Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as advertised. The noise reduction is amazing and the sound quality is very great.
I would recommend this to a friendBrand response from SonyListens
Posted .That is fantastic feedback, EricC!
We are so glad to hear that your WH-1000XM5 are working as advertised and providing such an excellent experience.
Knowing that you find the noise reduction to be amazing truly validates the advanced engineering in our dual processors and eight-microphone system. That industry-leading silence is exactly what we strive to deliver. And of course, the very great sound quality ensures you can enjoy your audio distraction-free!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great product and great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, really worked well. I will never travel again without noise canceling headphones- they made that much of a difference. Also thanks to the Best Buy staff for helping me pick the perfect pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JoW1, Thanks for the great review and the 5-star rating! We are delighted to hear you are enjoying your Sony headphones and its comfortable, modern and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great even on an airplane. They were comfortable and the noise cancelling worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
+A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product highly recommend.. battery life is excellent. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TitoR, We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The battery lasts forever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect quality for what I was looking for, the app is easy to navigate and intuitive. Love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user780132,
That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for! I love the ability to turn the noise cancelling feature on and off, so I feel comfortable wearing them while walking outside and will still hear when someone is behind me. The app is easy to use, and the sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homer, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
Worthy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was great! A very comfortable fit when compared to Sony - WH1000XM4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SravyaV, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Black Friday Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of head phones. Really blocks out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, dFeelz!
We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Top Tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones, I use these everyday and the sound quality and noise cancellation is the best I have had so far on a headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, EthanP!
We are so pleased to hear that your WH-1000XM5 headphones are the "perfect" fit for your daily use. It is truly rewarding to know that you find the sound quality and noise cancellation to be the best you've ever experienced. We designed these headphones to provide an unparalleled listening experience, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these things 8-12 hours a day between work and gym and they are phenomenal being able to drown out noise or let it in whenever i want is perfect for my job in machining and perfect for backround noise at the gym. The sound quality is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1834,
You made the right choice! We're thrilled that you like the battery life, noise canceling function, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the long battery life and sound quality, not the best fit for my larger than average head but maybe i need to wear them more.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Noah! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Good news with headphones are the sliders which are fully adjustable so you can adjust the length of the headband and the lightweight design that provide all day comfort. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality, great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChaseD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the amazing quality, sound, and noise cancellation of the WH1000XM5 headphones. It’s rewarding to know that they deliver an immersive listening experience that stands out. Your kind words inspire us to keep pushing the boundaries of audio technology.
Best regards,
-Fred
- Pros mentioned:Sound quality
Phenomenal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. Completely noise canceling. Very sleek design that fits nicely on the ears. The best headphones owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lanna,
That's awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Definitely worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, good quality material and the case comes in handy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioBarbosa!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their sound quality, premium materials and convenient carrying case have enhanced your listening experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great if not inconsistent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from the 1000XM-4. It's a good headset depending on what you like and what you're coming from. If you don't mind Bose sound tuning of less bass and more mids it's not bad. I not the Google Assistant is a little more consistent than the XM-4. The charging on this headset is a massive upgrade in speed. In less than an hour at work they went from empty to full. By default the auto pausing is a little sensitive. My main gripe with these is the noise canceling microphones while on a voice call. While the canceling and voice isolation is incredible it's inconsistent. I was able to have real conversations on the phone while mowing my lawn speaking normally. At the same time the connection was shaky and inconsistent. Nice that connection becomes more solid this will be a game changing headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Authentech,
Thank you for the feedback and we're sorry to hear the voice call issue with your headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Comfort
Incredible!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I travel internationally often. Have fallen asleep with these on my head for 9 hours and woke up not feeling any ache nor hearing fatigue. Bass is also incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollynL,
Thank you for choosing Sony!
We're very glad to hear that you’re enjoying the WH-1000XM5 headphones, especially during your travels. It’s great to know they provide you with comfort and incredible sound quality, even during long journeys. We're also delighted that you find the bass incredible! Safe travels, and happy listening!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best audio I’ve ever heard. Very clear in the low ranges of volume which is something I value
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, NehemiasS! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall really good quality of sound and comfort.. I really enjoy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luanari20,
That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Best headset to get for working out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable lightweight headset with a clear sound great choice when working out specially when jogging or running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinZ,
Amazing! Glad to hear you are enjoying the comfortable fit, lightweight design, and clear sound of your new headphones. This is definitely one of the best over-the-ear headphones for working out. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony 100xm5 are gnarly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ive used in a while. The sound profile is great, and the ANC is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmanRod98, Great! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin