Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11835293
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. Some customers find the headphones less portable and a bit expensive, while others have noted occasional connectivity issues and that the volume doesn't always get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Perfect for Long Haul Flights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is amazing. Wore these on an 8+ hour flight on one charge. Love that they come with an aux cord for in-flight entertainment and the noise cancelling was perfect. Also was able to wear a travel pillow and sleep with them on pretty easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jstoe, That's awesome! We're glad that you are impressed with the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great audio product, needs mechanical improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio product. However for new buyers be super gentle when putting on. Overtime the joints get weak and may snap. The quality there needs improvement mechanically. The audio technology is the best nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC,
We appreciate your feedback regarding the build of the WH-1000XM5. While we designed these with a lightweight, "noiseless" construction for maximum comfort, we take your comments about the mechanical joints seriously. We recommend storing them in the included hard case when not in use to protect the swivel points. If you ever experience a structural issue, please contact our support team to discuss repair options or our specialized headband service.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best Sony WH Series Headphones Yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical when I saw the design of these headphones, and they were going to be overpriced and cheaply built. I was surprised at how comfy, and well-built these were when I put them on. The noise canceling is the best iteration yet and doesn't hurt my ears like previous models. If you want to splurge on over-ear headphones, then give these a try! I use these in the office daily and couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
Thank you so much for your positive feedback and recommendation! We're glad to hear we were able to meet your expectations with the WH1000XM5. Nice to know you are enjoying the amazing sound quality, comfortable fit, noise canceling features and overall performance of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
XM5’s Exceeded expectations.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Exceeded my expectations especially from being a so called “AirPods user” for most of my life. The app is really intuitive and has great customization for the sound. The case is great too. I only wish that the materials were as nice as the AirPods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganW! It brings us great satisfaction to hear your feedback on the WH-1000XM5 headphones. Thank you for sharing your experience.
We're really glad you found the Sound Connect app intuitive and helpful for customizing your sound.
We appreciate your honest comment about the materials, and we certainly value all input as we develop future models.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Quality and durability
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I been using this headphones for the last 4 years and still on very good shape sound quality is really good i try other brands and just keep breaking this is your best option is you want something for a long timw
I would recommend this to a friendBrand response from SonyListens
Posted .HI Nikzero,
That is truly outstanding to hear! While the WH-1000XM5 model is newer, we are thrilled that you've found exceptional longevity and sound quality with our 1000X series over the past four years, and we are glad the commitment to durability has made Sony your preferred choice.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Xm5s are better than i thought
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really enjoy the color and the sound profile, i upgraded from xm3 and the noise cancelling is noticeably different. the added drivers help the sound be more clear and distinct. bass is stronger but not overwhelmingly so, i just don’t like the fold out method for the 5s, they fold outward looking and sit on my clavicle uncomfortably, i also worry about the hinges since i’ve seen a lot of people mention that, but so far so good. i probably will get the xm6s but the only thing holding me back is the colors. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImranH,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the color and sound profile of your new WH1000XM5 headphones. It’s great to know that you’ve noticed the improvements in noise cancelling and sound clarity! We appreciate your feedback regarding the fold-out design and your concerns about the hinges; we always value input from our customers as it helps us improve our products. We're excited to hear that you're considering the WH1000XM6! We’ll definitely take your feedback on colors into account.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are Worth getting because it has so many functions with it they have noise, cancellation and Speak to talk and ambient sound. Also, this is good for the gym because it stays on your head and it’s just on any type of head size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XavierP Awesome! We're pleased to hear that you're enjoying the audio and features of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones I’ve purchased in life!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancellation is the best I have experienced. Super comfortable, works well with all my devices, sound quality is great for music and calls. The mic even filters your voice well during calls. I have been listening to music in the background on a call and the person I was talking to didnt hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArrSea, Amazing! We're glad that you like the noise canceling, comfort, sound, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a good price. Easy to set up. Long time in between charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiannaH,
That's wonderful to hear! We're so glad you're enjoying the Sony WH-1000XM5 headphones! It's fantastic to know you find the sound great, setup easy, and appreciate the long battery life. Thanks for sharing your positive experience!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Best NC Headphones for studying with Misophonia
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones so much. I use them at the gym and to play games and study. Theyre authentically pleasing so i dont feel silly wearing them. They do fall off with heavy activity so i dont recommend them for running or jumping. But i LOVE the NC features because i struggle with misophonia so much.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JessicaG Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Quality sound with no distractions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their ability to shut out the rest of the world is amazing. This headset is very comfortable and produces a rich sound that is unaffected by the noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the 5-star and review, John. We're truly delighted to hear that we've matched your expectations with your Sony WH-1000X5 Headphones. Your satisfaction with the excellent noise cancellation, sound quality, and overall comfort of your headphones are greatly appreciated. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Price
noise cancelling is great but app gives me issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling! I would give 5 stars however the price is high in my opinion. I love all the features, the app looks dated but is still useful. The only issues I have are regarding app settings changing and having to reset them each time I turn the headset on/off. Specifically the feature that pauses music when you turn your head gets annoying, I change it in the app however it changes back between uses. Overall, solid headphones but pricey for app annoyances.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are amazing! They are so comfortable and soft on your ears. The noise canceling is also so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrocktonL, thank you for this amazing review! We're delighted to hear you're enjoying the ultra-comfortable design and industry-leading noise cancellation technology of the WH1000XM5 headphones. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
10/10 Headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, feels very light and can wear it for a long period of time without it feeling uncomfortable. Noise cancellation is outstanding. Definitely recommend to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleH, We're happy to hear that you like the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The sound is crystal clear. Love the feature that lowers the volume when you place your hand on the right side of the headset to hear when someone needs to talk to you. Having the headphone charged via usb is great....no more batteries! They also hold the charge for a long time. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tampagirl, Excellent choice! We're glad that you like the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones I own
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Have had them now for a few months and one of my best purchases to date. The sound quality is outstanding and I love how noise canceling these are. They also do not hurt my head at all or feel tight. These are one of the first headphones to not give me headaches. I have many pairs of headphones and these are number one in my list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaz9,
Awesome! We're glad you found the best headphones that matches your needs and expectations. We're really glad you are enjoying the outstanding sound quality, comfortable fit and noise canceling features of the WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, comfortable, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant1, perfect! We're glad you like the sound quality, comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I now love to vacuum!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter received this for an early Christmas present. She wore them vacuuming and said they worked great! She couldn’t hear anything but the music in her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Thank you for choosing Sony!
We couldn't be happier to hear that your daughter enjoyed using the WH1000XM5 headphones while vacuuming and that they effectively immersed her in the music. It’s wonderful to know the headphones are delivering such a clear and focused listening experience during everyday activities.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding headphones. Noise cancelling is very effective. The only thing, is I would just pay the extra $60 for the xm6 right now, since the noise cancelling is even better with those.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, RyanL!
It is great to hear that you're finding the noise cancelling on your WH-1000XM5 so effective—it really is a benchmark for clear listening.
We also appreciate you sharing your perspective on the value of the WH-1000XM6. You make a great point; while the XM5 remains a top-tier performer, the newer XM6 features our updated QN3 processor and 12 microphones to push that noise cancelling even further. It’s helpful for other shoppers to hear how you weigh that price difference against the latest tech!
Thank you for being a part of the Sony community.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sounds good and no complaints at this time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these over some other brands. Bought these for my kid (24 yr old). Said these are very good. Loves the over ear. Can wear them quite a while without listening fatigue. Loves the function of covering on one ear muff to be able to pause listening and talk to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, This is great! We're glad that your kid likes the features of his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin