Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
not satisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone set's price was outrageously high (more than $400.00), yet there was not much improvement over my $20 set! It was still hard to make out the lyrics in songs and even podcasts. Also, the noise cancellation was not good at all. Any ambient noise would bleed right through, and since the audio quality already was not very good, it made the experience even worse. Please do better, Sony! If you are going to charge $400.00, please make it work next time! Thanks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MelindaBP, we regret that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
You can make few adjustments to your headphones settings to suit your needs through the Sony Headphones Connect app. It has an Equalizer setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.
Additional steps to follow if the noise canceling function is not sufficient is available on the Help Guide. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality, Weight
Ok sound and meh ANC!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok i used alot of headphones so i know what ixfinity am saying:pros:nice looking headphone, light weight, package is good , sound is good but not wow and not worth 400........cons: ear pads makes you sweat on ear after while. Noise is good but not the best( when u go to study at normal coffeeshop you will still hear people nice and clear yes not loud as without but i used better anc headphone befoe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder. We regret to hear you are having issues with your Sony wireless noise canceling headphones. Please take note that the noise canceling function of your headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Please make sure to wear them correctly to have the best listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. We also recommend updating the firmware of your unit to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Comfort
Excellent wireless noise cancelling headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise canceling is pretty good if not downright excellent. They are mostly comfortable with one caveat. I also use them for voice chat and phone calls and haven't had any complaints from listeners. Battery life is also extremely good. I can use them all day and not have to charge them every single day. One issue is that the headband can get uncomfortable if worn for long periods on a bald head! Another complaint is the lack of a Windows app to tweak the settings in Windows. I must pair it with my phone or tablet, update the settings, and switch back. Another issue, which is not a big deal for me, is that the sound quality can degrade when connected to multiple devices simultaneously. I assume this is a problem with Windows as anything else, but I haven't done any troubleshooting yet. Overall, despite the issue, I am thrilled with these headphones, and despite their cost, if I lost them, I would get another pair. The issues they have are minor to me and not an impediment. The
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
best headphones you’ll ever use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worth every penny. super comfortable and lightweight, they don’t slip off while workout out, extremely noise canceling & bonus points for being cute. we all know most over ear headphones are hideous. i’ll truly never wear another pair of headphones. not to mention they’re EXTREMELY durable. i’ve spilt water, & i mean SPILT WATER on these bad boys twice, like soaked to the point of no return & was going to throw in the towel to buy a new pair. NOPE, once dried they still work like new. it’s shocking. if you’re thinking about pulling the trigger on these, do it, you won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaA, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality, Weight
All around a great set of headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great. They are light weight. I recommend you download the app to get the best features from the equalizers. The battery life is really good and the active noise canceling is top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Photojoe, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, they’re extremely sound proof and tune everything out around you even when there’s no music playing. Battery lasts a long time as well, and I’ve been using them pretty much all day long for the past month and a half.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality, Weight
Buy them!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really iffy because of the price, but I’m so happy I got them. The color is stunning (I got the blue), lighter than anything else I tried on my head, battery lasts forever, and quality is just great. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user627629,
You made the right choice! We're glad that you like the color, weight, battery life, and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Super!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. Simultaneously connected to two sources is great. Audio and noise cancellation also superior. Audio equalizer presets and two custom. Speak to pass through very handy. Forever battery. Only gripe is skin oils are VERY noticeable on surfaces. No moisture or wet protection. Amazing Tech worth it when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user763363, We're glad that you like the audio quality, noise canceling function, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing, headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones. The sound is great. The noise cancellation works perfect and they are very comfortable and not that bulky neither.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Great! We're glad that you like the noise canceling function and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best in the market.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones, I owned the previous version and it was a no brainer to get the upgraded xm5 when it was time. I believe the noise cancellation and quality is the same if not better than the Pro Max and they close 1-200 more than these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TaliA!
It’s great to hear that upgrading to the WH-1000XM5 was such a "no-brainer" for you! We’re thrilled that the noise cancellation and sound quality are hitting that premium mark, especially when compared to higher-priced alternatives.
Welcome back to the Sony family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life, Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unbeatable Noise canceling, amazing sound and the perfect amount of bass. Very very happy with my purchase. Battery life is incredible lasting days without recharging
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
Fabulous! We are extremely pleased to know that you are very happy with your WH-1000XM5 and that you are satisfied with its incredible sound quality, industry-leading noise canceling feature, and long-lasting battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones every one should buy it.Exellent audio and comfort. Also battery life is great more than 30 hrs of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user774303, We're glad that you like the sound. comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound, nice outlook. Good services, good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User310452,
We are thrilled to hear that you are so happy with both your new WH-1000XM5 and the service you received! We take great pride in combining high-performance audio with a sleek, sophisticated outlook and design.
The WH-1000XM5 was crafted with a noiseless design and a slim, lightweight headband to ensure that they look as good as they sound. We are glad that the entire experience—from the product quality to our service—has met your standards for excellence.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Weight
Mid at Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to be perfectly honest about these headphones. Before I purchased these there was a lot of hype surrounding them. They were rumored to be the best noise canceling headphones on the market with the right price so that you didn’t break the bank. So, after doing a trial run with the Airpod Max’s and discovering they weren’t all they were cracked up to be and the price point for them was absolutely ridiculous, I purchased these. I want to start off by saying that all headphones have pros and cons. But these headphones in particular, the cons outweigh the pros. For the pro column, these are large head friendly. I mean wow…as someone who has a large head and is constantly getting headaches from headphones that are clearly not meant for bigger heads, these headphones take the cake in comfort. Not only do they extend…but they extend some more!! I extended them as far as they would go and they were too big on me. I loved that! It was almost enough to make me keep them. Another pro is these headphones are truly lightweight. It doesn’t feel like you are wearing headphones when you have them on. I’d say that’s a win. However…for the cons, these headphones are not sweat or oil proof. If you want to wear these headphones to the gym, I would reconsider. I wore them doing chores around the house and naturally sweated in them and when I took them off there was very visible sweat/oil marks that would not come off. After attempting to dry some of the sweat off with no luck, I air dried them over night and the sweat stains did not fade. So I would highly advise against buying the silver/cream color because I bought the black pair and the dried sweat marks were visible. Another con is they feel very cheap and plasticity. Not worth the price point I paid for what I got. Another con is that sound quality. When I look for headphones I want a clear crisp sound with bass. I don’t want to have to blast the music at full volume just to hear clarity. I had to turn these up to full volume just to get a clear sound and to not be able to hear surrounding sounds around me. Although these say they are noise cancelling, they are not. I could still hear people talking sitting next to me with the noise cancelling feature on. So that was disappointing. All in all, some of these cons may not bother you but for someone who actively has to wear headphones for her job, they were noticeable to me and bothered me. If I had to chose between these and the AirPod Max’s, I would choose these. The price point is better and they comfort is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emmaleigh0, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
We'd like to help you and turn your experience round, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Cons mentioned:Price
The most effective headphone on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you have a popular product, making changes can be dangerous. Such is the case with Sony's WH-1000XM5, the fifth generation of the 1000X series headphones, that were first released in 2016 as the MDR-1000X Wireless and have grown in popularity as each generation has improved. Sony has made some design changes over the years, but nothing as dramatic as what it has done with the WH-1000XM5. Aside from the $400 price increase, I think the changes are good, and the WH-1000XM5 contains a single key upgrade that is validly awesome, but others may disagree.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyM5, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Very Great Pair of Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gives very great balanced sound with the bass and acoustic. It is packed with features when you install the headphones Sony app so you’d be able to take control over your sound needs. Box comes with an Aux cable, a short usb-c charger, and they are well put together in a nice hard shell case for easy carry. Cannot beat the quality and I love this over the Bose headphones. Especially the battery when it lasts over 8 hours when I used them for the PS5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tolerable Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is great! The headphones have great noise cancelling as well (enough to cancel out a crying baby on the plane)! I tried joining a video call and using these for audio and that was not that good. I could hear just fine but was told my audio was muffled. I like the ability to connect with an audio jack on the plane and these are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristinT, We are thrilled to hear that you like the audio quality and noise canceling feature of your new Sony WH1000XM5 wireless headphones. When using your headphones for video calls, you may find this link helpful: https://www.sony.com/electronics/support/articles/00250089. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Returned the mx4’s for these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the MX fours about two weeks ago and found out that these came out right afterwards. Thats my luck . After watching some reviews I didn’t know if it was worth returning thexm 4s and paying the extra $50. However having used both recently, I really feel these are in a Different class. They sound better, they are 1 million times more comfortable, and the active noise canceling is much much better. The difference in sound quality isn’t major and probably not worth $50 difference but the comfort and ANC Are worth that at least.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan, We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best EQ set up in a headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very light headphones and yet very durable, it comes with a very strong case easy to carry them in a bag. The headphones jack allows me to use it with professional equipment to get the best sound out of them. The built in EQ is just perfect and I can adjust them based on the type of music i listen to or podcast. The noise cancellation is perfect, the phone call quality has improved tremendously, people can hear me very clearly because the eight microphones cancel all the outside noise. Just buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
worth the hype for a better price than apple.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with these – super comfy on the head/ears even with earrings. Battery life is great, especially if you're used to older airpods which only have a 2hr life span. I use these for several hours every day and I only need to charge once every 7-10 days, if not longer. The "silver" color label is misleading – it's a lovely color but these are really more of a stone or light taupe with a hint of metallic shimmer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpaley, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl