Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11079692
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Xm4 upgraded to these and don’t regret it sound really clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeH, congratulations on your upgrade! We are excited to hear you're loving the magnificent sound of your new Sony - WH1000XM5. Their industry-leading noise canceling technology and comfortable design make them a perfect option for all-day listening wherever you go! Thank you for choosing Sony. Best regards, -Dominick
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product- 5stars Returned because bought wrong color. Easy process.-5 stars Quick delivery -5 stars
I would recommend this to a friend- Pros mentioned:Sound quality
Headphones Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality and Sound. Although range of the Bluetooth connection might have been done for a little greater diatance. Maybe it varies from the connected device. Not sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PiotrB, awesome! We're truly delighted to know that you're satisfied with the amazing sound & quality of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never owned a quality pair of headphones like these before. I've always preferred earbuds for the convenience, but after these I can never go back. Amazing. I'm glad I made the right choice when buying my first pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinE,
You made right choice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Thee best!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was getting some headphones with noise cancellation. That was not all!!! Downloaded the app, complete control of sound settings. I can take them off and they cut off! I can put my hand on the cup and now I can talk without taking the phones off! There’s more but man!!! Love’em!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Get the SONYS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning sound! Best purchase ever, GET THEM NOT NOT APPLE AIRPOD MAX THESE ARE 100000x better!! (Coming from a music audio obsessed person I need the best crisp sound no exceptions) these are so SO good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegPA, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves his headphones . He can listen with or without his hearing aids. Hreat buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LoriL!
We are so pleased to hear that your husband loves his new headphones. It is wonderful to know they provide a great experience for him whether he is using his hearing aids or not. We design our headphones to be versatile and comfortable for everyone, so hearing that this was a great buy makes our day.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely worth the price for how much it does for you. Plane ride was really quiet and peaceful with these on and the audio quality on top of that was really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user497247, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The battery life is also great. I have had them for about a month and use them 3-4 times per week and have not had to charge them yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadalynP, We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Bass
No complaints from me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphone I’ve ever bought, sounds pretty good. Bass is nice and punchy while not being so overwhelming it muffles the vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .HI user834013, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Great purchase, well worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.enjoy them for studying. Very comfortable, my ears do not hurt either compared to other competitors after wearing them for > 3 hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130770, We are glad to hear that you are enoying your study with your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony headset for my Granddaughter that is going to college. She loves them. Considering buying as a Graduation gift for my other Granddaughter that is graduating next year.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that your grand daughter is enjoying her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
Very worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! I was using apple products for years and i either lost or broke those products, these headphones are far much better quality than anything i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendonJ, Thank you for the 5-star rating! We're thrilled to hear you love the overall quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very Happy With These
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling. The app is great and does a good job of learning what to do with your headphones during daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichK, incredible! It is very nice to know and it makes us happy that you like the noise canceling feature and the Headphone Connect app of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
XM5 terrific sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The best headphones I’ve ever owned. Best Buy had them in stock and I love their customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM,
Awesome! We're glad to hear your enjoyable shopping experience. Nice to know you love the superb sound quality of your new WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 I took them on a long flight and was shocked how well these have worked. I have flight anxiety and they helped me tone out most to the noise. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabbs, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Bad fit. Good noise cancellation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are of good quality. The sound is comparable to my AirPods but the noise cancellation is much better on these. I would caution buyers to try them on at the store before purchasing. Even when adjusted to the smallest setting, they are still too big. They put pressure on the sides of my neck below my ears which is very uncomfortable because they drop down too low. This allows sound in as well. They are also heavy on top of my head and I have to move them to a different resting place. I've seen others complain about this as well. I will keep them because I am desperate at the moment for noise cancelling headphones and these do work. They just don't fit well at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User508087,
While we're glad you like its incredible noise cancellation and audio quality, we're sorry you've been running into difficulty and you feel uncomfortable during use. Allow us to help you and turn your experience around. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Comfort
Big ear review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got big ears and these are perfect. Really comfortable for long time. Noice canceling is amazing, can't tell when people come in sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alburrito, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones with minor flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in terms of sound quality and noise canceling. Down sides are can hear some creaking and ears get hot in about 20-1 hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayc, Thank you for your honest review! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Weak ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound good and are comfortable, but the ANC is not very good. Sony made a terrible decision to limit the ANC on these headphones. Even if you turn off adaptive ANC, you still don't have full control over the level of ANC. I just want to have maximum ANC all the time, but Sony does not allow that. In quieter environments the ANC is weakened. There are quite a few threads on Reddit about this issue, but Sony still hasn't fixed it. The ANC on Bose & Apple headphones is so much better than Ssony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GavinC, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have an issue with the noise-canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl