Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their excellent sound quality, comfort, and battery life. Many appreciate the lightweight feel, satisfying bass, and sleek design, as well as the snug fit and active noise cancellation. However, some customers find them less portable compared to previous models and a bit expensive. Others have noted occasional connectivity issues and that the volume doesn't always get as loud as they would like.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony WH-1000 XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones!! Nice, light and comfortable for wearing for long periods of time. Sound wise, a great balanced sound. The bass is a bit less than their predecessors the WH-1000XM4’s. These are my go to headphones for listening to rock, metal and country. If you prefer to listen to rap/hip hop music or just prefer heavy bass in general, then I would recommend the Sony WH-XB910N’s or their predecessors the Sony WH-XB900N’s. Where the XM5’s really excel is their noise canceling ability. The phone calls come through crystal clear as well. It’s almost like the person who you are talking to is right there. I also like that these headphones come with a nice hard carrying case to protect your headphones if you have them in your backpack or duffel/gym bag. I have owned several pairs of Sony Headphones over the years and this pair along with my XM4’s are 2 of my favorites ever. Like I said, very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBROWNIE72, Thanks for your feedback and insights. We're also glad that you like the noise canceling and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
- Pros mentioned:Battery life
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my first full over-the-ears pair of wireless headphones so i dont have much to compare it to, however i love these so far. I’ve had them for about 2 weeks and the battery life is amazing specially with the fast charging. The noise cancellation works really well i use it at work when im on my breaks and it works great at reducing almost all noise apart from some faint voices but im perfectly fine with that. The ambient noise setting also works extremely well i use it when im outside walking or in transit and i can hear all ambience and my surroundings while still listening to my music. The microphone quality is also not bad its not the greatest but it gets the job done and the hands free calling is really convenient and useful. Overall I’m very happy with it and id recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fazo1and, Great! We're thrilled to hear that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, loved them so much i got the new version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeR,
We are ecstatic to learn that you loved your WH-1000XM5 headphones so much that you’ve already upgraded to the new WH-1000XM6! It is the ultimate compliment to have a customer transition so quickly to our latest generation of noise-canceling technology. We are confident the enhanced processing and even more refined sound profile of the XM6 will continue to provide the premium listening experience you’ve come to expect from Sony.
Thank you for being such a loyal part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
LOVE EM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-1000XM5s for a bit now and I seriously love them. The sound is super clean, the bass feels really good, and the noise canceling is actually insane. They’re crazy comfortable too, so I can wear them for hours without even thinking about it. Plus the battery lasts forever and they switch between my devices without me doing anything. Honestly, they just make everything I listen to sound better. I’m really glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD,
Thank you for choosing Sony!
We're honored to hear how much you love your Sony WH-1000XM5 headphones. It’s wonderful to know the clean sound, impressive noise canceling, and comfort are enhancing your listening experience for hours on end. Your appreciation for the battery life and seamless device switching truly encourages us to keep delivering innovative products. Thank you for sharing such thoughtful feedback!
Best regards,
-Fred
- Pros mentioned:Comfort
Such great headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how comfortable these headphones are. The noise-canceling feature is great! I was hesitant at first because sometimes the noise-canceling feature hurts my head, but this one does not. The headphones are also really sleek and
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamT,
Thank you for the fantastic review!
It's great to hear you're enjoying the WH-1000XM5 headphones' comfort and style. Our design, with the soft-fit leather and seamless swivel, was created with your long-term listening comfort in mind. We're especially proud of the new noise-canceling technology, so it's wonderful to know it's working so well for you without any discomfort.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this gift. Nice and comfortable. Very good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guarily,
It is fantastic to know that your son is loving his gift! We are so glad that the WH-1000XM5 is providing a comfortable fit for him, as we specifically engineered these with a "soft fit" leather headband and a lightweight design to make long listening sessions effortless. These headphones represent our best in noise-canceling technology, utilizing two processors and eight microphones to silence everything from city noise to voices, ensuring he can enjoy the high-quality, high-resolution audio without any distractions.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth the buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though this product has a high price tag, THESE ARE DEFINITELY WORTH BUYING!! The noise canceling setting does an exceptional job. Swipe controls are great and they are very comfortable!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusD!
We are honored to hear how much you're enjoying your WH-1000XM5 headphones. It's fantastic that you're experiencing the amazing noise canceling for yourself and finding the controls so intuitive.
We really appreciate you choosing Sony!
All the best,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling along with music or video can cancel out almost any noise. Perfect for studying, long lasting battery and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. A little heavy but well built. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleR!
Thank you for your feedback! We are delighted to hear that you're enjoying the sound quality and battery life of your WH-1000XM5 headphones.
These headphones offer up to 30 hours of battery life with noise cancellation activated and a quick 3-minute charge provides up to 3 hours of playback.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user602868!
We’re glad you're enjoying the comfort and sound quality of your WH-1000XM5 headphones. We designed them with soft-fit leather and a lightweight headband so you can listen for hours without fatigue.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
100% worth the investment
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most phenomenal headphones! They are not only comfortable but have an incredible battery life, but are the best noise cancelling headphones I’ve tried. Even compared to the AirPods Pro and air max pro headphones, these are THE BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyleC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. Sleek design and excellent connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrystalW,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great sound, quality, sleek design, and excellent connectivity of your WH1000XM5 headphones. Your feedback encourages us to keep delivering products that combine style and top performance for an exceptional listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case and the design of the headphones are very nice. The sounds is amazing and the noise canceling is awesome. Doesn’t have the background noise canceling for the mic which is a bummer. The battery life is good as well. Over y’all happy with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrex, Awesome! We're glad that you like the sound quality, case, design, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the hype and money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. I had always loved xm4 the noise cancellation and comfort is best among all. I really wish that it was disable but the cover makes it ok. Of course the sound the control and battery life is best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayorinnaG Awesome! We're delighted to hear that you like the noise canceling, comfort, sound, and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Comfortable and Sounds Better than Expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, and sounds great. Lightweight too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRache, thank you so much for the fantastic 5 star review! We're happy to hear that you are enjoying our industry-leading noise cancelling WH-1000XM5 headphones. They have been engineered to perfection to deliver magnificent sound and comfort, we really hope this continues to be a pleasant experience for you! Thanks for choosing Sony, regards. -Dominick
- Pros mentioned:Comfort, Sound quality
Best headphones for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and best sounding headphones I have ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnzoC,
It is fantastic to know that the WH1000XM5 are the most comfortable and best-sounding headphones you have ever used! Providing a premium listening experience that you can enjoy for hours is exactly what we aim for.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Pricey, but great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during a good sale. The audio and software that comes with the headset is definitely what you paid for. Has a great bass and I really appreciate option that keeps the sound less than 70 dB for your ears. Compared to the other headphones at this price range, I like the build quality and material on these, note the leather does have an oil residue from hair if wearing them for a while. Overall, you can definitely get a great pair of headphones for cheaper, (XM4s are cheaper and as good), but these do live up to its price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user787785, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really light and comfortable to wear. Sound quality is also top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Asaph,
Thank you for choosing Sony!
We’re honored to hear that you find the WH1000XM5 headphones light and comfortable, with top-notch sound quality. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience with both comfort and exceptional audio performance.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
WH-1000XM5 Upgrade from WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WH-1000XM3 before these and thought they were really good. The noise cancelling is much better and I think the sound is too, especially with the Sony Headphone app. They are also very comfortable to wear. The only negative I have is that they don't fold up like the previous model, resulting in a larger case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff It's good to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin