Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The material is light and durable, ear pads are soft and the noise canceling is literally to die for. Longest battery life of anything I own
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Squidish, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
My Favorite Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great noise canceling! These do no hurt my head compared to the apple air maxes and are much affordable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlynn, Great! We're glad that you like the noise canceling and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Fair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for about an hour, and so far, the sound is... Alright. It feels like one side is quieter than the other at times, but they sound fine. I have a pair of XM4s I will compare them to later. The upgrades aren't worth it if you already own the XM4s. The sound quality can be debated, but the noise canceling definitely feels better; there is NO pressure on your ear, unlike the previous generation. The comfort has been excellent so far and has not made me sweat. To be fair, it isn't summer anymore, so it is difficult to gauge that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christopher, we're glad you like our newest industry-leading noise canceling headphones. With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Ambient sound is captured even more accurately for a dramatic reduction in high frequency noise. Thanks to the new Auto NC Optimizer, noise canceling performance is always and automatically optimized based on wearing conditions and external environmental factors such as atmospheric pressure. The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. With Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
One of the best ones headphones in the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controls, nice design compact to the the head, the ear cups are a bit bulky thou… The sound, bass and noice cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user940515, Amazing! We're glad that you like the controls, compact design, sound, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Pretty Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely some good pair of headphones, love the bass and sound when listening to music. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex,
Nice! It's nice to hear that you are loving the bass and sound quality of our WH1000XM5. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really great headphones. They sound great and are comfortable to wear for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jgoetz, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Yes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones out. lightweight. sleek.& high quality. I had the apple air pods and these literally blow them out the water
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CartierCaris! We're glad that you are enjoying your new XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Overall a good buy and worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: It's worth the money for Over-the-Ear headphones. They have nice sound quality, user-friendly intuitive touch controls, comfortable ear cushions, and fashionable colors. They do have good-quality noise cancellation and fast charging. The headphone case is adorable. Cons: Ear plugs do not rotate. Headphones are not foldable like Beats. Airpods Pro 2nd generation seems to have a better noise-cancellation in my opinion, but those are in-ear headphones. Still, I would recommend this for an Over-the-Ear Headphones category. Overall it's 4.5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PrachiP, We're glad that you like the sound, noise canceling function and features. The WH1000XM5 headphones' hinges smoothly rotate inwards to match their unique case shape. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Unparalleled Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unparalleled sound quality, comfortable, and stylish. The noise cancellation is top notch and makes these perfect for traveling and/or focusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuttK,
Amazing! We're thrilled that you like the sound quality, comfort, design, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good headphones, needs more instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered these headphones online. They were meant to come in the next day but there was a small mistake and the headphones didn't come until the next working day. Other than that, the headphones themselves work great. I have three dogs that love to bark and these drown them out very well. I wish they came with more detailed instructions as I had to look up how to use them properly. If you had any of the prior headphones in these series they work the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazFraz, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
AWESOME
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality, battery life, overall 5 star. only downside is that they don’t fold :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathaniel, Thanks for the positive review! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass, Comfort
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones work so well, theyre so comfortable and the bass is amazing would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user200805, Fantastic! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Out of this world
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are amazing, lightweight but heavy on sound and noice cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddy, Great! We're glad that you like the light-weight design, sound, and noise canceling. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Super lightweight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So lightweight and comfortable on the ears. The color is more cream than silver, but still looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reyna, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Pricey but worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and they aren’t too big and heavy. Sound quality is better than expected. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredB, Awesome! We're glad that you are enjoying the audio quality and noise canceling of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Quite a gem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM5: Excellent noise cancellation, superb sound quality, and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, Great! We're glad that your investment is worth it and you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Weight
Top of the line comfort and design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, charges fairly fast, and it weighs just enough to have a premium feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rizvi14, Fantastic! We're glad you like the comfortable fit, quick charging, lightweight design, and premium quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great all around. Better options for bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Certain sounds can slip through if they’re high pitched enough but I don’t believe that’s the fault of the headphones. Lacking in bass which I’ve heard the xm4 is better for but every other sound is amazing. App is very easy to use and equalizer helps fine tune for personal sound preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user790432, Awesome! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these, sound quality is excellent, no noticeable delay when watching YouTube, Netflix, and Hulu. TV shows like Breaking Bad feel way more immersive. ANC is acceptable, only complaint with it is that I wish it would do a better job cancelling out higher pitched noises. Overall, these headphones are great and I have had no problems with them so far. 9/10- one point taken off for ANC quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BENNNNNNNN, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort, Sound quality
Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line in comfortable noise-cancelling headphones. 3D sound is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RYAN, Thank you for giving the WH1000XM5 a perfect rating! We're so pleased to hear you like the comfortable fit, 360 reality audio, and top of the line noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam