Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort
Worse than last version should be half the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning these ASAP. Great noise isolation best I've experienced, great battery life, super comfortable but sound quality, which is most important, is awful at this price range. Almost underwater sounding and can't properly adjust third party EQ to fix, and the vegan leather doesn't seem it will last too long. Love the 3.5 option though. So overpriced for the quality of audio one gets, worse than xm4. Terrible option for Windows users, can't use Sony app with EQ without Google account and third party software to run app on Windows properly. I can't justify this purchase, maybe if it lived up to Sony's supposed great reputation of pleasing audiophiles like myself, but they're moving backwards with sound quality at this point. Too much focus on being mobile with Bluetooth, time to go back to old school wired for home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherS,
While we are happy that you like the noise canceling capability, battery life and comfortability of our WH1000XM5, we regret to hear your disappointment on the sound quality. This is not the experience nor the news we want to hear from our customers. If you haven't returned the unit yet, please allow us to help and troubleshoot the issue. Here are some troubleshooting links that can resolve the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco
- Pros mentioned:Sound quality
Hands down the best!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the NC Bose 700 headphones a couple weeks ago... which did not convince me.. I was very disappointed. I decided to go with these XM5's and at the very first listen i FELL IN LOVE! These headphone sleave the Bose ones in the dust! The sound quality is 10x better, microphones are amazing.. overall I give them 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Best sounding mainstream wireless headphones, few negatives though, the touch sensor panel seems to have a kind of its own!I wear them all day for work all year round so I wish they had less wear fatigue but if you wear them for shorter periods of time they are perfectly comfortable!Otherwise my favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtemV, Thank you for your review on your new Sony WH1000XM5. We're very pleased to hear you like superb sound quality of this unit. We're sorry to hear about the touch sensor panel issue you're having. If the touch sensor control panel reacts incorrectly, please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
We also appreciate your feedback about the fit of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Greatest headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever happened. Sound is amazing. Noise canceling and mute to chat are amazing. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KH0011,
Thank you for your review!
We are thrilled to hear that you are enjoying the Sony WH-1000XM5 headphones. These headphones incorporate advanced technology to ensure you experience the highest quality sound. The WH-1000XM5 features innovative functionalities such as Speak-to-Chat and Active Noise Cancellation, and the Sony Headphones Connect app is designed to enhance your overall experience.
Your recommendation means a great deal to us, and we hope you continue to enjoy your headphones every day!
Thank you once again for choosing Sony!
Best regards,
Gus
- Pros mentioned:Comfort, Sound quality
Top of the line headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jklug, We're happy to hear that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
good confortable headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good and especially confortable to wear, i used to wear beats headphone that hurts my era after a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leoyw, we're immensely pleased to hear you're enjoying the astonishing sound quality, and comfortable design of the Sony - WH1000XM5. We truly appreciate you being part of the Sony family and hope you're loving every minute with your new headphones! Best regards, -Dominick
2yrs old
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a while back, still works perfectly haven’t had any issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VNich,
It brings us great satisfaction to hear that your WH-1000XM5 headphones are still performing perfectly for you!
It’s wonderful to know they have stood the test of time. We take great pride in the durability and longevity of our flagship headphones. Since you’ve been using them a while, we hope you’re still enjoying the industry-leading noise cancellation powered by our Integrated Processor V1 and the HD Noise Cancelling Processor QN1. These work together with eight microphones to keep your environment quiet. Plus, with up to 30 hours of battery life and our DSEE Extreme technology upscaling your music in real-time, they are built to remain a top-tier listening companion for years to come
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super comfortable. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaS, We're happy to hear that you like the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't expect how lightweight it was going to be, but I like the comfortability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiCh, Awesome! We're very pleased to hear that you appreciate the comfortable fit of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
well, sony never let you down...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been a loyal sony user for many years - it never disappoints me! I've had a XM2 for 6 years which worked so well, but I unfortunately lost it during a trip. Upgraded to XM5 last month and it delivers moreeeeee than expected. Sound is a personal taste but I prefer Sony's profile to Bose and Apple. Definitely recommend :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daiz, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Nice Sound!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff, slick stuff, neat stuff! While I miss the ability to fold the headphones (previous gen) the sounds quality and noise cancelling is above and beyond anything from Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're pleased to hear that you love these headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very clear love them 3rd set I have bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineM,
We're delighted to hear that you love your Sony headphones and that you've chosen them for the third time! Thank you so much for sharing your 5-star rating—the clarity and impressive sound quality of your Sony WH1000XM5 headphones are designed to elevate every listening experience.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Battery life
best so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second gen (I skipped XM4) and my favorite so far. It's great that you can connect with two devices at once via bluetooth, though this operation feels less than polished at least when moving between MS teams on a laptop, and your phone. I like that you dont need a separate mike b/c the sensitivity on this mike is superb and people can hear you even with an A/C activated in the same room. The 30 hour battery life and fast charging means it will outlast you on an given day. I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdnb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise-Cancelling on another level
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphone for my commute into the city, riding the commuter rail and I don’t hear anything but my music. No train bells, no train engine, no conversations happening around me, nothing. My only suggestion using these headphone is that you pay attention to your surroundings because you won’t hear a car beep at you, trust me on that lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PetziP We're thrilled to hear that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product- not as loud as I would have liked. Noise canceling feature is awesome though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sound great, haptics are a little annoying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, pretty comfortable but hurt my ears after a while. Sacrifice a little comfort for size, so it’s fine. The haptics are a bit annoying, great concept but irritating when you adjust them and the sound stops. App could use some work from UI perspective. These aren’t the type of headphones you would go running with, so not sure about why so much emphasis is put on activity. However, tap to turn off noise canceling and stop when you take them off is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBuffham, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones. Good sound, easy to use and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XXLB, Excellent choice! We're glad that you like sound quality, comfort, and ease of use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound and connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, whether it be TV, cellphone or laptop, music, movies and games sound great. Can connect to multiple devices at a time and switch between, although sometimes switching between 2 devices gets a bit confusing for the headphones. The make is very premium and easy on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leogps, Great! We're glad that you are enjoying the sound quality and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
My Sony My Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these headphones. From the color, sound and overall functionality. Noise Cancellation is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello UlandaR,
Thank you for your wonderful feedback on the WH-1000XM5 headphones! We're thrilled to hear that your son loves them. The color options, superior sound quality, and overall functionality are indeed some of the key features that make these headphones so popular. We're especially glad to know that the outstanding Noise Cancellation feature is making a significant difference. Enjoy the seamless listening experience!
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Comfort
Surprisingly amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have a lof ot features and gestures for attention and comfort are very user oriented, I have used Bose and i definetly think that if you get this 50 usd less than Bose it is a right choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esteban,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features and comfort of the headphones. Thank you for choosing Sony!
-Ralph