Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb product and amazing battery life. In order to truly enjoy this product, purchase a plan with tidel and see how good these headphones can get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaranR, Thank you for the great review! We're thrilled to hear you're enjoying your new Sony WH1000XM5 and its amazing battery life. The WH-1000XM5 headphones are known for their excellent noise-canceling capabilities and high-quality audio performance, which can enhance the listening experience with any high-fidelity music source, including Tidal. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound slightly annoying build
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but ever dependent on the EQ settings it seems. You have to take the time to tailor the experience to how you want to experience sound with the companion app. In terms of build it is aesthetically pleasing but smudges easily. The cupping around the ears is also prone to become wet from sweat.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected. Bought another for my wife. Like you're in your own world. Music as it should be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super good headphones the noise canceling is unreal :) and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SonyH,
Thanks for the great review and the 5-stars rating! We are glad to hear you are enjoying your Sony Headphones! It is great that you are taking advantage of the amazing Noise Cancelling feature. Download the Sony Sound Connect app to explore more features and options!
Thanks for choosing Sony, have an awesome day!
-DiegoV
- Pros mentioned:Weight
WORTH USING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YALL DEFINITELY GET THIS Not the heavy weight airpods pro THIS HEADPHONES ARE LIGHT AND REALLY WORTH IT
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ReeKoo! We're glad you like the lightweight design of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Some of the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sonys have amazing sound clarity and really make you feel immersed in what your listening too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BIRR, It's fantastic to hear about the immersive sound quality of the WH-1000XM5! The clarity really seems to enhance your listening experience. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
The Best Ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing headphones. I originally had the mark 3s and I thought those were amazing headphones. These, mark 5s are even better in sound quality and they do a good job to function as Bluetooth headset for calls. A bit expensive but worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImReviewingIt, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Great headphones! If you aren’t near an antenna
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These XM5 is great. Super lightweight, great noise cancellation, and solid price for what you get. Unfortunately, my job is near an antenna and due to this, I am picking up a rock radio station. I believe this may be due to lower quality components in the headphones which is disappointing. I can turn in my office chair and the clarity adjusts from the radio station. It really is disappointing because I purchased these headphones because I heard such positive reviews about the noise cancellation. I can’t listen to music or block out noise without hearing,” Every rose has its thorn” in my right ear. I’m sure anyone who is not working or living by an antenna can benefit from these great headphones. However, due to (assumingely) lower quality parts and the inability to even use the features it’s meant to offer; I cannot recommend this product. Just to add, I have used other headphones from different brands and no issues similar to this. I have tried resetting it to factory and no changes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Liam, we appreciate you taking the time writing us your experience using the XM5. We'd love to help you troubleshoot your problem and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort
great headphoneS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and I like the tap functions. The app gives a lot of cool customizations too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katana,
We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony!
-David
good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for phone calls which is what I use them for. I have still not learned everything they can do and am thankful that the app is on my phone to help learn everything it does.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience, WesleyH!
We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.
It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to use! I would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TerraB,
Thank you for choosing Sony!
We're delighted to hear that you’re enjoying the great sound quality and ease of use of the WH-1000XM5. Your recommendation means a lot to us, and we're glad our headphones are providing you with an excellent listening experience.
Best regards,
-Fred
- Cons mentioned:Connectivity
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are as great as people say they are and I would definitely recommend them. The only issue I have is that the disconnect and reconnect if I’m using them for my work laptop and my phone is near by. It’s annoying during a meeting
I would recommend this to a friend - Pros mentioned:Sound quality
Beyond Amazing Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Will never go back to subpar headphones ever again. The sound quality is immaculate. I highly suggest listening to any John Williams music at full volume with your eyes closed. It's so immersive. I've got 10+ ear piercings and these don't bother any of them!
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, Ginny! We are so happy that you are satisfied with the incredible sound quality and superb performance of your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
Tends to break connected to support bar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on 09/08/23 at Best buy and had them for a year and a half before one side decided to crack where the headphones meet the support bar that goes over the head. My WH-1000XM3s are still going strong without any issues and are 5 years old. The XM5 feels cheaper in build and flimsy. Sure, the sound is slightly better than the X3s. But the durability is terrible. Slightly better sounds. Better ANC. Bad durability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DUSTINT,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how disappointing it can be when a product does not hold up as expected, especially compared to your previous WH-1000XM3 headphones. While the WH-1000XM5 offers improvements such as enhanced sound and noise cancellation, we regret that durability has been a concern for you.
We recommend reaching out to Encompass for affordable repair options. They may be able to assist you in resolving the issue at a reasonable cost. Please find the repair information for the Sony WH-1000XM5 at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great comfort, sound quality and simple BT pairing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulS, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing headphones for studying and keeping focus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first time buying noise canceling headphones. I needed some to help me when I am studying, I can’t focus with to many sounds around me but I also can’t focus with music to loud. Even so while play lofi study music and having the noise cancellation on it did wonders. I couldn’t Hear anything and if I did it was so muffled that it wouldn’t distract me. I also love love the feature where you can put your hand on the headphones and it’ll let you listen to your surroundings. Many would say it’s annoying that they can’t hear the person talking to them to clearly or their surroundings but, let’s be real. These headphones are probably only for work use like studying or working and not really for everyday use like normal headphones. These are definitely meant to make your world quiet and muffled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paola, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've upgraded from my XM2 and this is similar with better quality. I was debating to do the upgrade since my XM2 still works but I'm really glad I got this when it was on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JagerD, Thank you for upgrading to your new Sony WH1000XM5! You've definitely made a great choice. We're glad you like the overall quality of your new Sony headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Sound quality
Great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you’re looking for really good high quality head phones these are it! They have a cool feature hovering your right hand over the right ear cup and itll allow you to hear your surroundings which is a great feature in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerO,
Thank you for such a great review and recommendation! We're delighted to hear you are enjoying the amazing sound quality and features of your new WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony!- Kris
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise canceling is great. The sound is amazing and the Sony headphones app lets you customize setting to how you want to listen to your content. Overall great purchase and very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neese, Amazing! We're glad that you like the sound, noise canceling function and use of Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Sony M5 heaphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really love these! You can adjust so many things in the settings, such as the EQ, noise cancellation, etc. they’re also very light, making them the best headphones for exercising and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin