Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I literally use them everyday and am using them now! Could use just a little bit better noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelB,
It makes us really happy to hear you're loving the WH1000XM5 headphones! Awesome to hear you're getting daily use out of them! Noted on the noise cancellation-feedback like this helps us keeps improving. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good , bought it instore nice service no defects
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SirinyaH,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good fit and the sound quality is great. Overall the product is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi Awesome! We're glad that you like the sound quality and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Really good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! They are the best headphones I ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsabelaR,
It's fantastic to hear how much you're enjoying your WH-1000XM5 headphones! We’re thrilled they've become your new favorite. We put a lot of work into the engineering, from the integrated processor V1 and HD Noise Cancelling Processor QN1 to the redesigned 30mm driver unit, all of which contribute to the exceptional sound quality and industry-leading noise cancellation, for you to enjoy the perfect listening experience whether you're commuting, working in a cafe, or just relaxing at home.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound and all round specs one of the best headphones out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarP, Excellent! We're glad that you are enjoying the sound quality and overall specs of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Thankful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and I always appreciate the services from the store I bought it at.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustynW,
It's fantastic to hear you're enjoying your WH-1000XM5 headphones! We're also really glad to know you appreciate the service you received at the store where you bought them. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
You won’t regret for your purchase!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation! Amazing sound quality! Better than any ANC headphones like Apple, Sennheiser, Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuperKing, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Great Sound and Tech, Questionable Build Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned these headphones for roughly 6 months and they have roughly 50 hours of use. I grabbed them to use them for their 51st’ish hour of use ans the left ear piece snapped off as I was putting them on. I do not have a large head. I have owned and bought for others: XM2s, XM3s, and now these XM5s. I think Sony got it wrong with the structural change.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AGV205,
We're very sorry to hear about the issue you experienced with your Sony - WH1000XM5. We truly appreciate your loyalty over the years, and we understand how frustrating it must be to encounter this after only light use.
We'd like to take a closer look and evaluate your case. Please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be glad to assist you directly, and thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Best noise canceling headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones that you can get, recommend to anyone and even cheaper than Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are amazing, best headphones on thr market as if right now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
That's great! We are truly happy that you are amazed with our Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Perfect Headphone!!! Bought 2 for Me and My Wife!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for Traveling!! Comfortable for Workout!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisPak, Amazing! The WH1000XM5 is perfect for traveling and we're glad that you are enjoying it and you find it comfortable to use for workouts. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and the noise cancellation feature is the best I’ve experienced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyley, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! Used for work an flights! 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OwenH, We are glad that you like your awesome Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
- Cons mentioned:Portability
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones, but the XM4s are still better for portability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, You've made a great choice! We're glad you like the overall quality of your Sony XM5. We appreciate your feedback about the portability. The XM5 has a collapsible case that saves space and carry them effortlessly.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Noise cancelling is so good that when ppl call my name or for my attention I get yelled at bc I can’t hear them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ketchup amazing! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Still a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ok so far but i still had to buy small ear plugs to help drown out the noise. I work around airplanes i need complete noise cancelling
I would recommend this to a friendgreat headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones so much i got them for some of my family members. if you travel or spend a lot of time in public but need your own peace this is the wayyy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Best Purchase
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and the noise cancellation is spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClifordR, Awesome! We're happy to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Valid
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, great noise canceling. Overall sound - 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Sameerali! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
Sony head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal i like the product thank you best buy…….
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RodelM,
Thank you for choosing Sony!
We're beyond pleased to hear that you found a great deal on the WH1000XM5 and that you like the product! Thank you for your kind words about our Best Buy team; we're always here to help. Enjoy your new headphones!
Best regards,
-Fred