Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Comfortable with incredible sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're extremely comfortable and hands down the best sounding headphones I've had. I own a few pair of beats Studios and while they've got good base, their sound isnt nearly as balanced. I tried out a paur of bose that were way to harsh on the highs. These are absolutely the best headphones I've ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK Glad to hear that you like the sound quality and comfort. Thank you for your perfect star rating and for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Can't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my daily driver headphones. From riding on the bus, the train and walking around the city. They are comfortable with beauttiful sound quality. Pass through sound when you need it is great. Battery life is amazing. Very light weight. Carrying case is tough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dailygadget, Thank you for the positive review! We're thrilled to hear that you like the comfortable fit, beautiful sound quality, ambient sound mode, amazing battery life, lightweight design, and robust carrying case of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Gift for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy! It is stylish, great quality, and a great sound! My daughter loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
We couldn’t be happier to hear that the WH-1000XM5 has been such a successful addition to your daughter’s daily routine. From the sleek, sophisticated silhouette to our industry-leading noise cancellation, we strive to blend premium style with an unmatched audio experience. Knowing that she is enjoying the high-fidelity sound quality is exactly what we love to hear.
Thank you for making Sony a part of your daughter’s listening journey and for trusting us with your gift.
Regards,
Dominick
- Pros mentioned:Battery life
Great value and superior quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my GF she absolutely loves it, uses it in long flights and always claims how good the ANC works compared to apple products. Comes in a wide range of colors and has been rated by many as the best in class. Highly recommend for long trips, cheaper then iPhone pro max, great battery life, and most importantly every stylish. This is definitely a great gift without breaking the bank with other premium headphones in the same space. The case covers and protects the whole ear phones. So far no negative issues as she has already used it for over 2 months since Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
If you have the money for it, I recommended it.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality headphones. Noise canceling is top notch and with settings that allow noise pass-through if needed. Battery life is massive, where it lasts the entire day and is still above 85%. The included app is also nice and with tons of customizable settings based on your needs. The sound quality is amazing as well. If you have the money for it, I would recommend this headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrownBeef,
Thank you for choosing Sony!
We're delighted to hear that you're enjoying the noise cancellation and versatility of Ambient Sound mode on the WH1000XM5 headphones! ! It's fantastic to know that the extended battery life and customizable settings are surpassing your expectations. Your encouraging feedback on our sound quality and features inspires us to keep raising the bar. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at noise cancelling. Great fit on top of the head. Well cushioned
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraiV,
Thank you for choosing Sony!
It's wonderful to know your WH-1000XM5 headphones are hitting all the right notes for you! We're especially glad to hear you find the noise canceling excellent and appreciate the great fit and cushioning. Comfort and quiet make for the best listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Weight
Satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my WH-1000XM4 and after a long consideration of repurchasing the same item or the newer one(WH-1000XM5), I chose this one. I liked the design and my ears are more comfortable when wearing for a long time. (lighter than XM4 and it covers my ears better +better leather quality). Bigger headphone case doesn't matter to me much because I wear it when I travel.
I would recommend this to a friendBrand response from SonyListens
Posted .H IreneC, We are glad that you like the design of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose 700 headphones months ago because I heard these new Sony headphones had good noise canceling. I was going on a trip, so I picked these up. I have to say these are more comfortable than the Bose. The noise canceling is great. Many YouTubers complained about the case, but since I was used to the Bose case, that was not an issue at all. I highly recommend these. They are comfortable, have great noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aramosjr, We're glad that you like the noise canceling function, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones purchased from Best Buy. The sound quality is excellent. It connects easily to Bluetooth. The noise cancellation is awesome. Battery life is great. They are comfortable to wear blocking out unwanted noise while enjoying music. I recommend this brand if you want a quality product with excellent sound & noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaG, Thanks for the perfect rating! We're glad that you are impressed with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Worth the price... Excellent sound and features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you haven't tried a set of noise cancelling headphones in awhile.... Do yourself a favor and grab these. The sound is truly amazing at all frequencies. Solid bass. Excellent high and mids. The ability to switch off the noise cancelling feature makes conversations with people around seamless without the need to yell or remove the cans. Connectivity was simple and fast. All in all a VERY solid purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungUser928, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is amazingly comfortable and the noise canceling works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenS,
It makes us really happy to hear that you are finding the WH-1000XM5 to be such a perfect fit for your lifestyle. We put a significant amount of research into the "Soft Fit Leather" and the lightweight design to ensure that they remain amazingly comfortable even during the longest listening sessions.
It is also wonderful to know that our industry-leading noise canceling is performing exactly as you hoped. By utilizing two processors and eight microphones, the headphones constantly optimize sound based on your environment, allowing you to stay fully immersed in your music or calls without any outside distractions.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
The best as of May 2023, till the next QC release
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Always been a Bose QC fan, bought the QC 15, then upgraded to the QC35II after that. Was thinking of buying the QC45 but then saw the high reviews on this particular model. Did research and finally decided to buy this. No mistake, ANC is excellent, on par with bose. Sound quality, connectivity, battery life and customization is what made the difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binoi,
You definitely made the right choice! We're really glad we were able to meet your expectations with the amazing sound quality, connectivity, long battery life, customized settings and overall performance of your new SONY headphones. The WH1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones that is noise cancellation. It is comfortable to wear and very flexible! It can connect to a lot of different devices and you can control which device it is connected to through the app. I barely charge the headphones because it lasts so long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bahnchannn, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Bigger and more comfortable than Bose headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and comfort. These are bigger than the competing Bose (qc35, 45) models and fit me much better. Would be five stars if they still folded like the previous version to take up less space in my bag. I also think the ANC and sound quality is better than the Bose models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rexpresso, Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear that you appreciate the battery life, excellent noise canceling, great sound, and comfort. And good to know that the larger size of the WH-1000XM5 fits you better compared to the Bose QC35 and QC45 models. The WH-1000XM5 does not fold like the previous versions, which can indeed make them less compact for travel. However, your feedback about the convenience of a foldable design is valuable and will be considered for future improvements. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very lightweight and feel comfortable on the head and doesn’t push on your ears. It’s not heavy so no headaches ! I love the sound and quality on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmtm,
That's fantastic to hear! We're delighted that you find your WH-1000XM5 headphones lightweight and comfortable, especially since they don't lead to headaches. It's wonderful to know that you appreciate the sound quality of these headphones. Your feedback means a lot to us, and we're thrilled that you're enjoying your experience. Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Love them!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I seriously love these headphones I can ware them for hours at a time no issues battery is amazing and the sound quality omg!! I felt like I had my own personal concert!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisP, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
Good features, for music worth the price?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re just looking for headphones for music, I would go with Beats Studio. Much louder and sound quality is almost as good and you can get them under 200. These have a better app, better mic, better noise cancellation, better controls on headphones, more comfortable, and sound a little better. My only drawback is there’re not as loud otherwise I would give them a five.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasg,
Thank your for your time writing this review! We're glad to hear you like the sound quality, Sony Headphone Connect app, microphone, noise cancellation, comfortable fit, and features of your WH1000XM5 headphones. Sony values customers opinion as we always strive to deliver the best experience possible.
You may try some solutions below to troubleshoot low sound level issues with the headphones:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Best Headphones in the Game.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple weeks of use with my S24 Ultra phone its actually pretty good. The Noise cancelling is a nice feature, though you could still slightly hear sounds when playing music when around really loud construction & commuting in train tunnels. The Bass is neat, well matched with song & not overwhelming, The headphones are very comftable to wear. I highly recommend these headphones. Im actually about to get the ear buds next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChefGee,
Thank you for taking the time to share your experience with the Sony WH-1000XM5 headphones. We're thrilled to hear that you've been enjoying the noise-canceling feature and that you've found the bass to be well-balanced and comfortable. We appreciate your feedback regarding the noise-canceling performance in challenging environments.
It's fantastic to know that you're considering our earbuds next! We’re confident that you'll enjoy them just as much.
Thank you for your support and for recommending our products!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality, Weight
Amazing quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very light and comfortable. I enjoyed using them during a car trip recently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseJ, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying their stunning sound quality, light and comfortable design. It's fantastic to know they've been an excellent companion during your trip as well. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick