Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Fantastic but uncomfortable
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones sound great, block most of the noise around me, and look amazing. Unfortunately, they get uncomfortable after about ten minutes of use. Sony didn’t add nearly enough padding to the headband so it feels like my head is right against the plastic. I’ve seen some reviews about this, but most don’t mention it, so maybe its not much of an issue for everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallinC, Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you are enjoying the sound quality and noise-canceling features. However, I'm sorry to hear about the discomfort you're experiencing with the headband padding.
Ensuring the correct fit can significantly improve comfort. Here are some tips on how to wear the headphones correctly:
Check the Left and Right Indicators: Make sure you are wearing the headphones with the correct orientation. The left and right sides are marked on each slider, with a tactile dot on the left side.
Adjust the Sliders: Extend the sliders and position the earpads to cover your ears completely. Adjust the sliders so that the headband touches the top of your head softly.
Ensure Proper Fit: Make sure the earpad cushions do not bump against your ears and that the headband fits snugly but comfortably on the top of your head.
I hope this helps!
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Battery lasts forever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound canceling works so well and the battery lasts forever. Went on trips with it and no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithC, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Best ANC over the ear headphone on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Charges quickly. More bass than Bose. Bose has flatter response. Up to personal preference on sound between the two
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaveenS,
That's great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that that you like the bass sound quality and battery performance of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort
Very Nice color Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, perefct fit, very comfortable. Really nice blue color. Overall the best headphones you can get
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Thank you so much for taking the time to leave us a great review of your Sony WH1000XM5! We're glad you like the perfect and comfortable fit, nice Blue color, and overall features and performance of your new Sony headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
True noise canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase, fell in love with Sony headsets. If you value high quality noise canceling headphones then don't even bother with other brands. Handwashed the case wigh no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your wonderful experience with the WH-1000XM5, NinelM! We're thrilled to hear that you’re enjoying the high-quality noise cancellation and that our headset has become your top choice.
Regarding your mention of handwashing the case, we appreciate your attention to keeping your accessories clean. While it’s important to maintain your headphones and their case, we recommend following Sony’s official care instructions to ensure long-term performance and avoid accidental damage. For most Sony headphone models, it’s best to clean cases with a dry, soft cloth, and to avoid submerging them in water or using harsh cleaning agents, as some cases may not be water-resistant and moisture could lead to malfunction or affect their longevity.
Thank you again for your feedback and for choosing Sony. We hope your WH-1000XM5 headphones continue to provide an exceptional listening experience!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love them best set of headphones so happy with the lightweight and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyF, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Most comfortable headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear, great sound quality. however it starts feeling heavier if wearing it for more than an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PankajP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, easy BT connection and great noise cancelling features.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Julsv,
That is fantastic feedback! We are thrilled that you are enjoying the excellent sound quality, easy Bluetooth connection, and great noise canceling features of your Smoky Pink WH-1000XM5 headphones.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort
Overall Great Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are easy to setup, comfortable, and have a long battery life. The noise cancelling could be better. Not sure if its the software or the actual headphones, but in some environments the noise canceling doesnt even seem to turn on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5. If the effect of the noise canceling of your WH-1000XM5 is not sufficient, please follow the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Bass, Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I have been comparing my bose QC 35 II and Sony 1000XM5. The latter beat the former out of the park in terms of sound quality and bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odin Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he wears them all the time. Seems to really like them and all the neat features they come with / offer. Also seem to be built well and perform well. They are a bit pricey, but i got these on sale just before christmas and feel like they’re worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria
- Pros mentioned:Sound quality
XM5 Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever no debate to this date, premium and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MilkJuice!
We are thrilled that the WH-1000XM5 is providing that premium, high-quality experience you were looking for. From the industry-leading noise cancellation to the refined sound of the 30mm driver units, we really poured everything into making these a modern classic.
Enjoy the music and thank you for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Love these Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l love these headphones! You can customize the equalizers to your liking and I love that! Just make sure you take care of them because they can be a bit delicate!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani,
Thank you for your fantastic 5-star review! We're so glad to hear you love your WH-1000XM5 headphones and that you're enjoying the ability to customize the equalizer settings to your personal taste. We appreciate you mentioning the delicate nature of the product. It's a great reminder for all users that proper care helps ensure a long and enjoyable lifespan for their headphones.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Sound quality
Sony Does In-fact HAve Best in Class ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. My primary use for these is actually work as i work from home with our two young kids who like to scream and be loud constantly. They really improve my focus with their best in class noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD,
That's a great use case! We're so glad to hear the noise cancellation is helping you stay focused in a busy home environment! Sounds like the WH1000XM5 are making a real difference in your workday. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Battery life, Sound quality
Best in this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Better sound than Bose, battery on par or better than others. Number one in this price point for noise canceling Call quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakesplace, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy, cute, and the battery life lasts a long time! I use these for studying and they are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BelaW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Light and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds quality and very light weight. But the cons is that the material will feel like cheap plastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ViTuong, Amazing! We're thrilled to hear that you like the light-weight design and sound quality. We appreciate your output and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great but could use some work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality audio, however the low end does lack. Other than than great headphones. On the other hand battery life is amazing. I can last weeks without charging these and i use them at the gym every day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, We're glad that you like the audio quality and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and easy to pair. Sound is amazing as well. Far superior to dated Sony headphones with wired connectivity that I previously owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertW,
That's very nice to hear! We're glad that you're enjoying the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Excellent Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for some upcoming trips to Europe. I have used other brands of noise canceling headphones in the past but I liked the design and once I opened the box and used the app and started listening to them I was very satisfied with the ease of use, how the app allowed me to customize, ease of connectivity. I recently used them on one of many trips to Europe and they were comfortable to wear for many hours and the noise canceling worked perfect when I was not listing to music or a movie. The case was slightly larger then what I had expected but overall I am impressed with these and would recommend them to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiRB, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin