Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones' sound quality, comfort, and battery life. Many appreciate the lightweight feel, design, snug fit, and adequate active noise cancellation. Some customers feel the headphones lack portability compared to previous models and are somewhat expensive. Others have noted concerns regarding connectivity and maximum volume.
This summary was generated by AI based on customer reviews.
W headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it for my dad, lowkey should've just kept it and given him my xm4. an absolute W headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeterN516,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-1000XM5 headphones have made such a great impression. It’s wonderful to know they deliver an exceptional experience worthy of keeping for yourself. Your dad is sure to enjoy the outstanding sound quality and comfort these headphones offer. We truly appreciate you sharing your enthusiasm with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Superb Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, very comfortable and fantastic ANC!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew, We're glad that you like the audio, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sensational
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional! The headphones sound quality without any input from the app sound great and with they Sony headphones app they are beyond my expectations. The equalizer makes fine tuning your preference in sound is amazing. One tap connecting works perfectly, and you can connect with 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
SONY HEADSET
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing, our first one fell in a bucket of mop water and stopped working, we were devastated and bought annother pair just because we loved them so much! Definitely recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adkins85, Fantastic! We're extremely pleased to hear about your satisfaction with the amazing performance of these headphones. Thank you so much for the love and for recommending our WH-1000XM5! - Romeo
- Pros mentioned:Sound quality
Happy Husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones do exactly what they are intended to do. He got these after wanting to purchase them for 6 months. He was extremely excited to wear these and I didn’t understand why. He is smiling more I’ve noticed especially when I talk to him about work of even more when it’s cleaning day for me. He seems very satisfied with his experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebecaP, Excellent! We're pleased to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best quality money can buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to my phone and work laptop. Nobody at work hears my background noise from home life. I can have my volume on high and nobody else hears it, at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaniB, We're glad that you like the overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony-WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good for the price that they are. Getting them on sale is even better, but what makes them so good is the sound quality. I was listening to music and heard parts of the song I’ve never heard before. Outstanding headphones, 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UncookedRamen45, Thanks for sharing you awesome experience with your new Sony WH1000XM5 wireless noise canceling headphones. We are happy that you like their sound quality. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Love
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've just had these for a few days. That being said I love them. Came from the MX3's and these are so much higher quality. No squeaks from the frame. Noise cancelling is much better thann the 3's and so is the over all sound quality. So far I love them.
I would recommend this to a friend 
Absolutely great headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I didn’t think I’d like them as much as I did but they are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshM,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones exceeded your expectations and impressed you so much. Your positive experience truly motivates us to continue delivering exceptional products that enhance your daily life. We're grateful for your trust and happy to be part of your audio journey.
Best regards,
-Fred
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have sensitive skin the material around the ears I had a reaction too. Now my husband uses them and loves them. Visually they look great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuiselleM,
Thank you for sharing your experience with the WH-1000XM5. While we are glad to hear that your husband is enjoying the headphones and that you appreciate the design, we are truly sorry to learn about the skin reaction you experienced.
We take feedback regarding the materials used in our products very seriously. Please be assured that we will share your comments with our Product Development Team for their review and consideration in future designs.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Best headphones i have ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a sound afficionado but upon using these headphones you can tell the rich and vibrant sound that emanates from them. You can get lost in just listening to the music and subtle tones. Just love these and would recommend to anyone interested in purchasing a truly unique set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wallcombo, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 the best sounding headphones that you've owned. We're also pleased to know you are enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a 5/5 purchase and would purchase again. The sound quality is clear and noise cancellation works well, even when near loud noises like a plane engine. Perfect headphones for day to day use, studying, and traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClarissaM,
You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! Already bought 2 for the kids and buying another one for wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OliverC,
Thank you for choosing Sony!
We're thrilled to learn that you're so impressed with the quality of the WH-1000XM5 headphones that you've already purchased two for your kids and are now getting another for your wife! It brings us great joy to know that our product is providing such enjoyment for your entire family. We sincerely appreciate your loyalty to Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones! Comfortable and superior sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, Good to hear that you like the comfort and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Got them for a plane trip and for once I didn’t hear the planes engine or anything else around me. Highly recommend. And they’re lightweight which I love too.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, GiGu!
We are absolutely thrilled to hear how much you love your WH-1000XM5 headphones! It is incredibly rewarding to know that the next-level noise cancellation completely eliminated the plane's engine noise and surrounding distractions during your trip—that is exactly what they are designed for.
We're also glad you appreciate the lightweight design, making them comfortable for long journeys. Thank you for your high recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect noise cancelling headphones! Worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your fantastic feedback, QR315! We're thrilled to hear that you're enjoying your WH-1000XM5 headphones and that the noise cancelling performance has exceeded your expectations. Delivering top-tier noise cancellation and premium sound quality is our priority, and it's great to know you feel they're worth the investment. If you ever want to explore more features or have any questions, our team is always here to help.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Why you need to purchase this?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones 9/10 It has an awesome feature to change the way you want to listen to music and don't forget canceling noise, but why not a 10? She was 10 months old then, but unfortunately the head support needs a bit more support, it could fall off if you like to run a lot.I think it’s a very well headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're very grateful for this positive feedback! Glad to hear you like the excellent noise cancellation of your new Sony XM5. To ensure a comfortable and stable fit, try to adjust the left and right slider of the headphones. And the step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The Best Xmas Present Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony did it this time. I use it everyday. Connectivity is very quick. Noise cancellation blocks everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Swirl,
We’re so happy to hear your Sony WH-1000XM5 headphones made for the best Christmas present ever! It’s great that you’re enjoying the quick connectivity and powerful noise cancellation. Enjoy your daily listening!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Head sets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it !!! Look cool and comfortable!!! The music sound amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grace, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Lightweight, but heavy hitters.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. Lightweight i only wish these were not so expensive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timahawk1, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl