Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. Some customers find the headphones less portable and a bit expensive, while others have noted occasional connectivity issues and that the volume doesn't always get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling is super. Comfortable with superior sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NovaCaine,
Awesome! Glad to hear that you are enjoying the superb sound quality, noise cancellation, and comfortable fit of your WH1000XM5 headphones. We are committed in providing our customers with the greatest experience possible. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, also pretty comfy and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this headphones to sleep. They are comfortable and give me the noise cancelling i need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddy, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is one of the best sounding headphones that you've owned. Good to know your purchase went well and you're enjoying the exceptional comfort and superb features of our industry-leading, Noise Canceling headphones WH-1000XM5. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Battery life, Sound quality
Great addition to the Sony headphone line up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones as an upgrade to my XM-3s. Sound quality and noise cancellation are top notch. Overall great quality and very long bettery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, Great! We're happy to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Hrad phone review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Easy to use and work wonderful.these do not hirt my ears like other headphones do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RochelleElder1,
Thank you for choosing Sony!
We're pleased to learn that you're enjoying the WH-1000XM5 headphones! It's great to hear they're easy to use, work wonderfully, and are comfortable to wear. Thanks for sharing your positive experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very nice, and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elking We're glad that you're enjoying the sound and battery life, Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Homework Necessity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound is great! Only complaint is the product turns off randomly almost every time I use them. The battery is one of the biggest perks. I typically use them every other day and charge about once a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosieReview, Great! We're glad that you like the sound quality and battery life. We're sorry if the headphones randomly turns off. Allow us to help and turn your experience around.
If the headset is turned off automatically, please try the following:
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
Make sure the battery is fully charged.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=Automatic%20Power%20Off
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, The noise cancellation is amazing the only down side would be the recommended app for more detailed features.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
fits my big head!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable, nice sound. Most headphones are not comfortable to me, these are!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justf4fun, Awesome! We're glad that you like the sound and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Upgrading from 1000xm4.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best upgrade from 1000xm4 compared to sound quality and battery life. Did not notice a major improvement in Noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great headphones with great battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with great bass the only complaint is that the app to connect to the headphones is not as good, but it’s just a minor detail
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MasonS, we're glad that you like the sound quality and battery life. We also appreciate your feedback about the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Work great for hard of hearing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation. I am someone that uses hearing aids so was trying to find something able to accommodate without having to just crank up the volume. These headphones achieve that by adding a lot of customization within the app. I’m also able to use them for work calls and switch between my laptop and personal device seamlessly through the dual Bluetooth connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexH, Thanks for sharing your awesome experience with your new Sony WH1000XM5 wireless noise canceling headphones. We are glad that they work great for your needs. Thank you for your purchase. Enjoy! Vincent
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Very durable. My husband loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MARIEM,
We are happy to hear that your husband is loving his new WH-1000XM5 headphones! It is great to know that the sound quality and durability have met your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Impressed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are better than the last headphones sony put out. Better sound, comfort and anc!sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfiedcustomer, Thank you for the great review! We're very happy to hear you like the excellent sound quality, comfortable fit, and exceptional noise cancellation of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life. the noise cancellation is on a different level and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joshua, we're glad you like the battery, noise canceling feature and sound quality of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Best headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing these headphones are so comfortable and last so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halima, Thank you for the positive review! We're glad you like the comfortable fit and excellent battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Wonderful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and exceptional sound. Ver comfortable on the ears and able to wear for a full work day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarrettS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and really really confortable. The sound cancellation is excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WIDI, Perfect! We're thrilled to hear you like the amazing sound quality, comfortable fit, and excellent noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful fit for my big head. Used it for my over seas trip. Trains and Airplane excess noise was eliminated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeM, Excellent! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Bose has a contender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought i could be talked out of my Bose but these did it. Noise cancelling is incredible as well as sound quality and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boydapproved, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl