Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent noise cancellation and sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation--when I took them off, the noise of my office AC (usually barely perceptible/unnoticeable) seemed really loud by comparison. I also enjoy my music with much more focus while wearing them. Of course, this is coming from someone who only used AirPods, so my experience is probably to be expected... but I stand by my review!! I haven't worn them to the gym yet though because I don't want to sweat in them... need to figure out how to protect these babies because they are that awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kksound, We're delighted to hear that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable ear pieces, noise canceling is amazing, and sound quality is excellent! Very pricey though, I hope it lasts more than 18 months.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, AsiaMarie! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall features.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for leaving us such a wonderful review of your new Headphones!
-Jess
- Pros mentioned:Comfort, Sound quality
Great headphone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and it’s comfortable to wear it all day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, Fantastic! We're thrilled to hear you like the great sound quality and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Worth the price if you can afford them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent sound. Wear them primarily during the day listening to music while working from home. Also work as headset/microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jwcarney, Good to hear that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Great sound, good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softer on the ears than bose , lighter , top band may cause pressure on head if wearing for too long but can definitely be adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab1993, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony WH-1000XM5 Headphones Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung OLED S95B 4K Smart Television in 2022 as soon as it was release. I tried using earbuds watching my favorite television series and movies but they hurt my ears. I had been waiting for the Sony M5's to go on sale Black Friday 2023 and they did. I purchased the Sony - WH1000XM5 noise canceling headphones and the sound quality is fantastic, better than the M4's. I prefer the M5's case oppose to the M4's.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, DCResident! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a game-changer in audio technology. Sony has once again set the bar high with these headphones, delivering outstanding sound quality that is both clear and rich in detail. The noise-canceling feature is truly impressive, creating an immersive listening experience by effectively blocking out external noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GustavoQ, Thank you for the amazing review! We're thrilled to hear you like the exceptional sound quality, top-notch noise cancellation, and immersive listening experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
Sony WF-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WF-1000XM5 earbuds, and overall, they deliver strong performance for the price point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henryxavier,
We are pleased to hear that you are enjoying the performance of your new WF-1000XM5 earbuds! We appreciate your feedback and are glad to know they are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value the sound quality is great and they are very easy to use and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidG, Amazing! We're thrilled to hear that you like the sound quality, comfort, and ease of use. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great addition to the Sony headphone line up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones as an upgrade to my XM-3s. Sound quality and noise cancellation are top notch. Overall great quality and very long bettery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joey, Great! We're happy to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Amazing sounds and comfortable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm about 2 weekish in wearing these as my daily set. I've have the new gen airpods pro's and a fresh new pair of wf1000xm4 from sony as a replacement. After having all tried them all, these hand downs are my favorite and hard to put down once there on. Earbuds are cool when needed especially workingout but man these are just great for working from home and just lounging. Get them if you CAN!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scum4clout, This is great! Your feedback is greatly appreciated and we're very happy to hear that you are enjoying your new headphones. Thank you for choosing Sony!
- Pros mentioned:Battery life
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on sale. Unlike some other reviews, the hinge is sturdy. I really like the battery life over anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Joojoo!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones, especially noting the fantastic battery life. We designed these headphones to provide exceptional, long-lasting power so you can enjoy your audio for extended periods without interruption.
We also appreciate you sharing your positive experience regarding the hinge's sturdiness. We are constantly focused on creating durable products built for real-world use, and it is great to hear your observation supports our build quality.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Homework Necessity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound is great! Only complaint is the product turns off randomly almost every time I use them. The battery is one of the biggest perks. I typically use them every other day and charge about once a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosieReview, Great! We're glad that you like the sound quality and battery life. We're sorry if the headphones randomly turns off. Allow us to help and turn your experience around.
If the headset is turned off automatically, please try the following:
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
When the automatic power off function is set to [Do not turn off] on the [System] tab of the “Sony | Headphones Connect” app, wearing detection will continue to work and the symptom may be improved.
Make sure the battery is fully charged.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=Automatic%20Power%20Off
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! The sound is amazing! Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrookeH,
We are delighted to hear you think the Sony WH-1000XM5 headphones work great and highly recommend them!
We are thrilled that you find the sound to be amazing. Delivering exceptional audio quality is paramount to us, and your five-star review and positive comments are greatly appreciated.
Enjoy your listening experience. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound, customizable sound options and seemless connection to all devices. Comfortable to wear and durabel, too!
I would recommend this to a friendBrand response from SonyListens
Posted .HiEdTo, We're glad that you like the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
FEATURES GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE ONLY THING I DO NOT LIKE IS WHEN WORKING OUT YOU START SWEATING THEY SLIP OFF I HATE THAT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CESARL,
We appreciate you sharing your feedback with us. While we are glad you chose the WH-1000XM5 headphones, we are sorry to hear they are slipping during your workouts. Because these headphones are designed for everyday listening rather than high-intensity exercise, moisture from sweat can cause them to slide. We truly value your input regarding the fit during active use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
Sony Supremacy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a white XM5 for a bestie this past christmas, sooner or later I bought one for myself so we could match outfits. Also because the XM5 does have some cool features such as the ambience mode, especially the noise-cancelling mode so you can hear your inner demo- I mean, your music. The feel and quality of the headphones is quite sturdy and soft, specifically the thing or part that goes around the ears, it doesnt feel squished or weighted down as much compared to other headphones. So yeah, Sony Supremacy ig.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IyanC, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Upgrading from 1000xm4.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best upgrade from 1000xm4 compared to sound quality and battery life. Did not notice a major improvement in Noise cancellation though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great ! Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent sound, perfect and comfortable fit. One of the best headphones you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent sound quality with Noice cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Resolved my Tele conference needs. Excellent sound quality with Noice cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipJ,
Thanks for the 5-star review! We're delighted to hear that the WH-1000XM5 headphones have successfully resolved your teleconference needs! We put a lot of focus into making them excel in both music and communication. It's great that you are experiencing the excellent sound quality alongside the powerful Noise Cancellation feature, which helps keep your calls and work sessions completely focused.
Thank you for choosing Sony!
Best regards,
Dominick