Customer Ratings & Reviews

Hi SharryL, thanks for your wonderful 5-star review! We're thrilled to know that the Sony - WH1000XM5 have made a great impression on you. Their Magnificent Sound has been engineered to perfection and its ultra-comfortable, lightweight design is perfect for all day listening! It's great to know these headphones are hitting all the right notes for you, thank you for choosing Sony. Best regards, -Dominick

Hi SONYLICIOUS, we're glad you are enjoying the noise canceling feature of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl

Hi KaseyB, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi User335283, thank you so much for the 5-star review! We're honored to hear that your son is loving his new Sony - WH1000XM5 headphones. With their industry-leading noise cancellation, rich and balanced sound, and ultra-comfortable design, they're perfect for diving into music, studying, or just relaxing in peace. It means a lot to us that you chose Sony for such a special gift, thank you for sharing this great moment with us! Best regards, -Dominick

Thank you so much for sharing your experience with the WH-1000XM5, AjeshM! We're thrilled to hear that you're enjoying your headphones and considering getting another one soon. Your enthusiasm truly means a lot to us, and it's great to know the product is meeting your expectations. If you have any questions or want tips to get the most out of your headphones, feel free to reach out—happy listening!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Jake, We're pleased to hear that you love the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Exciting, We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi JapolinarAyalaLopez, we're honored to hear you're enjoying the industry-leading noise cancellation technology and the magnificent sound of the Sony - WH1000XM5! Thank you so much for your recommendation and being part of the Sony family. Enjoy the music! Regards, -Dominick

Hi Jungcine, we're glad you like the comfort and sound quality of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl

Hi Christine,

Thank you so much for your kind review! We're happy to hear that your son-in-law is loving his WH-1000XM5 headphones, especially for his gym sessions. We hope he continues to enjoy the amazing sound quality!

Thank you for choosing Sony!
-Maria

Hi JitTheMan, Great! You definitely made the right choice. We're truly delighted you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for trusting Sony! -Jess

Hi Igor,

You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

-Ralph

Hi KJ54,

Awesome! We are extremely pleased that you love your new WH-1000XM5. We are also delighted to hear you are satisfied with its superb quality and amazing performance.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi CindyR, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hello AstoriaNY,

Thank you for choosing Sony!

We're thrilled to hear that you're enjoying your WH1000XM5 headphones, especially as a gift! With industry-leading Active Noise Cancelling technology, these headphones are designed to provide you with an unparalleled listening experience. We’re confident that you’ll appreciate their effectiveness. Thank you for sharing your feedback—enjoy your new headphones!

Best regards,
-Fred

Hi Lazerwolf, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi RonK, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi GlenalynAnn, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi TerryReilley,

Thank you for the feedback. We're glad to hear that you like the noise canceling of the headphones. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi DevinXtreme, thank you for the 5-star review! We're thrilled to hear you're enjoying the Sony - WH1000XM5. It's great to know that you found them easy to customize and tune the sound to your preference. With their excellent noise cancellation, long battery life, and smart features, we hope they continue to enhance your listening experience every day! Thank you for choosing Sony. Regards, -Dominick