Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for an AirPods Max alternative for price and features but wont be easy as the airpods with the seemles apple ecosystem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoZ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Big let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would often crackle, loose connection, speak to chat was muffled. People who say these are the best, are probably only saying that because they are embarresed to admit they got ripped off. This review was left after owning two pairs with the same issue. I though perhaps it was just one pair that was off, but no. My biggest conplaint though is the lack of good bass. Would never recommend. I returned both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tatsu, we appreciate you sharing your experience using the WH1000XM5. We're also sorry to hear you're having some difficulties with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
We do have troubleshooting steps to address the above issues. First, please ensure the software is updated to version 1.1.3. You can check and verify the software by launching the headphones connect app. You may also reset or initialize the headphones.
Resetting:
Connect the headset to an AC outlet
Press the power button and the NC/AMB button simultaneously.
The headset will be reset.
The device registration (pairing) information and other settings are retained.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
it dose not stay on my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dose not stay strong on your ears, when i am working at gym it falls all the time from ears, now I don't know should I hold the headphones with my hand or do bench press.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShahmehmoodG, We're sorry to hear that these headphones fall out when using in the gym. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
The WH1000XM5 is designed for music playback and calls. As far as working out, if you enjoy wearing over the head headphones while working out, then the WH-1000XM5 should be a great workout partner. They are comfortable because of their lightweight design and easy to control your music using the touch controls. You can also try adjusting the length of the headband sliders to get the best fit and to keep them from falling.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.html
For more serious workouts, we suggest our headphones specifically designed for that task. Please check out our WF-C500s and the WF-1000XM4s.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband was thrilled when he got these. He’s been wanting them for awhile now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica, Excellent! We're glad that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Price
Expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the Worst product in the same price range you can get plenty of options are available apart from this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abhay,
Thank you for the review and we're sorry to hear what happened with your headphones. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market give same performance as AirPods Max for lower price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyson, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Do Not buy!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair in December 23 2024 three months later the frame broke. Just taking them off and on. Under warranty you would think no warranty. They work great but are not meant to last poor craftsmanship.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stanley,
We're sorry to hear about your experience with the WH-1000XM5 headphones. It’s disappointing when a product doesn’t meet durability expectations, especially within such a short period. Since they are still under warranty, we recommend reaching out to Sony Support for further assistance regarding repair or replacement options. You can reach out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Your feedback is valuable, and we appreciate you sharing your experience.
Best,
Maria
Ok Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound quality for the price. Cheap parts broke within a year…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MClark,
Thank you for your time writing this review. While we are glad you like the sound quality, we're sorry to hear that the headphones broke within a year. This is definitely not the experience we want you to have. Allow us to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
BROKE AFTER 1.5 YEARS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and a half... don't recommend spending money on them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TotN, We are sorry to hear that the headphones were broken. This is definitely not the experience we'd like you to have. We'd love to help you and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Headphones stoped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second pair i buy and it stops working randomly, what is this product seriously
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RODRIGOM,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’ve experienced with your WH1000XM5 headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is doesn’t feel really optimized and the app is confusing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toedlu , we regret to hear that the WH1000XM5 did not meet your expectations and the app is confusing. This is definitely not the experience we'd like you to have. We'd like to help you and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Good But Hurts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance seems the same as the XM4 but this one the padding at the top is different and this one hurts the top of my head after a while every now and then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEFFS, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent piece of hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connects easily on my Linux, windows, and MAC computers and all the controls work roght out of the box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avnish,
Very nice! We're glad you like the fast Bluetooth connection of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Don’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After paying $350 for headphones I expected more than 13.5 months of use. Disappointed that only one side works now. Frustrated that manufacturers warranty lasts only 12 months. Make a quality product that you will stand by for a reasonable amount of use given the purchase price!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BarileeK, We regret to hear about what happened. We take the quality of our products seriously and are sorry to hear that one side of your WH1000XM5 is no longer working. If you haven't tried any troubleshooting steps yet to address this issue, we suggest following the steps on this link to isolate and resolve the issue. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534512.html
If the issue persists after performing the troubleshooting steps, you can explore our repair options. We recommend visiting our eService website on the link below for further assistance.
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
If you have further questions or concerns about your Sony WH1000XM5, feel free to contact us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
sounds great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation is perfect! really helps for when working out. best headphones ive bought so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gigi, Amazing! We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Considered the best for a reason...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had mixed luck with Sony products over the years, but the conventional wisdom that these are the best ANC headphones you can buy seems to be correct, they're pretty amazing. I tried a few other brands and these are better in every way. They weigh almost nothing, they're comfortable for hours at a time, the sound quality and ANC are both excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling, sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
The best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried a lot of headphones. This is by far as the overall pack is the best in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AK40, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Disconnects by it self
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am having a problem where the head phones disconnects after an hour or sometimes 30 or less and battery is fully charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jnocks,
We are really sorry if you are experiencing a connection issue with your WH-1000XM5. This is certainly not the news we'd like to hear from you. Please allow us to help you and turn this into a better experience. The WH-1000XM5 is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. To troubleshoot your Bluetooth connection issue, please refer to the steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
And to ensure you get the best Bluetooth connection, please set the headphones Sound Quality Mode to “Priority on stable connection." Choosing the correct Sound Quality Mode improves communication between your headphones and your mobile device. Refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204578
Lastly, to ensure you are getting the most out of your WH-1000XM5, if you haven't yet, please update its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. For instructions, please refer to the following links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
I returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing brand, but the noise-canceling tool didn't work the way that I was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi easy, we are sorry to hear that the noise canceling function didn't work and the headphones had to be returned. We do have troubleshooting steps in case the noise canceling is not sufficient which is also available in the Help Guide and support website. For future reference, here's the link for the Help Guide:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
We hope you'll consider these headphones in your future purchase. Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Noise canceling not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Proably got a defective model because the noose canceling was not good at all. Will return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Notbad,
Thank you for the review and we're sorry to hear the noise canceling issue with your headphones. The noise canceling will depend in that source and environment that you're playing. We recommend using the Sony headphones connect app to adjust the noise canceling depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
We also recommend updating the software of your headphones using the app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David