Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Great for mowing !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones when I am on my very loud zero turn mower and they block out the noise and allow me to listen to my favorite tunes while I'm mowing. My wife can get ahold of me anytime easily by just calling my cell phone which is connected to the headphones by bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound quality, Not ideal for phone calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but I needed to use this as a noise canceling headset for phone calls. Unfortunately there is a well documented issue with feedback (echo) when you speak into the headset. I tried all the fixes listed on the Internet forums but it didn’t work. I returned it and went back to my Bose headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StanB, thank you for taking the time to share your experience. We're glad to hear you enjoyed the sound quality of the Sony - WH1000XM5, but we're truly sorry to learn about the echo issue during calls and that it impacted your experience. We understand how important reliable call performance is, especially when noise cancelling is a priority. Your feedback is valuable, and we've shared it with our product team to help improve future updates and designs. We appreciate you giving Sony a try and hope to have the chance to earn back your trust down the road. Regards, -Dominick
- Pros mentioned:Sound quality
Sony WH 1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without question the best head phones for the money bar none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatService, Great choice! We're glad that you are enjoying you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound at a high price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great, especially the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, We're thrilled to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Go for it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some getting used to it and fiddling with the settings to get it exactly how I like it, you really do need to download the app for the best results. I wasn't sure about them at first but now I love them and am extremely happy I purchased them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound feels cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like the plastic feel compared to the metallic feel of the airpods pro max. Sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM5. We understand your feedback regarding the built of your SONY unit. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Thanks for choosing Sony. ~Earl
My Second Pair :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair because my first pair broke because i dropped them a bit too hard lol :') but I do enjoy these headphones so i got a second pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenalynAnn, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
What you expect from Sony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade over XM2 - lighter and more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DRR10,
Very nice upgrade! We're glad you like the lightweight and comfortable design of the WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
The best noise cancellation headphones period.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best noise cancellation headphones in the market. They are really very robust too. I have an issue of insomnia and have to sleep with these on and surprisingly they are very solid yet flexible.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, ShaneG! We're glad that you found the perfect headphones that suit your needs. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for over a year now and they still work like new. I use them for everything including the gym, I absolutely love them and def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyR, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Good headphones, xm4s are probably better for casu
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are FANTASTIC quality, don't get me wrong, but for my needs (basic nc for casual listening) I would probably have been better off with the cheaper xm4s. Definitely try on multiple sony headphones before you make a decision
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaA, Thank you so much for such an amazing review, and we are so pleased to hear you like your new WH-1000XM5! Your feedback is extremely important to us and is very much appreciated. Both models offer amazing value, you can't go wrong with these headphones. Thank you for your purchase and for choosing Sony! -Jess
Great Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my little brother for Christmas and he loved them so much. I’m thinking about buying myself a pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LnaiW,
You made the right choice! We're glad that your brother is enjoying the performance of the headphones. Go ahead and get one for yourself! Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Legit headphones. Spend the extra money and get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigmutz, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent sound cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My spouse loves it. Hopefully the headphones can stay intact this time. I had purchased the M3 in 2017 and the headband had major issues that Sony did not care to acknowledge. One can only hope they have grown to realize that customers are not intentionally breaking their headbands. This is why I support Bestbuy's electronic warranties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Great! We're pleased to hear that you are enjoying the sound sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
look of them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the headphones honestly but the look of them on my head really made me feel like i had 4th grade computer lab headphones on so i guess i really only had a problem w the aesthetics of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JzSm, thanks for choosing and purchasing our product. We're glad you love your new headphones. We appreciate your feedback regarding the design of it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good and worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toemas, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you so much for choosing Sony! ~Earl
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, modern and the noise cancellation is outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sokh88, Awesome! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The third gen were better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade from my third gen headphones but the noise canceling was worse on these pair. The earcups were a bit smaller as well which made it less comfortable. The audio was about the same though which is still excellent for listening to music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zgornitzky, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the noise canceling feature and comfort of our product. If the effect of noise canceling is not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
You can also check this link when wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfort
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Intuitive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy on the ears. Better than ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonsears, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great step up for Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved in sound, anc, ambient sound, and call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surfacepro7 We're happy to hear that you like the features, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin