Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. Some customers find the headphones less portable and a bit expensive, while others have noted occasional connectivity issues and that the volume doesn't always get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent noise cancellation and sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation--when I took them off, the noise of my office AC (usually barely perceptible/unnoticeable) seemed really loud by comparison. I also enjoy my music with much more focus while wearing them. Of course, this is coming from someone who only used AirPods, so my experience is probably to be expected... but I stand by my review!! I haven't worn them to the gym yet though because I don't want to sweat in them... need to figure out how to protect these babies because they are that awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kksound, We're delighted to hear that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HailahH,
Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
comfortable light headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise cancellation headphones. Really sets them apart from others.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuniorN!
We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Great headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and fine detailing. Noise cancelation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, VazraviratP! You definitely made the right choice with these headphones. We're thrilled to hear that you appreciate the exceptional features and exquisite sound quality of the WH-1000XM5 headphones! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
The Best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best of the best in sound quality, confort fitting, I just can't stop wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro, Amazing! We're glad that you like the comfort fitting and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Affordable & efficient
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headsets! I wear them to the gym everyday & they are so comfortable !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KianaC,
Thank you for choosing Sony!
We're elated to hear that you love your WH1000XM5 headphones and find them so comfortable for everyday gym use! It's wonderful to know they enhance your workout experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
2yrs old
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a while back, still works perfectly haven’t had any issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VNich,
It brings us great satisfaction to hear that your WH-1000XM5 headphones are still performing perfectly for you!
It’s wonderful to know they have stood the test of time. We take great pride in the durability and longevity of our flagship headphones. Since you’ve been using them a while, we hope you’re still enjoying the industry-leading noise cancellation powered by our Integrated Processor V1 and the HD Noise Cancelling Processor QN1. These work together with eight microphones to keep your environment quiet. Plus, with up to 30 hours of battery life and our DSEE Extreme technology upscaling your music in real-time, they are built to remain a top-tier listening companion for years to come
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Weight
Great sound, good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softer on the ears than bose , lighter , top band may cause pressure on head if wearing for too long but can definitely be adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab1993, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones - Wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The only struggle is trying to get them synced for the first time with having to download the app and everything which you have to do everytime you want to use them with a new device but after that connection is easy and ready to go!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunaW, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Worth the price if you can afford them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent sound. Wear them primarily during the day listening to music while working from home. Also work as headset/microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jwcarney, Good to hear that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable ear pieces, noise canceling is amazing, and sound quality is excellent! Very pricey though, I hope it lasts more than 18 months.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, AsiaMarie! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall features.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for leaving us such a wonderful review of your new Headphones!
-Jess
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound, customizable sound options and seemless connection to all devices. Comfortable to wear and durabel, too!
I would recommend this to a friendBrand response from SonyListens
Posted .HiEdTo, We're glad that you like the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Highly recommend!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the base is so amazing and the music is very sooth and clear!! Love them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieC, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! The sound is great and they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Expensive but maybe worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in the build and sound. Extremely comfortable however, I don’t know if they are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
best audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality audio better thtan my airpod max. sleek design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi john, We're delighted to hear that you like the audio and sleek design. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling is super. Comfortable with superior sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NovaCaine,
Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, also pretty comfy and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this headphones to sleep. They are comfortable and give me the noise cancelling i need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddy, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is one of the best sounding headphones that you've owned. Good to know your purchase went well and you're enjoying the exceptional comfort and superb features of our industry-leading, Noise Canceling headphones WH-1000XM5. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess