Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Augstin is very helpful to help me purchase those headphone that day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC, Great service! We appreciate your 5 Star rating and thank you for choosing Sony. Erin
Excellent!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, this was a birthday present for my kid, he’s very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChisMorales, Excellent present! We're delighted to hear that your kid is enjoying his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Faves!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones! They keep the noise out on the NYC subway which says something
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaC, We're thrilled to hear that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for noise reducing sound. I fly a lot and it works great at the airport and in the plane.Plus great for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigLee, That's awesome! We're very happy to hear you're enjoying the amazing noise cancellation and good to know that it works great during your travels. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
No words
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended these through a best buy employee , needless to say i don’t regret my purchase at all. Give that man a raise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laroc, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Nice product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's little pricy, but my daughter likes it for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdjhasan2006, We're glad that your daughter likes her new headphones. Thank you for choosing Sony. Erin
Favorite headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever purchased. For the price it’s worth it. The older version is good too if this one is out of your range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvianaV, You've made an excellent choice! We're happy to hear this feedback.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and very easy to use. With good noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielA,
That's awesome! We're happy to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!
-David
Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and works as said, reliable and noise cancellation actually works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElijahF, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she LOVES them. Don't know enough about the details to address specifics but she has no complaints whatsoever about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickyk, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really love the noise cancellation and how well they connect with my device. Love how you can also use the various sound profiles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacG, We're glad that you like the noise canceling function, audio quality, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exelent product noise cancelling work awesome in airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best gifts you could get for someone and they are better than the Apple ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beans, We're glad that you like the WH1000XM5. Thank you for your output and for choosing Sony. Erin
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter, it was a great purchase, but I wish we would’ve bought the older ones, they are not as flattering as the older once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stars322, Awesome! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony Headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I like these headphones. I have a pair of the xm4’s, and thought I’d upgrade to the 5’s. They’re both a great pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Highly recommended Sony product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The Best Buy team did a great job customer service and explaining all the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianK, Excellent service! We're also pleased to hear that you like the features of your headphones. Thank you for choosing Sony. Erin
Best Headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded from the xm4 and this really felt like an upgrade. The noise canceling on the xm5 are is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Good decision! We're glad that you are happy with your upgrade and you really noticed the difference, especially with the noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Top audio headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly perfect. Onlu wish the earcups folded down instead of up when you rest thrn on your shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi best4buyer, thanks for choosing and purchasing our product. We're glad you like it. We appreciate your feedback regarding the headband of your Sony unit. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
It’s ehhhhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones don’t feel like 400$ but the sound is solid, compared from other headphones I like it a lot. But wish it had more bass and more colors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH, Thank you for your honest review. We are glad to hear that you are happy with the overall performance of your WH-1000XM5 headphones. For the bass, please check our help guide link to troubleshoot the issue https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
You may also check if this occurs on different devices and audio source.
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Regards,
Carl
ANC
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] BEST THING EVER I USED IT ON A FLIGHT AND COULDNT EVEN HEAR THE TURBINES
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Svtttjasm,
Excellent choice! This is definitely one of the best travel headphones in the market. Nice to hear you are enjoying your WH1000XM5 noise canceling headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris