right out of the box. No problem connecting these to her phone at all. The noise canceling feature is also high quality and we cannot hear anything outside the headphones when using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganP, Awesome! We're glad that you fiance loves here new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The greatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The my are amazing. I had the Apple beats and I prefer these over them everyday if the week. I even made a post about them on my social media letting everyone know how great they are .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user396046!
Thank you for your wonderful feedback! We are thrilled to hear that the WH-1000XM5 headphones have exceeded your expectations.
These headphones offer industry leading noise cancellation, ensuring a serene listening experience. With up to 30 hours of battery life, they provide long lasting enjoyment.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling Over-th
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and super comfortable.Love the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarthaM, Great! We're delighted to hear that you are enjoying thee sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin