Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their terrific sound quality and comfortable design. The headphones are also lightweight and have a long battery life. Overall, customers seem very satisfied with these headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Good quality. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello French, That's awesome! We are glad you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever!!! Would recommend to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Hmm
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones listening to music on these is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PlayStationdude, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, better sound quality than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Warrior4963, Awesome! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Headphones are awesome! So comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pyrogirl50, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ones out in the market. Nothing beat these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Awesome! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product nice sound, very good and highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1Good1, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Honest opinion
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good! Wish it was more amazing though. Maybe it is my use that’s the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andrew,
Thank you for choosing Sony!
We truly value your feedback regarding the WH-1000XM6 headphones, and we're delighted to hear that you find them to be quite good. Our goal is to enhance your experience even further. If you’re facing any issues or have any suggestions, please feel free to reach out to us at socialsupport@am.sony.com. When you do, we kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you get the most out of your Sony headphones!
Best regards,
-Fred
You won’t be disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t believe the hype until I tried them. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickiH, thank you for your positive feedback on the WH-1000XM5 headphones. We're thrilled to hear that they're living up to the hype and that you find them worth every penny. Your experience echoes the sentiments of many other users who appreciate the superior noise-canceling capabilities, comfortable fit, and high sound quality these headphones offer.
If you have any further feedback or questions about your WH-1000XM5 headphones, feel free to reach out. Thank you for choosing Sony!
Gus
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to workout in and great over all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Baldo,
Thank you for your fantastic feedback on the WH-1000XM5 headphones! We're immensely pleased to hear that they have enhanced your workouts and surpassed your expectations. Your experience inspires us to keep providing top-notch products. Thank you for choosing Sony!
Best regards,
-Fred
Power and battery issue.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting use to the power and battery settings. Seems like the sensor doesn't work to turn them off when placed in the case. Also irritating is I can't listen and charge. I have had to use my old buds for important meetings that don't work great due to this. However everything else so far is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, Thanks for sharing your experience with the Sony Xm5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. We apologize if your are experiencing issues or troubles with the headphones. Unfortunately, you won't be able to use them while charging. As for the sensor, make sure that your device has the latest firmware version to improve its performance. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever and better than the iphones headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonBonilla, Glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use em quite often they are nice beacuse they work well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Great sound blocking headphones. Got the grey ones, they did not get dirty. The case is made of recycled materials that can easily get dirty but it is easy to clean. Overall great product. Use them everyday at work and on the train on the way to uni.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomA, We are glad to hear that you are enjoying the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
better for phone calls than apple
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked using these. They can be a bit fragile as mine fell off the headband and need to be repaired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamerahC, Thanks for sharing your experience with the headphones. While we're glad that you like using your headphones, we're sad to hear that yours needed repair. You may reach out to your nearest Sony Authorized service center to have your unit assessed. Thank you for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature helps in the gym but the max volume could be improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yess, Great! We're glad that you re enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! The noise cancellation feature is spot on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pencil, Awesome! We're glad that you like the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great …………………..,,,,,,,,,,,,,,,,,,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sounds, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, or experienced. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the WH-1000XM5, voidwaredotexe! We are honored to hear that you rate them 10/10 and regard them as the best headphones you've ever experienced. We strive to deliver exceptional audio quality and advanced noise-canceling features, and it's great to know they're meeting your expectations. Thank you for choosing Sony!
Gus
Decent, wish it was water and dust resistant
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it had water and dust resistance or user replaceable earcuffs then it would get 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shupo, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input regarding the earcuffs as this will help improve our product.
Regards,
Carl