Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. Some customers find the headphones less portable and a bit expensive, while others have noted occasional connectivity issues and that the volume doesn't always get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
great pair of headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] one of the best anc headphones i’ve ever had, very lightweight and comfortable, good audio quality with good enough equalizer, and amazing noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johnminer987, We're thrilled to hear that you like the audio quality, comfort, EQ, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Solid Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic choice for headphones if you’re looking for something with beautiful sound and really solid battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerS, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great headphones with better software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good software better than bose qc3. Software is where it shines with talk to cancel noise canceling. Very nice feature for when the wife keeps trying to talk to me with my headphones on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swiish,
We're thrilled you love your XM5s and their superior noise canceling, especially Speak-to-Chat! It's fantastic to hear how well it works for quickly talking to your wife without taking off your headphones. Thanks for the 5-star review and for choosing Sony!
We appreciate the preference, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Great if you have the money for them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit has been great. Very comfy, especially for my bigger ears. Sound and noise cancelling have also been great considering I walk through the city to get to school everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottN, We're glad that they fit great and you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Anc is perfect
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them when working at a millwork job, noise cancelling was imperative and worked incredibly well for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Ynotgen!
We are so pleased to hear that your WH-1000XM5 headphones performed incredibly well for you while working at a millwork job.
It's fantastic to know that the noise-canceling technology was imperative and delivered the quiet environment you needed to focus, even in a very loud setting. That's exactly the kind of challenging environment the XM5s were designed to master!
Thank you again for choosing Sony to be your professional audio gear.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Broken Hinge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall sound quality and noise cancellation is pretty great and the battery . However, these are very poorly designed headphones for durability and have fairly frequent software related issues. I bought them in May 2022 and as of today they are no longer usable because of the very common hinge defect. - 3 months in the headphone band no longer kept its position, it would just slide around freely - 2 years in the hinge broke and is unable to be fixed so they are now completely unusable - Beside the two physical issues, I frequently encountered software issues ranging from random disconnections to being told I sound like a robot once a week while on calls. Note: I updated the software on the headphones frequently, so this was an ongoing thing. As a comparison, I _still_ have the XM3's and used them for 8+ hours a day for over 3 years before I "upgraded" to the XM5s. Those headphones are still going strong, my wife has been using them since I got the XM5s and there are no issues there at all. I strongly recommend looking somewhere else if you want to purchase a $450 (incl. tax) pair of headphones that will last a long time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM5. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file so we can better understand your situation. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Craig
- Pros mentioned:Battery life, Sound quality
Great value
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] They are really amazing headphones especially when you use the headphone app. You basically have control over the sound quality. Amazing battery life also lite weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, Excellent! We're happy to hear that you are enjoying the sound quality, battery life, and use of app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them. She loves the sound quality and speak to chat. She also said they are comfortable and lightwieight. She almost never takes them off since getting them as a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyN, Excellent! We're happy to hear that you daughter loves the sound quality, comfort, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good sounding
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the last model. Sounds great. Noise cancelling on planes is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dxdaytripperxt,
Thank you for choosing Sony!
We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones. They extremely comfortable, amazing sound, incredible well noise cancellation. Might cream just thinkin about these bad boys…. Overall great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zurc, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound love you can control eq settings and work great even with apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickN,
We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Good sound, excellent quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 are one of the best headphones on the market because of the attention to detail in weight, sound, the quality of the material and the software innovation in ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonF, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Top-notch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was in love with the model before this, and even more so with this one. You'll notice little bits and details in the music that you couldn't before, and they're VERY comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aduritine, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
sony wh-1000xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. I was never a fan of over the ear headphones till a buddy of mine introduced me to these. They last a long time on a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthbarN!
We are excited to hear you're now a fan of over-the-ear headphones and that the WH-1000XM5s were the ones to win you over!
It's awesome that they are lasting you so long on a charge, as we've designed them to keep up with even the longest days of listening. With their incredible noise cancellation and premium sound, they're the perfect companion for your music.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Definitely worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, good quality material and the case comes in handy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioBarbosa!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their sound quality, premium materials and convenient carrying case have enhanced your listening experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
I really enjoy these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On a plane 3.5 hour flight there and back with noise cancellation on plus light listening in between the flights and battery was still above 50%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Amazing! We're thrilled that you are enjoying the noise canceling function and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know everyone says the airpods max is unmatched but these are still great quality, good feel never hurt my head or ears even for hours of use and the sound is amazinggggg
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice WilliamR! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Glad I made the purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After many months of investigating and deliberating, I’m glad that I made the purchase! The comfort, sound quality, features and flexibility of these headphones are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GERange, Great! We're glad that you like the comfort, sound quality, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin