Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones' sound quality, comfort, and battery life. Many appreciate the lightweight feel, design, snug fit, and adequate active noise cancellation. Some customers feel the headphones lack portability compared to previous models and are somewhat expensive. Others have noted concerns regarding connectivity and maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, amazing sounds and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caarlo19, Excellent choice! We're pleased to hear that you like the audio quality and comfort. Thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality, but maybe mine is defective?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded to these from the XM3 model (which I loved, no issues at all) and even though these are great headphones with great sound quality, I’d barely consider them an upgrade. The sound quality is barely better than my old ones (the bar was pretty high to begin with though) & there are some new features that I don’t use much but they’re still cool. However, the thinner headband means it hurts my head after a while, whereas I could wear the XM3’s for hours on end without any discomfort. On top of that, there’s a very startling thumping noise that occurs ever so often that’s louder than the music. It sounds as if someone is hitting the ear cuff from the outside. Also, ever so often, they will shut off for no reason at all. Not because it ran out of battery, not because I pressed the power button, not for any known reason. It just turns off. It turns right back on when I press the power button, but it sure is annoying. Maybe I got a defective product, but it was new from an unopened box. I’m pretty disappointed by those irritants but since it still has Sony’s trademark quality and functions well the majority of the time, I’ll deal with it until I can afford to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abbie, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. It is recommended to extend the slider to its full length before putting on the headset for more comfort. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=slider
For low sound quality, or noise or unusual sound can be heard, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise
If the headset is tuning itself off, please follow this link:
https://www.sony.com/electronics/support/articles/00278419?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best purchase ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headsets were a long time coming. After getting them on sale, these turned out to be my favorite headphones ever. - ANC - plane, car rides, people, door bell. I will miss everything. It works. - pause and anc turned off when you speak to some one - that works - zoom calls and phone calls - clear - music - amazing I love these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, That's awesome! We are so glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Xm5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise cancellation, they fit snug and dont fall off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoD Awesome! We're glad that you like the noise canceling and fit. Thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones and the noise cancellation is great. My school library gets very loud at times but when these headphones help me focus on my homework by cancelling out that noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenD, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Top of the light headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC on the market. Very comfortable and lightweight. Great sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMish, Awesome! We're so glad that you are enjoying the superb noise cancelling feature and amazing sound quality of your WH-1000XM5 headphones. Good to know you point out the exceptional comfort and lightweight design that are noteworthy. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess
good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it and also i will recommend this to anyone that needs a head phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myhonestrequests,
It brings us great satisfaction to hear that you are loving your new WH-1000XM5. Knowing that you enjoy them enough to recommend them to others is the highest compliment we could receive. We’ve put a lot of work into the noise canceling and sound quality of this model, and we're so glad it's making a difference in your listening experience.
Thank you for choosing Sony and for being a valued member of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
Sony XM5
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones, work amazing! Sound quality is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myles, thank you so much for the fantastic review! We're immensely pleased to hear you're enjoying your new Sony - WH1000XM5 headphones and that the sound quality and performance are hitting the mark for you. Your feedback means a lot us, thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Comfort
Comfortable headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable headphones that are easy to use with the app. They are soundproof pretty well! Recommend for anyone looking to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lynda,
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the WH-1000XM5 headphones and finding them comfortable and user-friendly. We truly appreciate your recommendation!
With our WH-1000XM5 you can enjoy High-Resolution Audio playback, ensuring high-quality sound.
Thanks for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Comfort, Sound quality
Prefect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality best comfort and consistency
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Amazing! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Totally worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and the sound cancelling is amazing. Best headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carley, we're glad you like the comfort and sound of our product. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH1000XM5 a pleasure to wear. Thank you for choosing SONY! ~Earl
Sony Headphones for the Win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User233025,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good highs and low sounds. Better bass than my previous Sony mx3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BugsBunny,
Thank you for the 5-star rating! We're glad to hear that you like the bass sound quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Best ANC you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones because I love music and I hate outside noise while listening to music so these are perfect. Paired with the Sony headphones app that allows you to build an EQ of your own you can’t go wrong. Top notch noise cancellation, a pretty good ambient mode, speak to chat, and few other bells and whistles make these worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
That's nice! We're are delighted to hear that you are very much satisfied with your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. We're glad that you are enjoying the noise canceling feature as well as the ambient mode, speak to chat and also the Sony | Headphones Connect app wherein you can customize the settings of the headphone to your preferred setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Comfort, Sound quality
Sony WH-1000CM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best headphones that I have had. It is very comfortable and works great with excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth a little adjustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just excellent! You will need to adjust the equalization to your taste - out of the box it is muddy. Noise cancellation is just right and it is a little sensitive to talking (shutting playback). Again, still just excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uranian,
Thank you for the purchase! We're happy to hear that you like the noise canceling and smart features of the headphones. Thank you for choosing Sony!
-David
Use of the 3 month reward of YouTube, Apple Music…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the headphones but i cant acceses to the benefits you guys gift. For example, the 3 months free acceses to YouTube or Apple Music I put the code and I can’t receive the reward lets say.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Very good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality and has a good lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter uses it everyday. Great sound quality and battery life. Strongly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 12345, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! I especially love using them in the gym. They really block out all surrounding noise. I use them while moving around a lot and they rarely slip off my head. The only time they slip a bit is when they are over my long hair. It is better if you move your hair out of the way so the pads make contact with your skin, keeping them in place and barely moving.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags319, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin