Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. Some customers find the headphones less portable and a bit expensive, while others have noted occasional connectivity issues and that the volume doesn't always get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent sound quality with Noice cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my Tele conference needs. Excellent sound quality with Noice cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipJ,
Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So y makes the best products and these headphones don’t disappoint. Noice canceling is awesome and they just fit so well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enzo,
Very nice! We're glad to hear that you like the noise canceling and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these things 8-12 hours a day between work and gym and they are phenomenal being able to drown out noise or let it in whenever i want is perfect for my job in machining and perfect for backround noise at the gym. The sound quality is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1834,
You made the right choice! We're thrilled that you like the battery life, noise canceling function, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Incredible battery life!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these earphones. The sound quality is amazing and she said that the battery lasted an entire month!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality comfortable on the ears good item overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acemoe,
We are glad to hear you're enjoying the comfort and quality of your new WH-1000XM5 headphones. We hope they provide you with a great listening experience!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
MY FAVORITES!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are my first noise cancelling headphones and I LOVE THEM! I use them for gym and library and they are perfect for me to disconnect from surroundings. Also, battery last for ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra, We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality, Weight
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and convenient to bring everywhere, definitely a worthwhile investment. Love the noise cancellation and the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome choice! We are glad to hear that you are enjoying the noise canceling of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great but could use some work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality audio, however the low end does lack. Other than than great headphones. On the other hand battery life is amazing. I can last weeks without charging these and i use them at the gym every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, We're glad that you like the audio quality and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with this product. The quality exceeded my expectations, delivery was quick, and the customer service was responsive and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AryanC,
Thank you for choosing Sony!
We're beyond pleased to hear about your great experience with the WH-1000XM5 headphones! It's wonderful to know that the audio quality has exceeded your expectations and that you found both the delivery process and Best Buy customer service responsive and helpful. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Overall Great Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, excellent noise cancellation, fits comfortably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, We're glad that you are enjoying the noise canceling and fits comfortable. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones better then beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact they can lastu longer on a battey then the beats i had and they have better noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Primalport51, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so perfect! To use on airplane, noisy areas, home, you name it! We love this so much, getting a second one soon!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacarenaC, That's great! We're very happy to hear that you're satisfied with your purchase. We're looking forward to your next purchase! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
I like them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last long, sound great, great for studying! They charge fast. Overall very happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaG,
Great! We are very happy that you are pleased with sound quality, battery life and the quick charge feature of our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Perfect headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, excellent noise cancelling, lightweight. I only use other headphones when these are charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexnano, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're so happy to hear you like the exceptional sound, superb noise cancellation, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! I love the ability to turn the noise cancelling feature on and off, so I feel comfortable wearing them while walking outside and will still hear when someone is behind me. The app is easy to use, and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homer, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. Sound is good. Durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RocB,
Thank you for choosing Sony!
We couldn't be happier to hear that you enjoy your WH1000XM5 headphones and appreciate their ease of use, sound quality, and durability. Your positive feedback encourages us to keep delivering reliable and high-quality audio experiences.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Worth the spend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, and battery life. Switches between 2 connected devices seamlessly. Would prefer if it folded like the XB900
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanx, We're glad that you like the sound, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Quite good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite good. Sound excellent for Bluetooth headphones. A bit pricey and they are a bit hot on the ears. Noise cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi None, Excellent choice! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound and noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise cancellation works magically on airplanes. I appreciate the ability to turn on transparency mode. I only wish switching between Bluetooth devices was automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ooooooh,
Thank you for choosing Sony!
We truly appreciate your positive feedback on the WH-1000XM5 headphones! It's wonderful to know you're enjoying the exceptional sound quality and the remarkably effective noise cancellation during your flights. We're also glad the transparency mode is proving useful for when you need to be aware of your surroundings.
Regarding your suggestion for automatic Bluetooth device switching, thank you! We're constantly working to improve our products, and feedback like yours is essential as we develop future enhancements.
In the meantime, you can connect your headset to two devices simultaneously through a multipoint connection, allowing you to switch music playback between devices effortlessly without the need to reconnect via Bluetooth. This means you can enjoy music from one smartphone while remaining available for incoming calls on both devices, enabling you to answer calls as they come in.
To learn more about how to enable multipoint connection, please visit the following link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html.
Best regards,
-Fred