Customer Ratings & Reviews

Thank you for the excellent review, JohnE!

We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.

Thank you for your continued trust in Sony!

Best regards,

Gus, Sony Social Media Team

Hello MarwanA,

Thank you for choosing Sony!

We're honored to hear that you appreciate the great sound system of the WH1000XM5 headphones. Your positive feedback inspires us to continue delivering high-quality audio experiences that enhance every moment.

Best regards,
-Fred

Hello BenjaminT,

Thank you for considering Sony products.

We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.

To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.

Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We look forward to helping you get back to a seamless listening experience.

Best regards,
-Fred

Hi Alex

Awesome! We're glad you like noise canceling and comfort-ability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

Regards.
David

Hi HectorC,

We're glad that you are enjoying the sound quality of the headphones. Your feedback about the touch controls and design is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.

These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises.

For more serious workouts or if you sweat a lot, we suggest our headphones that are specifically designed for these tasks like the WF1000XM4.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi user780132,


That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BhavishyV, We are happy that you like the noise canceling feature of your new Sony WH1000XM5 wreless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Hi Nyyy, We're glad that you like the loudness, comfort, and noise canceling function. You can adjust or change the touch control settings using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

That's great, Zeke! You definitely made the right choice. We're really glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your purchase and for choosing Sony! -Jess

Hi Iced, Thank you for sharing your wonderful experience with your WH1000XM5! We're very happy to hear that you love the great sound quality, foldable and durable design, and top notch noise canceling feature of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor panel and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam

Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria

Hi Alva, That's nice to hear! We're delighted that you find these comfortable and you're enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Jairo, Thanks for your feedback. We're glad that you like the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi kunuh, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We also appreciate that you like the battery life and lighter design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Jams,

Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, design, and user-friendly functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Hello KennethD,

Thank you for choosing Sony!

We’re excited to hear that your son is enjoying the WH1000XM5 headphones and appreciates their quality and sound. Knowing they bring such positive experiences to your family means a great deal to us.

Best regards,
-Fred

Hi BrandonB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi PaulL, Fantastic!We're delighted to hear that you find them a significant upgrade from your previous Sony headphones, especially appreciating the superior noise cancellation and added features. We understand your concern about the headphones not being foldable, which can make them a bit bulkier to carry. Regarding battery life, while noise cancellation does consume more power, the headphones are designed to balance performance and battery efficiency. We appreciate your feedback and hope you continue to enjoy the premium audio experience with your WH-1000XM5. Thanks for choosing Sony! -Sam

Hi Progman, Great! We're glad that you like the sound quality, features, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin